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ARRIS / Motorola TM502G

 

Details

     

Modem Information

Internet and Telephone Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Not compatible with future speed increases.

What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network. Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Essential

   

Front View

Front View

Click to enlarge.

 
     

Back View

Back View

Click to enlarge.

   
     

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
Power Solid Green None
Flashing Green No power / good battery. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
Off No power / no battery. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.

DS (Downstream)

Solid Green None
Flashing Green No connectivity to Internet or in Standby mode. Verify cable connections and try resetting the modem.
Off Verify cable connections and try resetting the modem.

US (Upstream)

Solid Green None
Flashing Green No connectivity to Internet or in Standby mode. Verify cable connections and try resetting the modem.
Off Verify cable connections and try resetting the modem.
Online Solid Green None
Off Internet not available or in Standby mode. Verify cable connections and try resetting the modem.
Link Solid Green None. An Ethernet connection to the computer was successfully found.
Flashing Green None. Modem is transferring data.
Off No Ethernet found. Verify cable connections and try resetting the modem.
Telephone 1 Solid Green None. Service is available and the phone is on the hook.
Flashing Green Phone off the hook. Hang up the phone.
Off Service not available.
Telephone 2 Solid Green None. Service is available and the phone is on the hook.
Flashing Green Phone off the hook. Hang up the phone.
Off Service not available.
Battery Solid Green None. Battery is good.
Flashing Green Battery is bad. Verify power is connected to the modem.
Off Battery missing.

Manufacturer Resources

For more detailed technical information on the TM502G, use the resources below.

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