ARRIS / Surfboard SB6120

Details


Modem Information DOCSIS 3.0 Cable Modem 4x4 channel bonding with speeds of up to 50 Mbps on a wired connection Cox recommends a DOCSIS 3.1 modem or gateway What does this mean?DOCSIS 3.0 modems with 4x4 channel bonding have a maximum speed of 50 Mbps on the Cox network.	Highest Service Level Essential Classic

Modem Information

DOCSIS 3.0 Cable Modem

4x4 channel bonding with speeds of up to 50 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

Essential Classic


Front View Click to enlarge.		After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

Back View Click to enlarge.		The ARRIS / Surfboard SB6120 has the following ports available on the back of the modem. ETHERNET - Connects to the Ethernet port on your computer CABLE - Connects to the cable wall outlet POWER - Connects the cable modem to the power adapter

MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

image of the Modem lights

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
POWER	Solid Green	None
POWER	Off	No power. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
RECEIVE	Solid Green	None. Downstream channel connected
	Solid Blue	None. Downstream channel connected with bonded channels
	Flashing	Searching for a downstream channel connection. Verify all cable connections and try resetting the modem.
	Off	Modem offline. Verify all cable connections and try resetting the modem.
SEND	Solid Green	None. Upstream channel connected
	Solid Blue	None. Upstream channel connected with bonded channels.
	Flashing	Modem registering with headend and searching for an upstream channel connection. Verify all cable connections and try resetting the modem.
	Off	Modem offline. Verify all cable connections and try resetting the modem.
ONLINE	Solid Green	None. Connected to the internet
	Flashing	None. Scanning for configuration parameters.
	Off	No connection. Verify all cable connections and try resetting the modem.
LINK	Solid Amber	None. A single device connected to the Ethernet port and no data is being sent to or from the modem.
	Solid Blue	None. A high-speed Gigabit Ethernet connection from the cable modem to the computer
	Flashing	None. Single device connected to the Ethernet port and data is being transferred between the computer and the cable modem.
	Off	No devices connected. Verify all cable connections and try resetting the modem.