• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Arris TM9202



Modem Information

DOCSIS 3.1 Cable Modem

32x8 channel bonding

Highest Service Level

Go Beyond Fast - 2 Gig


Front View

Arris TM9202 - Front View

Click to enlarge.

After the modem is successfully connected to the network, the Power, Internet, Phone, and Battery indicators continuously indicate that the modem is online and fully operational.


Back View

Arris TM9202 Back View

Click to enlarge.


The following ports are available on the back of the modem.

    • PHONE PORT 1 and 2 - Connects to the telephone.
    • RESET - Use this button to reboot the modem or restore to factory defaults. It is recessed to prevent accidental resets. Press and hold the indented Reset button to reboot the modem for three to four seconds. To restore factory defaults, press and hold the indented Reset button for over 10 seconds or until the front panel LED flashes.
    • CABLE COAXIAL INPUT - Connects the coax cable to the cable wall outlet.
    • ETHERNET - Connects to your computer's 100/1000/2500 Ethernet ports.
    • POWER Connects the modem to the power cord.

MAC Address

This information is found on a sticker at the bottom of the modem.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).

  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the device's manufacturer.


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power Off No power. Verify all cable connections and try resetting the modem.
Solid None. The device is powered on.
Internet Off Internet is not available. Verify all cable connections and try resetting the modem.
Solid None. Internet is available.
Phone Solid None. Indicates service is enabled.
Flashing None. The line is in use.
Battery Off No battery backup is available, or the battery is not installed.
Flashing None. Running on battery power.
Solid None. AC power is working.

Telephone Ports

Telephone ports connect to the home telephone wiring and conventional telephones or fax machines.

  • Label TEL1: is used to connect your phone only if you subscribe to phone service from Cox.
  • Label TEL2: has a plug labeled do not remove and can only be removed when subscribing to a second voice line from Cox. Connecting a 3rd party device is not supported by Cox.

Manufacturer Resource

For more detailed technical information on the TM9202, see Arris TM9202 Data Sheet (PDF).

Search for More Articles