With the ongoing government shutdown, we don’t want our customers who are impacted to worry about losing their Cox services. If you’re an impacted federal employee and unable to make a payment by your due date, simply log in to My Account for more info on your payment options to limit late payment reminders and give you more time to pay without worrying about interruption of your Cox services.
- Sign in to My Account and review the My Bill card.
- If you see the message, "Can’t pay today? Request help here," click through to visit the Payment Arrangement Options page. There, you’ll see options to schedule a future payment beyond your current due date, or request additional time to make a payment later. Follow the remaining 2 steps for either option to complete your payment arrangement online.
- If you do not see these options in My Account, click here to chat with a Cox special team representative to review further options or call 1-844-221-3930 to reach a representative over the phone. Chat reps are available 9a - 7p EST, M-F. Phone reps are available 8a - 8p local time M-F, 9a - 6p Saturday and Sunday.