ARRIS SBG6900-AC

Details


Modem Information DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem 16x4 channel bonding To achieve Gigablast or Ultimate speeds, a DOCSIS 3.1 modem is required	Highest Service Level Preferred

Modem Information

DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem

16x4 channel bonding

To achieve Gigablast or Ultimate speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Preferred


Front View Click to enlarge.		After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational. The WPS button is located on the top of the modem. When pressed, the LED flashes amber, showing the pairing process is in progress.

Back View Click to enlarge.		The following ports are available on the back of the modem. RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem. USB - Connects to the USB port on your media device. Note: An additional USB port is located on the front. LAN 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time. Coax / WAN - Connect your coaxial cable line to this port. AC IN - Connect the supplied power cord to this port.

MAC Address / WiFi Network Label Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. This information is usually found on a sticker located on the bottom of the modem. This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
Power	Off	No power. Verify all cable connections and try resetting the modem.
Power	Solid Green	None
Receive	Blinking Green	Scanning for downstream channel. Verify all cable connections and try resetting the modem.
	Solid Green	None - connection from the computer to the Internet established on one channel.
	Solid Blue	None - connection from the computer to the Internet established on one or more channels.
Send	Blinking Green	Scanning for upstream channel. Verify all cable connections and try resetting the modem.
	Solid Green	None - connection from the Internet to the computer established on one channel.
	Solid Blue	None - connection from the Internet to the computer established on one or more channels.
Online	Off	No connection. Verify all cable connections and try resetting the modem.
	Blinking Green	WiFi modem scanning for an Internet connection. Verify all cable connections and try resetting the modem.
	Solid Green	None - WIFi modem operational
WIRELESS	Solid Green	None - WIFi enabled at the 2.4 GHz frequency
	Blinking Green	Any of the following applies. 2.4 GHz wireless connection is made between the SBG6900-AC and another WI-Fi enabled wireless device on your home network. The WPS Pairing process between the SBG6900-AC and WPS-enabled wireless device was successful. The WPS Pairing process either failed or did not complete after two minutes.
	Blinking Amber	WPS Pairing process is progress and then reflects solid green within five seconds
WIRELESS	Solid Green	None - WIFi enabled at the 5 GHz frequency
	Blinking Green	Any of the following applies. 5.0 GHz wireless connection is made between the SBG6900-AC and another WI-Fi enabled wireless device on your home network. The WPS Pairing process between the SBG6900-AC and WPS-enabled wireless device was successful. The WPS Pairing process either failed or did not complete after two minutes.
	Blinking Amber	WPS Pairing process is in progress and then reflects solid green within five seconds
USB	Solid Green	USB connection is made between the SBG6900-AC and a USB device
USB	Blinking Green	Data activity is in progress