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Arris / Motorola SBG6580

Details




Modem Information

There are two versions of the SBG6580 available.

  • The Arris N300 is a Dual Band Switched WiFi modem.
  • The Motorola N600 is a Dual Band WiFi modem.

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection.

Cox recommends a DOCSIS 3.1 modem or gateway

Highest Service Level

Preferred 150



Front View

Front View of the modem and lights

Click to enlarge.


 

  • The highest service level is based on wired connectivity speeds.
  • After the cable modem is successfully registered on the network, the POWERRECEIVESEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. 





Back View

Back View of the modem

Click to enlarge.


The ARRIS / Surfboard SBG6580 has the following ports available on the back of the modem.

  • ETHERNET - Provides internet access to a single device. Only one port is active at a time.
  • USB - Connects to selected client devices
  • RESET - Used to reset the gateway
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the gateway to the power adapter



MAC Address

MAC sticker

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

Modem lights


The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem LightStatusProblem
POWERSolid GreenNone
OffNo power - Verify power supply connections and electrical outlet, then make sure the outlet is not connected to a switch.
RECEIVESolid GreenNone - downstream channel connected
Solid BlueNone - downstream channel connected with bonded channels
FlashingSearching for a downstream channel connection - Verify all cable connections and try resetting the modem.
OffModem off-line - Verify all cable connections and try resetting the modem.
SENDSolid GreenNone - upstream channel connected
Solid BlueNone - upstream channel connected with bonded channels
FlashingSearching for an upstream channel connection - Verify all cable connections and try resetting the modem.
OffModem off-line - Verify all cable connections and try resetting the modem.
ONLINESolid GreenNone - connected to the Internet.
FlashingNone - scanning for configuration parameters
OffNo connection - Verify all cable connections and try resetting the modem.
WIRELESS

Flashing Green

None - actively scanning (show network traffic)

Flashing AmberNone - successfully paired when the icon is Green, WPS pairing in progress
OffNone - no wireless devices connected

Manufacturer Resources

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