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Adding an Authorized User in My Account

 

Solution

Authorized Users in MyAccount are for online access only. Customers who contact Cox by phone to discuss account issues cannot use their Cox Digital Identity as a form of identification.

1
  1. From the Coxbusiness.com home page, click Sign In My Account.
  2. Enter your primary User ID and Password, then click Sign In.

    Note: You must log in as the primary Account Holder to create or modify an Authorized User.
2

Click View Profile.
 

MyAccount My Profile link
3

Under My Profile, click Add & Manage Users.
 

manage users edit button

4

Click Add User.
 

MyAccount, Add and Manage Users section highlighting the Add User button

5
  1. Complete the following fields.
    • User ID - Enter a user ID.
    • Password - Create a password and re-enter the password. Click the ? for guidelines.

      Note: A password strength meter will show you the security of the new password you select.
       
    • First Name - Enter the first name of the user.
    • Last Name - Enter the last name of the user.
    • Nickname - Enter a nickname for the user ID. This step is optional.
    • Recovery Email - Enter an email address that will be used to recover forgotten password.
    • Allow this Secondary User complete access to all billing and payment areas. - Place a check in this box to grant an Authorized User the same access to the account billing and payment areas as the Account Holder.
    • Security Challenge - Enter the security code in the space provided.
  2. Click Add Secondary User.

add authorized user window
 
Result: A confirmation window displays the changes and a confirmation email or letter is sent.

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