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Arris DG2460

Details

     

Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

24x8 channel bonding

My WiFi Compatible

Compatible with future speed increases.

Highest Service Level

Ultimate

   

Front View

Front of Arris DG2460

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, US/DS, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

     

Back View

Back of Arris DG2460

Click to enlarge.

 

The Arris DG2460 has the following ports available on the back of the modem.

  • Reset - Use this button to reboot the modem. To restore factory defaults, press and hold the Reset button for more than 15 seconds. This button is recessed to prevent accidental resets.
  • Ethernet (1 - 4) - Connects to the Ethernet port on your computer.
  • Cable - Connects to the cable wall outlet.
  • Power - Connects the modem to the power cord.
     

MAC Address

MAC Address of DPQ3925 gateway

Click to enlarge.

 
  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
  • This label is located on the bottom of the device, which contains the default Network Name (SSID) and Passphrase (Preshared Key).

Front Panel Modem Lights

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below. See Rear Panel Modem Lights to view lights related to the Ethernet connection.

Modem Light Status Problem
Power

Power Light
Off No Power. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
On None. Device is powered on.
US/DS

Upstream / Downstream Light
Flashing Downstream and upstream channel acquisition in progress. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
On None. Connected to the Internet.
Online

Online light
Off Internet is not available. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Flashing Downstream and upstream channel acquisition in progress. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
On None. Internet is available.
2.4 GHz

Wireless light
On None. 2.4 GHz WiFi frequency is enabled.
Flashing None. Activity with connected device.
Off WiFi is disabled. Reset the wireless settings to default. See page 32 of the User Guide (PDF).
5 GHz

Wireless light
On None. 5 GHz WiFi frequency is enabled.
Flashing None. Activity with connected device.
Off WiFi is disabled. Reset the wireless settings to default. See page 32 of the User Guide (PDF).
WPS Off None. WPS is disabled.
On None. WPS is enabled.
WPS Button N/A There is no LED on the button.

Rear Panel Modem Lights 

The lights below indicate the Ethernet connection status of your modem. To troubleshoot wired connection problems, use the table below.

Light Status Problem Solution
Ethernet Off Device is not connected to the port. Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Flashing Green None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device. N/A
Flashing Amber None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device. N/A
Solid Amber or Green None. A device is connected, but data is not passing between the modem and connected device. N/A

 

Manufacturer Resources

For more detailed technical information on the DG2460, use the resources below from Arris.

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