Cox Communications is dedicated to protecting the Internet experience of our customers. We notify customers when their computer systems may be infected with a virus, such as Alureon/TDSS, or other malicious software. Alureon/TDSS is virus that compromises computers to steal data by intercepting a system's network traffic and searching for private information.
- The virus was detected as it was connecting to a known command and control website associated with the Alureon malware from one of the devices connected to your in-home WiFi network.
- The virus is capable of gathering personal information such as usernames and passwords as well as credit card information.
Note: For additional information, visit Microsoft.com and search for information about the Alureon virus.
There are many forms and versions of this malicious software and no utility can effectively detect and remove all versions of this software from all operating systems at this time. Cox recommends the following instructions as they may be effective in removing the malicious software from your devices and routers.
- Choose a removal tool that best suits your needs. All computers connected to the Internet should be scanned for virus removal.
- The following two programs have been known to remove the virus.
If you need help to remove the virus, Cox Complete Care or the device manufacturer may be able to assist.