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ARRIS / Surfboard SBG8300

Details




Modem Information

DOCSIS 3.1 Dual Band Concurrent 802.11 AC Wave 2 WiFi Modem

32 SC-QAM or 2 OFDM channel bonding

Highest Service Level

Gigablast



Front View

Front View

Click to enlarge.

The modem will automatically power on when the power adapter is connected. After the modem is successfully connected to the network, the Online and WiFi indicators illuminate a solid green to indicate that the modem is online and fully operational.




Back View

Back View

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The following are available on the back of the modem.

  • Reset button: Use this button to reboot or reset the WiFi cable modem configuration settings.
  • Ethernet: Four one-gigabit Ethernet ports for RJ-45 network cable connections.
    • Solid green LED: Indicates a data transfer rate of one gigabit per second.
    • Blinking green LED: Indicates data traffic is in progress.
    • Solid amber LED: Indicates a data transfer rate of less than one gigabit per second.
    • Blinking amber LED: Indicates data traffic is in progress.
  • Cable: Coaxial cable connector.
  • Power port: Connect the power cord provided with the WiFi cable modem.



MAC Address / WiFi Network Label

MAC label

Click to enlarge.


  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
    • A MAC address is unique.
    • The first six characters of the MAC address are unique to the manufacturer of the device.
    • This information is usually found on a sticker located on the bottom of the modem.
  • This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblem
Online

Internet light
OffNo connection. Verify all cable connections and try resetting the modem.
Solid BluePower is connected.
Solid GreenIP Link/Online
Slow Blinking BlueAcquiring downstream channel connection.
Fast Blinking BlueAcquiring upstream channel connection.
Blue/GreenFirmware downloads in progress.
WiFi

2.4 Ghz Light
Slow Blinking GreenNo clients found (5 GHz or dual-band).
Solid GreenClients found, but no traffic (5 GHz or dual-band).
Fast Blinking GreenClients with active traffic/WPS (5 GHz or dual-band).
Slow Blinking BlueNo clients found (2.4 GHz band only).
Solid BlueClients found, but no traffic (2.4 GHz band only).
Fast Blinking BlueClients with active traffic/WPS (2.4 GHz band only).


Manufacturer Resources

For more detailed technical information on the SBG8300, use the resources below.

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