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ARRIS / Motorola SBG901

 

Details

     

Modem Information

WiFi Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Not compatible with future speed increases.

What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network. Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Essential

   

Front View

Front view

Click to enlarge.

After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

Back view

Click to enlarge.

 

The ARRIS / Motorola SBG901 has the following ports available on the back of the modem.

  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter
     

MAC Address

Mac label

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Front view
 

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER Solid Green None.
Off No power. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
RECEIVE Solid Green

None. Downstream channel connected.

Flashing Searching for a downstream channel connection. Verify all cable connections and try resetting the modem.
Off Modem offline. Verify all cable connections and try resetting the modem.
SEND

Solid Green

None. Upstream channel connected.
Flashing Modem registering with headend. Searching for an upstream channel connection. Verify all cable connections and try resetting the modem.
Off Modem offline. Verify all cable connections and try resetting the modem.
ONLINE Solid Green None. Connected to the Internet.
Flashing None. Scanning for configuration parameters.
Off No connection. Verify all cable connections and try resetting the modem.
WIRELESS Solid Amber None. WPS pairing successful, LED turns green after five minutes.
Solid Green None. Wireless pairing successfully established between the SBG901 and another WiFi-enabled device on the network, such as a printer or laptop.
Flashing Amber None. WiFi enabled with unencrypted wireless data activity.
Flashing Green None. WiFi enabled with encrypted wireless data activity, long / short flash indicates mobile pairing in progress.
Off No devices connected. For all wireless connection-related issues, contact ARRIS / Motorola directly.

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