Arris / Motorola TM602G

Details


Modem Information Internet and Telephone Modem DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection. Cox recommends a DOCSIS 3.1 modem or gateway What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network.	Highest Service Level Starter

Modem Information

Internet and Telephone Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Cox recommends a DOCSIS 3.1 modem or gateway

Starter

Front View of TM602 modem

Back View of TM602 modem

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
Power	Solid Green	None
	Flashing Green	No power / good battery. Verify power supply connections and electrical outlet. Also, make sure the outlet is not connected to a switch.
	Off	No power / no battery. Verify power supply connections and electrical outlet. Also, make sure the outlet is not connected to a switch.
DS (Downstream)	Solid Green	None
	Flashing Green	No connectivity to the Internet. Verify cable connections and try resetting the modem.
	Off	Verify cable connections and try resetting the modem.
US (Upstream)	Solid Green	None
	Flashing Green	No connectivity to Internet or in Standby mode. Verify cable connections and try resetting the modem.
	Off	Verify cable connections and try resetting the modem.
Online	Solid Green	None
Online	Off	Internet not available. Verify cable connections and try resetting the modem.
Link	Solid Green	None. An Ethernet connection to the computer was successfully found.
	Flashing Green	None. Modem is transferring data.
	Off	No Ethernet found. Verify cable connections and try resetting the modem.
Telephone 1	Solid Green	None. Service is available and the phone is on the hook.
	Flashing Green	Phone off hook. Hang up the phone.
	Off	Service not available.
Telephone 2	Solid Green	None. Service is available and the phone is on the hook.
	Flashing Green	Phone off hook. Hang up the phone.
	Off	Service not available.
Battery	Solid Green	None. Battery is good.
	Flashing Green	Battery is bad. Verify power is connected to the modem.
	Off	Battery is missing.

For more detailed technical information on the TM602G, refer to the TM602 Telephony Modem User Guide (PDF).