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Adding a Secondary User


As of August 15, 2019, Cox no longer offers the ability for new and existing Cox Internet customers to create new Cox Email accounts.

Use the following steps to create a secondary user in My Profile on Cox.com.


From the Manage Users page, click Add user.

Image of Manage Users page


From the Add Secondary User page, complete the following steps.

  1. Complete the following fields.
    • User ID - Enter a user ID.
    • Password - Create a password.

      Note: A password strength meter shows you the security of the new password that you enter.

    • First Name - Enter the first name of the user.
    • Last Name - Enter the last name of the user.
    • Nickname - Enter a nickname for the user ID. This step is optional.
    • Recovery Email - Enter an email address that is used to recover a forgotten password.
    • Allow this user access to all billing and payment areas. - Place a check in this box to grant a secondary user the same access to the account billing and payment areas as the primary user.
  2. Click Add secondary user.

    Image of Add Secondary User page

    Result: The Users & Email Accounts window displays a green confirmation banner and a confirmation email or letter is sent.

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