| Exporting contacts, calendars, and emails to a provider of my choice after moving to Yahoo Mail | Refer to Transfer emails and contacts between accounts. |
| Migrating my email content to Yahoo after I moved my contacts, calendars, and emails to other providers | Unless you delete it before the transition, your Cox.net email address and content will be available at Yahoo, until 365 days after you have completed the steps for the move.- For the best experience, we would recommend completing the move to Yahoo before considering other options. This ensures a seamless transition and allows you to experience the full benefits and features of Yahoo Mail to help make the most informed decisions.
Note: Cox will no longer offer or support email services.
- If you open a different email account with a different provider, we will have to defer to their policies and terms for what is or is not available to be moved to Yahoo Mail later. Please visit the selected provider’s support pages to confirm specifics.
|
| I've successfully logged in to Yahoo Mail for the first time, but only some of my email is available or displaying. | In rare situations, if can take 24 to 48 hours for all email content to fully migrate to Yahoo Mail after the first login. If the issue persists after 48 hours, contact Yahoo at 1-866-562-7250 for additional support. |
| Add a new email account | As of August 15, 2019, we no longer offer the ability for new and existing Cox Internet customers to create new Cox Email accounts.
While this is not needed to access your transitioned email, if you wish to create an entirely new standalone Yahoo account, not associated with your Cox information, you can do so at login.yahoo.com, by clicking Create an Account. |
| I don't act within 365 days of the move | To reactivate your cox.net email account after moving over to Yahoo Mail, simply log into Yahoo Mail and accept their terms. You will be able to use your cox.net email address on the Yahoo Mail platform; however, after 12 months of inactivity, all mailbox contents, folders, contacts, and settings will be permanently deleted. |
| Access the cox.net email address if I choose to discontinue services with Cox | After the move to Yahoo Mail is complete, and you accept their Terms of Service and Privacy Policy, your cox.net email address will be supported by Yahoo and will be accessible to you even if you choose to discontinue service with Cox.
Note: Cox will no longer offer or support email services. |
| Age requirement | See Child and family account limitations |
| Editing information on my account | Yahoo Mail has a variety of settings and features to help you customize your experience exactly to your preferences! To learn about the full suite of available options and for handy how-to's, check out Help.Yahoo.com or visit any of these useful help articles: |
| I received a suspicious email | Suspicious emails are an unfortunate reality of the modern world. Yahoo does everything in its power to prevent spam and suspicious emails from getting to users, but users of any email service must remain vigilant and alert. If you see a suspicious email, check out these helpful articles to learn what to do to stay safe online: |
| Retrieve deleted email | See Recover Lost or Deleted Emails. |
| The email account was hacked | If you find that you are unable to access your Yahoo Mail account, you can always visit help.yahoo.com or call Yahoo Support at 1-866-562-7250 for help. Yahoo has powerful tools to help protect your account and ensure only the right people have access to your account. |
Post a Question ›
Tweet @CoxHelp ›
Browse Forums ›
Contact Cox ›