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ARRIS / Motorola SBG900

Details




Modem Information

Single Band WiFi Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Cox recommends a DOCSIS 3.1 modem or gateway

What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network.

Highest Service Level

Starter



Front View

Front view

Click to enlarge.

After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.




Back View

Back view

Click to enlarge.


The ARRIS / Motorola SBG900 has the following ports available on the back of the modem.

  • ETHERNET - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter



MAC Address

Mac label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Front view
 

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
POWEROff

No power. Verify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.

FlashingAn error has occurred during normal operation. Verify all cable connections and try resetting the modem.
RECEIVESlow FlashingSearching for cable connection. Verify all cable connections and try resetting the modem.
Fast Flashing ModemSearching for cable connection. If this is a new modem or a replacement modem, contact Cox with the MAC address. If there are several MAC addresses on the modem, use the HFC or RF MAC address.
OffNo connection cable connection. Verify all cable connections and try resetting the modem.
SENDFlashingScanning for the upstream frequency. Verify all cable connections and try resetting the modem.
ONLINEFlashingScanning for the network connection. Verify all cable connections and try resetting the modem.
ACTIVITYBlinkingNone. Transmitting or receiving data via Ethernet.
WIRELESSFlashing GreenNone. Transferring data via wireless connection.

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