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ARRIS / Surfboard SBG6782

 

Details

     

Modem Information

DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Preferred 100

   

Front View

Click to enlarge.

After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.

     

Back View

Click to enlarge.

 

The following ports are available on the back of the modem.

  • GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports
  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem
  • CABLE - Connect your coaxial cable line to this port
  • AC IN - Connect the supplied power cord to this port
     

MAC Address / WiFi Network Label

Click to enlarge.

 
  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
    • A MAC address is unique.
    • The first six characters of the MAC address are unique to the manufacturer of the device.
    • This information is usually found on a sticker located on the bottom of the modem.
  • This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER

Power icon
Off No power.Verify all cable connections and try resetting the modem.
Solid Green None

RECEIVE

Receive icon

Flashing Scanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid Green None - connection from the computer to the Internet established on one channel
Solid Blue None - operating on more than one channel (downstream bond mode)

SEND

Send icon

Off Upstream channel inactive. Verify all cable connections and try resetting the modem.
Flashing Scanning for upstream channe. Verify all cable connections and try resetting the modem.
Solid Green None - connection from the Internet to the computer established on one channel
Solid Blue None - operating on more than one channel (upstream bond mode)

ONLINE

Online icon

Off No connection. Verify all cable connections and try resetting the modem.
Solid Green None - operational
Flashing None - scanning for configuration parameters

WIRELESS

Wireless icon

Off No WiFi client associated with the WiFi cable modem
Flashing Green 2.4 GHz encrypted, Wi-Fi enabled
Solid Green 2.4 GHz wireless connection - encrypted activity
between the gateway and a Wi-Fi enabled
device
Flashing Amber 2.4 GHz unencrypted Wi-Fi enabled - flashes during the wireless pairing process and lights solid green after five seconds or less

WIRELESS

Wireless icon

Off No WiFi client associated with the WiFi cable modem
Flashing Green 5.0 GHz encrypted Wi-Fi enabled
Solid Green 5.0 GHz wireless connection with encrypted activity
between the gateway and a Wi-Fi enabled device
Flashing Amber 5.0 GHz unencrypted Wi-Fi enabled - flashes during the wireless pairing process and lights solid green after five
seconds or less
MoCA

MoCA icon
Flashing Green None - MoCA activity in progress
Solid Green None - MoCA-enabled device is connected
and running

Manufacturer Resources

For more detailed technical information on the SBG6782, use the resources below.

Search for More Articles

 
 

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