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Support

Policies and guidelines support articles

Learn more and get answers to questions about  your Cox policies and guidelines.

Save and Find Your Cart Online Save and Find Your Cart Online
Learn how to use the save and find cart options when ordering Cox services online.
Managing a Service Appointment in the Cox App Managing a Service Appointment in the Cox App
Learn how to view, cancel, or reschedule your service appointment using the Cox app.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.
Method of Payment Restriction Removal - Bank Letter Requirements Method of Payment Restriction Removal - Bank Letter Requirements
Learn about the requirements to remove a token restriction.
Conserving Energy With Your Digital Box Conserving Energy With Your Digital Box
Learn how Cox is actively working to improve the energy efficiency of our video receivers.
Canceling a Service Appointment in the Cox App Canceling a Service Appointment in the Cox App
Learn to use Service Appointments to help cancel a scheduled appointment in the Cox app.
ID Scan ID Scan
Learn more about ID Scan, a feature that helps keep your Cox account information secure.
Cox Text Messages and Alerts Help Cox Text Messages and Alerts Help
Get help using Cox Text Messages and Alerts.
Disconnect or Cancel Service Disconnect or Cancel Service
View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, backing up Cox Email conten... read more
Assuming a Telephone Number or Equipment Assuming a Telephone Number or Equipment
Learn how you can assume a telephone number or the equipment of a deceased or disconnecting Cox Account Holder.
Keeping Your Cox Mobile or Cox Voice Number During Military Deployment Keeping Your Cox Mobile or Cox Voice Number During Military Deployment
Learn how to keep your Cox Mobile or Cox Voice number when deployed with the military.
Cox Mobile Eligibility Cox Mobile Eligibility
Learn about the eligibility of Cox Mobile.
Seasonal Service Policy Seasonal Service Policy
Learn about the Cox seasonal policy, including terms and conditions.
Cox Communications Policies Cox Communications Policies
Learn about Cox Communications company policies.
Taxes, Fees, and Surcharges for Cox Services Taxes, Fees, and Surcharges for Cox Services
Learn about some of the taxes and fees that are applied to Cox services.

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