• Shopping Cart
  • Contact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

    OR
  • View Cart

ARRIS / Motorola SBV5220

Details

     

Modem Information

Internet and Telephone Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Not compatible with future speed increases.

What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network. Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Essential

   

Front View

Front View

Click to enlarge.

The Arris SBV5220 Telephone and Internet Modem supports one of the following connections.

  • A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SBV5220 Internet and Telephone modem.
  • A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SBV5220 Internet and Telephone modem.
     

Back View

Back View

Click to enlarge.

 

The ARRIS / Motorola SBV5220 has the following ports available on the back of the modem.

  • Tel 1 and Tel 2 (Telephone Ports 1 and 2) - Provide connections for two telephone lines.
  • POWER - Provides AC power to the VoIP cable modem.
  • ETHERNET - Provides the connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector.
  • USB - Provides the connection to USB equipped computers.
  • Reset - If you experience a problem, you can push this recessed button to reset the VoIP cable modem. Resetting may take some time (5 to 30 minutes) because the VoIP cable modem must find and lock on the appropriate communications channels.
  • CABLE - Provides the connection to the coaxial cable (coax) outlet.
     

MAC Address

MAC Address

Click to enlarge.

 

The information below is usually found on a sticker located on the bottom of the modem.

  • HFC Mac - Use this MAC address to provision the Cable Modem section.
  • MTA Mac - Use this MAC address to provision the Telephony section.

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Modem Lights


The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER Solid Green None.
Off No power. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
DS (Downstream) Solid Green None.
Flashing Green No connectivity to Internet or in Standby Mode. Verify all cable connections and try resetting the modem.
Off Verify all cable connections and that the modem is not in Standby mode. Try resetting the modem. Verify there isn't an outage in the area.
US (Upstream) Solid Green None.
Flashing Green No connectivity to Internet or in Standby Mode. Verify all cable connections and try resetting the modem.
Off Verify all cable connections and that the modem is not in Standby mode. Try resetting the modem. Verify there isn't an outage in the area.
ONLINE Solid Green None.
Off Internet not available or in Standby mode. Verify all cable connections and that the modem is not in Standby mode. Try resetting the modem.
LINK Solid Green None. A successful Ethernet connection was made with the computer.
Flashing Green None. The modem is transferring data.
Off No Ethernet found. Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers.
TEL 1 Solid Green None. Service available and the phone is on the hook.
Flashing Green Phone off hook. Hang up the phone
Off Service not available.
TEL 2 Solid Green None. Service is available and the phone is on the hook.
Flashing Green Phone off hook. Hang up the phone.
Off Service not available.
BATTTERY Solid Yellow None.
Off No power. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.

Manufacturer Resources

SBV5220 VoIP Cable Modem User Guide (PDF)

Search for More Articles

Image of 2 Chat Bubbles

Need More Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.

Modal Id: ttps:--www.cox.com-residential-modals-support-call-jcr:content-parcontent-sectioncontainer.html