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ARRIS SBG6900-AC

Details

     

Modem Information

DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem

16x4 channel bonding

Compatible with future speed increases

Highest Service Level

Ultimate

   

Front View

Front View

Click to enlarge.

After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.

The WPS button is located on the top of the modem. When pressed, the LED flashes amber, showing the pairing process is in progress.

     

Back View

Back View

Click to enlarge.

 

The following ports are available on the back of the modem.

  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem.
  • USB - Connects to the USB port on your media device.
     
    Note: An additional USB port is located on the front.
     
  • LAN 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports.
  • Coax / WAN - Connect your coaxial cable line to this port.
  • AC IN - Connect the supplied power cord to this port.
     

MAC Address / WiFi Network Label

MAC label

Click to enlarge.

 
  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
    • A MAC address is unique.
    • The first six characters of the MAC address are unique to the manufacturer of the device.
    • This information is usually found on a sticker located on the bottom of the modem.
  • This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem

Power 

Power light
Off No power. Verify all cable connections and try resetting the modem.
Solid Green None

Receive 

downstream light

Blinking Green Scanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid Green None - connection from the computer to the Internet established on one channel.
Solid Blue None - connection from the computer to the Internet established on one or more channels.

Send 

upstream light

Blinking Green Scanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid Green None - connection from the Internet to the computer established on one channel.
Solid Blue None - connection from the Internet to the computer established on one or more channels.

Online 

Internet light

Off No connection. Verify all cable connections and try resetting the modem.
Blinking Green WiFi modem scanning for an Internet connection. Verify all cable connections and try resetting the modem.
Solid Green None - WIFi modem operational

WIRELESS 

2.4 Ghz Light

Solid Green

None - WIFi enabled at the 2.4 GHz frequency

Blinking Green

Any of the following applies.

  • 2.4 GHz wireless connection is made between the SBG6900-AC and another WI-Fi enabled wireless device on your home network.
  • The WPS Pairing process between the SBG6900-AC and WPS-enabled wireless device was successful.
  • The WPS Pairing process either failed or did not complete after two minutes.
Blinking Amber WPS Pairing process is progress and then reflects solid green within five seconds

WIRELESS 

5 Ghz light

Solid Green None - WIFi enabled at the 5 GHz frequency
Blinking Green

Any of the following applies.

  • 5.0 GHz wireless connection is made between the SBG6900-AC and another WI-Fi enabled wireless device on your home network.
  • The WPS Pairing process between the SBG6900-AC and WPS-enabled wireless device was successful.
  • The WPS Pairing process either failed or did not complete after two minutes.
Blinking Amber WPS Pairing process is in progress and then reflects solid green within five seconds
USB 
USB light
Solid Green USB connection is made between the SBG6900-AC and a USB device
Blinking Green Data activity is in progress

Manufacturer Resources

For more detailed technical information on the SBG6900, use the resources below.

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