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Arris TM3402

Details

     

Modem Information

DOCSIS 3.1 Internet and Telephone Modem

32x8 channel bonding

Compatible with future speed increases

Highest Service Level

For phone customers with Gigablast. Exceptions: AZ, CA, and LV customers can have any Internet package.


   

Front View

TM3402 Front

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, US/DS, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.

     

Back View

TM3402 Back

Click to enlarge.

 

The Touchstone TM3402 has the following ports available on the back of the modem.

  • TEL 1 / TEL 2 - Connects to home telephone wiring and to conventional telephones or fax machines.
  • Reset - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your modem.

  • Ethernet - Connects to the Ethernet port on your computer.
  • Cable - Connect your coaxial cable line to this port.
  • Power - Connect the supplied power cord to this port.

Devices should only be plugged into Ethernet port 1, because only one port is active. Therefore additional devices plugged into the other ports will not receive Internet access.

     

MAC Address

Touchstone TM3402 MAC Address Label

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power

Power Light
Off No Power. Verify all cable connections and try resetting the modem.
Solid None. Device is powered on.

US/DS

Upstream / Downstream Light

Flashing Not connected to the internet. Verify all cable connections and try resetting the modem.
Solid None. Connected to the Internet.

Online

Online light

Off Internet is not available. Verify all cable connections and try resetting the modem.
Solid None. Internet is available.
Tel 1
Tel 2

Telephone light
Solid None. Indicates service is enabled.
Flashing None. Line 1 or Line 2 is in use.
Solid Blue None. Connected to 1000 Mbps.
Solid Amber None. Connected at 10 or 100 Mbps.
Battery

Battery light


On None. Battery good or low.
Flashing Battery is bad.
Off Battery not installed.


Manufacturer Resources

For more detailed technical information on the TM3402, use the resources below.

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