Policies and Guidelines Support Articles

Managing a Service Appointment on Cox.com Managing a Service Appointment on Cox.com

Learn how to view, cancel, or reschedule your service appointment using My Account on Cox.com.

Resetting Your Two-Step Verification Methods Online Resetting Your Two-Step Verification Methods Online

Learn how to change or update your previously selected verification methods in your online My Account profile.

Taxes, Fees, and Surcharges for Cox Services Taxes, Fees, and Surcharges for Cox Services

Learn about some of the taxes and fees that are applied to Cox services.

Seasonal Service Policy Seasonal Service Policy

Learn about the Cox seasonal policy, including terms and conditions.

Rescheduling a Service Appointment on Cox.com Rescheduling a Service Appointment on Cox.com

Learn to use Service Appointments to reschedule a scheduled appointments on Cox.com.

Conserving Energy With Your Digital Box Conserving Energy With Your Digital Box

Learn how Cox is actively working to improve the energy efficiency of our video receivers.

Unenrolling From Two-Step Verification Online Unenrolling From Two-Step Verification Online

Learn how to remove two-step verification from your online My Account profile.

Keeping Your Cox Mobile or Cox Voice Number During Military Deployment Keeping Your Cox Mobile or Cox Voice Number During Military Deployment

Learn how to keep your Cox Mobile or Cox Voice number when deployed with the military.

Cox Complete Care Cox Complete Care

Learn about the suite of technical support offerings Cox Complete Care provides.

Enrolling in Two-Step Verification Online Enrolling in Two-Step Verification Online

Learn how to add two-step verification in your online My Account profile to increase security on your account.

Cox Text Messages and Alerts Help Cox Text Messages and Alerts Help

Get help using Cox Text Messages and Alerts.

Disconnect or Cancel Service Disconnect or Cancel Service

View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, backing up Cox Email conten... read more

Assuming a Telephone Number or Equipment Assuming a Telephone Number or Equipment

Learn how you can assume a telephone number or the equipment of a deceased or disconnecting Cox Account Holder.

Cox Communications Policies Cox Communications Policies

Learn about Cox Communications company policies.

Save and Find Your Cart Online Save and Find Your Cart Online

Learn how to use the save and find cart options when ordering Cox services online.

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