Policies & Guidelines
Learn more and get answers to questions about Cox policies and guidelines.
Learn to use Service Appointments to help Cox customers view and manage their scheduled appointments on Cox.com.
Learn how Cox is actively working to improve the energy efficiency of our video receivers.
Get help using Cox Text Messages and Alerts.
View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, and 911 service access.
Learn how you can assume a telephone number or the equipment of a deceased or disconnecting Cox Account Holder.
Learn about company policy when communicating internal information.
Learn how to use the save and find cart options when ordering Cox services online.
Learn about some of the taxes and fees that are applied to Cox services.
Learn about the Cox seasonal policy, including terms and conditions.
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