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Arris SBG10

Details

     

Modem Information

DOCSIS 3.0 Dual Band AC1600 WiFi Modem

16x4 channel bonding

Compatible with future speed increases.

Highest Service Level

Ultimate

   

Front View

Image of Front View of Modem

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, Send/Receive, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

Image of Back view of modem

Click to enlarge.

 

The following ports are available on the back of the modem.

  • Reset - Use this button to reboot the modem or restore to factory defaults. It is recessed to prevent accidental resets. To reboot the modem, press and hold the Reset button for three to four seconds. To restore factory defaults, press and hold the Reset button for more than 10 seconds.
  • Ethernet (1 - 2) - These ports connect to the 10/100/1000 Ethernet ports on your computer.
  • Cable - This outlet connects to the cable wall outlet.
  • Power - This outlet connects the modem to the power cord.
     

MAC Address / WiFi Network Label

Image of MAC and WiFi label

Click to enlarge.

 

This label is located on the bottom of the device.

  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
    • A MAC address is unique.
    • The first six characters of the MAC address are unique to the manufacturer of the device.
  • The default Network Name (SSID) and Passphrase (Preshared Key).

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
Power

Power Light
Off No Power. Verify all cable connections and try resetting the modem.
On None. Device is powered on.
Send/Receive

Send / Receive Light
Blinking Scanning for downstream and upstream channels. Verify all cable connections and try resetting the modem.
On None. Connected to the Internet.
Online

Online light
Off Internet is not available. Verify all cable connections and try resetting the modem.
Blinking Downstream and upstream channel acquisition in progress. Verify all cable connections and try resetting the modem.
On None. Internet is available.
2.4 GHz

Wireless light
On None. Activity with a connected device on the 2.4 GHz wireless network.
Blinking None. WiFi is enabled on the 2.4 GHz frequency.
5 GHz

Wireless light
On None. Activity with a connected device on the 5 GHz wireless network.
Blinking None. WiFi is enabled on the 5 GHz frequency.

Manufacturer Resources

There are currently no support documents available for this device.

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