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ARRIS / Motorola TM502G

Details




Modem Information

Internet and Telephone Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Cox recommends a DOCSIS 3.1 modem or gateway

What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network.

Highest Service Level

Starter



Front View

Front View

Click to enlarge.





Back View

Back View

Click to enlarge.






Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
PowerSolid GreenNone
Flashing GreenNo power / good battery. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
OffNo power / no battery. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.

DS (Downstream)

Solid GreenNone
Flashing GreenNo connectivity to Internet or in Standby mode. Verify cable connections and try resetting the modem.
OffVerify cable connections and try resetting the modem.

US (Upstream)

Solid GreenNone
Flashing GreenNo connectivity to Internet or in Standby mode. Verify cable connections and try resetting the modem.
OffVerify cable connections and try resetting the modem.
OnlineSolid GreenNone
OffInternet not available or in Standby mode. Verify cable connections and try resetting the modem.
LinkSolid GreenNone. An Ethernet connection to the computer was successfully found.
Flashing GreenNone. Modem is transferring data.
OffNo Ethernet found. Verify cable connections and try resetting the modem.
Telephone 1Solid GreenNone. Service is available and the phone is on the hook.
Flashing GreenPhone off the hook. Hang up the phone.
OffService not available.
Telephone 2Solid GreenNone. Service is available and the phone is on the hook.
Flashing GreenPhone off the hook. Hang up the phone.
OffService not available.
BatterySolid GreenNone. Battery is good.
Flashing GreenBattery is bad. Verify power is connected to the modem.
OffBattery missing.

Manufacturer Resources

For more detailed technical information on the TM502G, refer to the TM502 Telephony Modem User’s Guide (PDF).

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