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Activating Readable Voice Mail or Voice Mail Notifications in Voice Tools

Solution

No need to dial home to check your messages; instead, you can opt-in to listen to or read the transcribed text of a voice mail in Voice Tools or from an email notification.

  • When Readable Voice Mail is enabled, and you've chosen to play the voice mail in Voice Tools, then the transcribed text displays next to the message.
  • To receive a notification when a voice mail is left, you add up to five email addresses. In the email notification, you can decide if you want to receive an audio file, transcript, or both.
  • Review the Legal Disclaimer for using Readable Voice Mail.

To activate Readable Voice Mail or Voice Mail Notifications, follow these steps.

1

Access your Voice Tools at voicetools.cox.com.

2

Enter your primary User ID and Password.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

3

Click Settings.

4

Is your Voice Mail activated?

  • If no, then click the Off button.
  • If yes, then continue to the next step.
5

To view additional settings, click the Voice Mail row.

image of the Voice Tools Voice Mail row

6

To activate Readable Voice Mail or set up to receive a Voice Mail Notification, complete the steps in the following table.

FeatureActivation Steps
Readable Voice Mail

In the Readable Voice Mail section, click the switch to On.

Result: When you click to play a voice mail in Voice Tools, the transcribed text will display next to the message.

To deactivate this feature, click the Readable Voice Mail switch Off.

Voice Mail Notification
  1. In the Voice Mail Notification section, click the switch to On.
  2. In the Enter email address field, enter an email address of your choice.
  3. From the Notification Method drop-down menu, select Audio Message, Transcript, or Both.
  4. Click Save.

    Note: You can add up to five email addresses.

    Result: The voice mail notification will be sent to the email address listed in Voice Tools. The phone number of the caller also displays in the email.

To deactivate this feature, click the Voice Mail Notification switch Off.

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