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Arris TG2472

Details

     

Modem Information

DOCSIS 3.0 Internet and Telephone Modem 802.11-AC Dual Band

Panoramic WiFi Modem

My WiFi Compatible

24x8 channel bonding

Compatible with future speed increases

Highest Service Level

Ultimate

To Cox's knowledge the Arris TG2472/TG1682/DG2460 devices are not currently available for retail purchase, and Cox's policy is not to connect with or support any device that have been stolen from Cox, the manufacturer or another service provider, or for which you do not have valid legal title. When purchasing a device, please confirm that it has been received from a legitimate source that has the authorization from the manufacturer or service provider to sell such equipment.
   

Front View

Front of Arris TG2472

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, US/DS, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.

   

Back View

Back of Arris TG2472G

Click to enlarge.

 

The following ports are available on the back of the modem.

  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem.
  • USB - Not used.
  • TEL 1 / TEL 2 - Connects to home telephone wiring and to conventional telephones or fax machines.
  • ETHERNET (1 - 4) - Connects to the Ethernet port on your computer.
  • CABLE - Connects to the cable wall outlet.
  • Power - Connects the modem to the power adapter.

A Wireless Protected Setup (WPS) button is located at the top. WPS allows you to add wireless devices to the wireless network.

   

MAC Address

MAC label

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).

  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.

WiFi Network Label

Network name label
Click to enlarge.

 This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
Power

Power Light
Off No Power. Verify all cable connections and try resetting the modem.
Solid None. Device is powered on.

US/DS 

Upstream / Downstream Light

Flashing Not connected to the Internet. Verify all cable connections and try resetting the modem.
Solid None. Connected to the Internet.

Online

Online light

Off Internet is not available. Verify all cable connections and try resetting the modem.
Solid None. Internet is available.
2.4 GHz

Wireless light
Solid None. 2.4 GHz WiFi frequency is enabled.
Flashing None. Activity with connected device.
Off WiFi is disabled. Update the wireless LAN settings in the Configuration Interface. See page 27 of the User Guide (PDF).
5 GHz

Wireless light
Solid None. 5 GHz WiFi frequency is enabled.
Flashing None. Activity with connected device.
Off WiFi is disabled. Update the wireless LAN settings in the Configuration Interface. See page 27 of the User Guide (PDF).
Tel 1
Tel 2

Telephone light
Solid None. Indicates service is enabled.
Flashing None - Line 1 or Line 2 is in use.
Solid Blue None. Connected to 1000 Mbps.
Solid Amber None. Connected at 10 or 100 Mbps.
Battery

Battery light

Note: Refer to this light only if a battery is installed. Cox does not provide the battery with this device.
 On None. Battery good or low.
Flashing Battery is bad.
Off Battery not installed.
MoCA Off None. This function is not available.

Rear Panel Modem Lights

The lights below indicate the connection status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Ethernet Port Light Status Problem
ETH1 - ETH4

Ethernet Ports
Both off Device is not connected to the port. Verify all cable connections and try resetting the modem.
Flashing Green None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.
Flashing Orange None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.
Solid Orange or Green None. A device is connected, but not active to the Internet.

Manufacturer Resources

For more detailed technical information on the TG2472, use the resources below.

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