• Shopping Cart
  • Contact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

    OR
  • View Cart

ARRIS / Motorola SBG7580

Details

     

Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

32x8 channel bonding

Compatible with future speed increases.

Highest Service Level

Ultimate

   

Front View

Front view

Click to enlarge.

After the cable modem is successfully registered on the network, the Power, Send/Receive, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

Back view of modem

Click to enlarge.

 

The following ports are available on the back of the modem.

  • Reset - Use this button to reboot the modem or restore to factory defaults. It is recessed to prevent accidental resets. To reboot the modem, press and hold the Reset button for three to four seconds. To restore factory defaults, press and hold the Reset button for more than 10 seconds.
  • Ethernet (1 - 4) - Connects to the 10/100/1000 Ethernet ports on your computer.
  • Cable - Connects to the cable wall outlet.
  • Power - Connects the modem to the power cord.
     

MAC Address / WiFi Network Label

MAC and WiFi label

Click to enlarge.

 

This label is located on the bottom of the device.

  • MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).
    • A MAC address is unique.
    • The first six characters of the MAC address are unique to the manufacturer of the device.
  • The default Network Name (SSID) and Passphrase (Preshared Key).

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
Power

Power Light
Off No Power. Verify all cable connections and try resetting the modem.
On None. Device is powered on.
Send/Receive

Send / Receive Light
Blinking Scanning for downstream and upstream channels. Verify all cable connections and try resetting the modem.
On None. Connected to the Internet.
Online

Online light
Off Internet is not available. Verify all cable connections and try resetting the modem.
Blinking Downstream and upstream channel acquisition in progress. Verify all cable connections and try resetting the modem.
On None. Internet is available.
2.4 GHz

Wireless light
On None. Activity with a connected device on the 2.4 GHz wireless network.
Blinking None. WiFi is enabled on the 2.4 GHz frequency.
5 GHz

Wireless light
On None. Activity with a connected device on the 5 GHz wireless network.
Blinking None. WiFi is enabled on the 5 GHz frequency.
WPS LED Blinking None. WPS pairing is in progress with a WPS-enabled wireless device.
On None. A WPS-enabled wireless device is connected.
USB Port N/A There is no LED on the port.

Rear Panel Modem Lights

The lights below indicate the connection status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Light Status Problem
Ethernet Off Device is not connected to the port. Verify all cable connections and try resetting the modem.
Blinking or Solid Green None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.
Blinking or Solid Amber None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.

Manufacturer Resources

For more detailed technical information on the SBG7580, see the User Guide (PDF)

Search for More Articles

Image of 2 Chat Bubbles

Need Immediate Help? Let's chat!

Chat live with a Cox agent to get the fastest answers to all your top questions.

Modal Id: ttps:--www.cox.com-residential-modals-support-call-jcr:content-parcontent-sectioncontainer.html