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ARRIS / Surfboard SBG6782

Details




Modem Information

DOCSIS 3.0 Dual Band 802.11 AC WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150



Front View

Click to enlarge.

After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.




Back View

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The following ports are available on the back of the modem.

  • GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time.
  • RESET - Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your WiFi modem
  • CABLE - Connect your coaxial cable line to this port
  • AC IN - Connect the supplied power cord to this port



MAC Address / WiFi Network Label

Click to enlarge.


  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
    • A MAC address is unique.
    • The first six characters of the MAC address are unique to the manufacturer of the device.
    • This information is usually found on a sticker located on the bottom of the modem.
  • This label is located on the bottom of the device, which contains the default Network Name (SSID) and Wi-Fi Security Key (Preshared Key).

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
POWER

Power icon
OffNo power. Verify all cable connections and try resetting the modem.
Solid GreenNone
RECEIVE

Receive icon
FlashingScanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid GreenNone - connection from the computer to the internet established on one channel
Solid BlueNone - operating on more than one channel (downstream bond mode)
SEND

Send icon
OffUpstream channel inactive. Verify all cable connections and try resetting the modem.
FlashingScanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid GreenNone - connection from the internet to the computer established on one channel
Solid BlueNone - operating on more than one channel (upstream bond mode)
ONLINE

Online icon
OffNo connection. Verify all cable connections and try resetting the modem.
Solid GreenNone - operational
FlashingNone - scanning for configuration parameters
WIRELESS

Wireless icon
OffNo WiFi client associated with the WiFi cable modem
Flashing Green2.4 GHz encrypted, Wi-Fi enabled
Solid Green2.4 GHz wireless connection - encrypted activity between the gateway and a Wi-Fi enabled device
Flashing Amber2.4 GHz unencrypted Wi-Fi enabled - flashes during the wireless pairing process and lights solid green after five seconds or less
WIRELESS

Wireless icon
OffNo WiFi client associated with the WiFi cable modem
Flashing Green5.0 GHz encrypted Wi-Fi enabled
Solid Green5.0 GHz wireless connection with encrypted activity between the gateway and a Wi-Fi enabled device
Flashing Amber5.0 GHz unencrypted Wi-Fi enabled - flashes during the wireless pairing process and lights solid green after five seconds or less
MoCA

MoCA icon
Flashing GreenNone - MoCA activity in progress
Solid GreenNone - MoCA-enabled device is connected and running

Manufacturer Resources

For more detailed technical information on the SBG6782, use the resources below.

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