Policies and guidelines support articles

Learn more and get answers to questions about your Cox policies and guidelines.

Learn how to view, cancel, or reschedule your service appointment using My Account on Cox.com.

Learn how to add two-step verification in your My Account profile to increase security on your account.

Learn about some of the taxes and fees that are applied to Cox services.

Learn to use Service Appointments to reschedule a scheduled appointments on Cox.com.

Learn how to change or update your previously selected verification methods in your My Account profile.

Learn how to remove two-step verification from your My Account profile.

Learn how Cox is actively working to improve the energy efficiency of our video receivers.

Get help using Cox Text Messages and Alerts.

Learn how you can assume a telephone number or the equipment of a deceased or disconnecting Cox Account Holder.

Learn about Cox Communications company policies.

Billing & account support videos

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