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ARRIS / Surfboard SB6190

Details




Modem Information

DOCSIS 3.0 Cable Modem

32x8 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500



Front View

SB6190 Front

Click to enlarge.

After the cable modem successfully registers on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

SB6190 Back

Click to enlarge.


The ARRIS SB6190 has the following ports available on the back of the modem.

  • RESET - Reboots the cable modem or reset the cable modem settings.
    Press the indented Reset button once using the end of a paper clip or other small object with a narrow tip, and then release. To reset back to the factory default settings, press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip, and then release.
  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter



MAC Address

SB6190 MAC Label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
POWER

power light
OffNo power. Verify all cable connections and try resetting the modem.
Solid GreenNone.
RECEIVE

Receiving
FlashingScanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid GreenNone. Connection from the computer to the Internet established on one channel.
Solid BlueNone. Operating on more than one channel (downstream bond mode).
SEND

Send
OffUpstream channel inactive. Verify all cable connections and try resetting the modem.
FlashingScanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid GreenNone. Connection from the Internet to the computer established on one channel.
Solid BlueNone. Operating on more than one channel (upstream bond mode).
ONLINE

online
OffNo connection. Verify all cable connections and try resetting the modem.
FlashingNone. Scanning for configuration parameters.
Solid GreenNone. Operational.

Manufacturer Resources

For more detailed technical information on the SB6190, use the resources below.

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