Arris / Motorola SB5100

Details


Modem Information Cable Modem DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection. Cox recommends a DOCSIS 3.1 modem or gateway What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network.	Highest Service Level Starter

Modem Information

Cable Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Cox recommends a DOCSIS 3.1 modem or gateway

Starter


Front View Click to enlarge.		After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

Back View Click to enlarge.		The Arris / Motorola SB5100 includes the following connection ports. Power - Connects the cable modem to the power adapter CABLE - Connects to the cable wall outlet USB - Connects to the USB port on your computer ETHERNET - Connects to the Ethernet port on your computer

MAC Address Click to enlarge.		The information below is usually found on a sticker located on the bottom of the modem. The S/N is the serial number. The HFC MAC ID is the MAC address. MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

The lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem Light	Status	Problem
POWER	Off	No power. Verify the power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.
POWER	Flashing	An error has occurred during normal operation. Verify all cable connections and try resetting the modem.
RECEIVE	Slow Flashing	Modem is searching for a cable connection. Verify all cable connections and try resetting the modem.
	Fast Flashing Modem	Searching for cable connection. If this is a new modem or a replacement modem, contact Cox with the MAC address. If there are several MAC addresses on the modem, use the HFC or RF MAC address.
	Off	No connection cable connection. Verify all cable connections and try resetting the modem.
SEND	Flashing	Scanning for the upstream frequency. Verify all cable connections and try resetting the modem.
ONLINE	Flashing	Scanning for the network connection. Verify all cable connections and try resetting the modem.
ACTIVITY	Blinking	None. Transmitting or receiving data.

For more detailed technical information on the SB5100, refer to the Quick Reference Guide (PDF).