• Shopping Cart
  • Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

Close Menu

Policies and guidelines support articles

Learn more and get answers to questions about  your Cox policies and guidelines.

Managing a Service Appointment on Cox.com Managing a Service Appointment on Cox.com
Learn how to view, cancel, or reschedule your service appointment using My Account on Cox.com.
Managing Service Appointments Managing Service Appointments
Learn to use Service Appointments to help Cox customers view and manage their scheduled appointments on Cox.com.
Taxes, Fees, and Surcharges for Cox Services Taxes, Fees, and Surcharges for Cox Services
Learn about some of the taxes and fees that are applied to Cox services.
Rescheduling a Service Appointment on Cox.com Rescheduling a Service Appointment on Cox.com
Learn to use Service Appointments to reschedule a scheduled appointments on Cox.com.
Conserving Energy With Your Digital Receiver Conserving Energy With Your Digital Receiver
Learn how Cox is actively working to improve the energy efficiency of our video receivers.
Cox Text Messages and Alerts Help Cox Text Messages and Alerts Help
Get help using Cox Text Messages and Alerts.
Disconnect or Cancel Service Disconnect or Cancel Service
View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, and 911 service access.
Assuming a Telephone Number or Equipment Assuming a Telephone Number or Equipment
Learn how you can assume a telephone number or the equipment of a deceased or disconnecting Cox Account Holder.
Cox Communications Policies Cox Communications Policies
Learn about Cox Communications company policies.
Save and Find Your Cart Online Save and Find Your Cart Online
Learn how to use the save and find cart options when ordering Cox services online.
Taxes, Fees, and Surcharges for Cox Services Taxes, Fees, and Surcharges for Cox Services
Learn about some of the taxes and fees that are applied to Cox services.
Seasonal Service Policy Seasonal Service Policy
Learn about the Cox seasonal policy, including terms and conditions.

What do you need help with?

Search Form

Billing & account support videos

Watch your choice of videos that can help your billing & account.

Please Wait...

No Record Found