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Arris / Surfboard SB6182

Details




Modem Information

DOCSIS 3.0 Cable Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150



Front View

Front View of SB6182

Click to enlarge.

After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

Back View of SB6182

Click to enlarge.


The ARRIS / Surfboard SB6182 has the following ports available on the back of the modem:

  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter



MAC Address

MAC Address of SB6182

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
POWER

power
Solid GreenNone
OffNo power. Verify all cable connections and try resetting the modem. Also make sure the outlet is not connected to a switch.

RECEIVE

receive

 

FlashingScanning for a downstream channel - Verify all cable connections and try resetting the modem.
Solid GreenConnection from the computer to the Internet is established on one channel.
Solid BlueModem is operating on more than one channel (downstream bond mode).

SEND

send

OffUpstream channel inactive - Verify all cable connections and try resetting the modem.
FlashingScanning for an upstream channel - Verify all cable connections and try resetting the modem.
Solid GreenConnection from the Internet to the computer is established on one channel.
Solid BlueModem is operating on more than one channel (upstream bond mode).
ONLINE

online
OffNo connection. Verify all cable connections and try resetting the modem.
Solid GreenNone.
FlashingNone. Scanning for configuration parameters.
LINK

link
OffNo devices connected. Verify all cable connections and try resetting the modem.
FlashingNone. A single device connected to the Ethernet port and data is being transferred between the computer and the cable modem.
Solid BlueNone. Connected to 1000 Mbps.
Solid AmberNone. Connected at 10 or 100 Mbps.

Manufacturer Resources

For more detailed technical information on the Arris / Surfboard SB6182, use the resources below from Arris.

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