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ARRIS / Surfboard SB6190

Details

     

Modem Information

DOCSIS 3.0 Cable Modem

32x8 channel bonding

Compatible with future speed increases.

Highest Service Level

Ultimate

   

Front View

SB6190 Front

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After the cable modem successfully registers on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

SB6190 Back

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The ARRIS SB6190 has the following ports available on the back of the modem.

  • RESET - Reboots the cable modem or reset the cable modem settings.
    Press the indented Reset button once using the end of a paper clip or other small object with a narrow tip, and then release. To reset back to the factory default settings, press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip, and then release.
  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter
     

MAC Address

SB6190 MAC Label

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER

power light
Off No power. Verify all cable connections and try resetting the modem.
Solid Green None.
RECEIVE

Receiving
Flashing Scanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid Green None. Connection from the computer to the Internet established on one channel.
Solid Blue None. Operating on more than one channel (downstream bond mode).
SEND

Send
Off Upstream channel inactive. Verify all cable connections and try resetting the modem.
Flashing Scanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid Green None. Connection from the Internet to the computer established on one channel.
Solid Blue None. Operating on more than one channel (upstream bond mode).
ONLINE

online
Off No connection. Verify all cable connections and try resetting the modem.
Flashing None. Scanning for configuration parameters.
Solid Green None. Operational.

Manufacturer Resources

For more detailed technical information on the SB6190, use the resources below.

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