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ARRIS / Motorola SBG901

Details




Modem Information

Single Band WiFi Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Cox recommends a DOCSIS 3.1 modem or gateway

What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network.

Highest Service Level

Starter



Front View

Front view

Click to enlarge.

After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

Back view

Click to enlarge.


The ARRIS / Motorola SBG901 has the following ports available on the back of the modem.

  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter



MAC Address

Mac label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Front view
 

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
POWERSolid GreenNone.
OffNo power. Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
RECEIVESolid Green

None. Downstream channel connected.

FlashingSearching for a downstream channel connection. Verify all cable connections and try resetting the modem.
OffModem offline. Verify all cable connections and try resetting the modem.
SENDSolid GreenNone. Upstream channel connected.
FlashingModem registering with headend. Searching for an upstream channel connection. Verify all cable connections and try resetting the modem.
OffModem offline. Verify all cable connections and try resetting the modem.
ONLINESolid GreenNone. Connected to the Internet.
FlashingNone. Scanning for configuration parameters.
OffNo connection. Verify all cable connections and try resetting the modem.
WIRELESSSolid AmberNone. WPS pairing successful, LED turns green after five minutes.
Solid GreenNone. Wireless pairing successfully established between the SBG901 and another WiFi-enabled device on the network, such as a printer or laptop.
Flashing AmberNone. WiFi enabled with unencrypted wireless data activity.
Flashing GreenNone. WiFi enabled with encrypted wireless data activity, long / short flash indicates mobile pairing in progress.
OffNo devices connected.

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