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ARRIS / Motorola SB5100

 

Details

     

Modem Information

Cable Modem

DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.

Not compatible with future speed increases.

What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network. Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Essential

   

Front View

Front view of the Arris / Motorola SB5100

Click to enlarge.

After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.

     

Back View

Back view of the Arris / Motorola SB5100

Click to enlarge.

 

The ARRIS / Motorola SB5100 includes the following connection ports.

  • Power - Connects the cable modem to the power adapter
  • CABLE - Connects to the cable wall outlet
  • USB - Connects to the USB port on your computer
  • ETHERNET - Connects to the Ethernet port on your computer
     

MAC Address

Example Mac Address of the Arris / Motorola SB5100

Click to enlarge.

 

The information below is usually found on a sticker located on the bottom of the modem.

  • The S/N is the serial number.
  • The HFC MAC ID is the MAC address.

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER Off No power. Verify the power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.
Flashing An error has occurred during normal operation. Verify all cable connections and try resetting the modem.
RECEIVE Slow
Flashing
Modem is searching for a cable connection. Verify all cable connections and try resetting the modem.
Fast Flashing Modem Searching for cable connection. If this is a new modem or a replacement modem, contact Cox with the MAC address. If there are several MAC addresses on the modem, use the HFC or RF MAC address.
Off No connection cable connection. Verify all cable connections and try resetting the modem.
SEND Flashing Scanning for the upstream frequency. Verify all cable connections and try resetting the modem.
ONLINE Flashing Scanning for the network connection. Verify all cable connections and try resetting the modem.
ACTIVITY Blinking None. Transmitting or receiving data.

Manufacturer Resources

For more detailed technical information on the SB5100, use the resource below from Arris.

Quick Reference Guide (PDF)

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