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Activating a Cox Mobile Device Using the Activation Portal

Solution

To align with FCC regulations, wireless carriers have enabled Number Lock Protection to increase security and prevent mobile account takeovers. Wireless carriers are subject to the same requirements and have implemented similar features that block port outs for customers.

  • Customers must disable any active Number Lock Protection to port their number to Cox Mobile.
  • Not all carriers use the same name for their version of Number Lock Protection. Other names may include Number Lock, Port Out Protection, or Wireless Account Lock.

Complete the following steps to access the Activation Portal.

  • Access the activation portal.
  • Sign in using your My Account User ID and Password.
  • Complete the Two-Step Verification method.

    Notes:
    • Leave phone turned off while completing the activation steps until you reach step four.
    • If Number Lock Protection is enabled, and you are activating a new device on an existing line or activating a newly replaced SIM card, Cox will require an ID Scan to confirm your identity before an activation can be completed.
    • New line activations do not need to pass ID Scan to activate their line.

For more information about activating your Cox Mobile device, refer to http://www.cox.com/howtoactivatemobile.

Portal Sign in Issues

If you have trouble signing in, then select one of the links below the Sign In button.

example image of sign in window

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