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ARRIS / Surfboard SBG6400

Details

     

Modem Information

DOCSIS 3.0 Single Band WiFi Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal internet performance.

Highest Service Level

Preferred 100

   

Front View

Front View of SBG6400 modem

Click to enlarge.

The Arris / Surfboard SBG6400 is a DOCSIS 3.0 device offering 8x4 channel bonding and single band WiFi connectivity.

After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.

     

Back View

Back View of SBG6400 modem

Click to enlarge.

 

The following ports are available on the back of the modem.

  • ETHERNET - Connects to the Ethernet port on your computer. When a connected device is online, you will see one of the following lights.
    • Amber
      • LED is ON - Indicates 10/100 Base-T connection.
      • LED is OFF - Indicates GigE connection.
    • Green
      • LED is ON - Indicates a device connection is detected.
      • LED is Blinking - Indicates data traffic is in progress
  • USB - USB 2.0 port connection to your computer or other USB device.
  • Reset - Can be used to reboot the gateway or reset the gateway settings.
  • CABLE - Connects to the cable wall outlet.
  • Power - Connects the cable modem to the power adapter.
     

MAC Address

MAC Address of SBG6400 modemClick to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).

  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.
  • This information is usually found on a sticker located on the bottom of the modem.

Troubleshooting

The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
Power
 
power light
Off No Power. Verify all cable connections and try resetting the modem.
Solid Green None

Receive  
 

receive light

Flashing Scanning for downstream channel is in progress. Verify all cable connections and try resetting the modem
Solid Green None. Connection from the computer to the internet is established on one channel.
Solid Blue None. The modem is operating on more than one channel (downstream bond mode).

Send

send light
Off Upstream channel is inactive. Verify all cable connections and try resetting the modem.
Flashing Scanning for upstream channel is in progress.
Solid Green None. Connection from the internet to the computer is established on one channel.
Solid Blue None. The modem is operating on more than one channel (upstream bond mode).

Online

 
online light

Off No connection. Verify all cable connections and try resetting the modem.
Solid Green None. Cable modem is operational.
Flashing None. Scanning for configuration parameters.

Wireless
 

wireless light

Off No devices connected.
Amber None. WPS Pairing process is underway between the SBG6400 and a WPS-enabled wireless device.
Green

None. Any of the following applies.

  • 2.4 GHz wireless connection is made between the SBG6400 and another Wi-Fi enabled device on your home network.
  • The WPS Pairing process between the SBG6400 and WPS-enabled wireless device was successful.
  • The WPS Pairing process either failed or did not complete after two minutes.
USB
 
 USB light
Solid Green None. USB connection is made between the SBG6400 and a computer or other USB device.
WPS Button
 
WPS button on the top
 
Note: This button is located on the top of the modem.  
 
N/A There is no LED on the button.
 
Note: The Wireless LED will blink Amber to indicate the WPS pairing process is in progress.

Manufacturer Resources

For more detailed technical information on the SBG6400, use the resources below.

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