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ARRIS / Motorola WBM760

Details




Modem Information

DOCSIS 3.0 Cable Modem

4x4 channel bonding with speeds of up to 50 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

What does this mean?DOCSIS 3.0 modems with 4x4 channel bonding have a maximum speed of 50 Mbps on the Cox network.

Highest Service Level

Essential



Front View

image of the Arris//Motorola WBM760 front view

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, DS, US, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

image of the Arris//Motorola WBM760 back view

Click to enlarge.


The ARRIS / Surfboard WBM760 has the following ports available on the back of the modem.

  • RESET - Resets the device
  • ETHERNET - Connects to the Ethernet port on your computer or home network
  • USB - Connects to the USB port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter



MAC Address

image of Arris//Motorola WBM760 MAC label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Arris//Motorola WBM760 modem lights
 

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
PowerSolidNone
OffNo power. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
DSSolid Green or YellowNone - connected to the internet.
FlashingNo connectivity to the internet. Verify all cable connections try resetting the modem.
OffNo power. Verify all cable connections try resetting the modem.
USSolid Green or YellowNone. Connected to the internet.
FlashingNo connectivity to the internet. Verify all cable connections try resetting the modem.
OffNo power. Verify all cable connections try resetting the modem.
OnlineSolid GreenNone. Internet available.
OffInternet not available. Verify all cable connections try resetting the modem.
LinkSolid Green or YellowNone. Successfully found the computer through an Ethernet connection or USB connection
FlashingNone - computer activity detected.
OffNo Ethernet or USB connection found. Verify all cable connections try resetting the modem.

Manufacturer Resources

For more detailed technical information on the WBM760, use the resources below.

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