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Policies and guidelines support articles

Learn more and get answers to questions about  your Cox policies and guidelines.

Managing a Service Appointment on Cox.com Managing a Service Appointment on Cox.com
Learn how to view, cancel, or reschedule your service appointment using My Account on Cox.com.
Enrolling in Multifactor Authentication in My Account Enrolling in Multifactor Authentication in My Account
Learn how to enroll your My Account profile in multifactor authentication to increase security on your account.
Unenrolling From Multifactor Authentication in My Account Unenrolling From Multifactor Authentication in My Account
Learn how to unenroll your My Account profile from multifactor authentication.
Rescheduling a Service Appointment on Cox.com Rescheduling a Service Appointment on Cox.com
Learn to use Service Appointments to reschedule a scheduled appointments on Cox.com.
Resetting Your Authentication Factors in My Account Resetting Your Authentication Factors in My Account
Learn how to change or update your previously selected authentication factors in your My Account profile.
Conserving Energy With Your Digital Receiver Conserving Energy With Your Digital Receiver
Learn how Cox is actively working to improve the energy efficiency of our video receivers.
Cox Text Messages and Alerts Help Cox Text Messages and Alerts Help
Get help using Cox Text Messages and Alerts.
Disconnect or Cancel Service Disconnect or Cancel Service
View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, and 911 service access.
Assuming a Telephone Number or Equipment Assuming a Telephone Number or Equipment
Learn how you can assume a telephone number or the equipment of a deceased or disconnecting Cox Account Holder.
Cox Communications Policies Cox Communications Policies
Learn about Cox Communications company policies.
Save and Find Your Cart Online Save and Find Your Cart Online
Learn how to use the save and find cart options when ordering Cox services online.

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