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Residential Support Overview

Get help using your services, answers to the most common questions and step-by-step troubleshooting guides to get the most out of your Cox services.

Support Overview

Welcome to Cox Support. Here you'll find tips for using your services, answers to your questions, and step-by-step troubleshooting guides to get the most out of your Cox services.

Quick Links


Service Problems

Service Problems?

Service Appointments

Service Appointments

Live Chat

Chat Online

Service Locations

Service Locations

Ask a Question

Ask a Question

Tweet Us

Get Support

Cox Email Notification Regarding Linking Your Account

Notice to Cox Email Users

 

Step-by-Step Solutions

Guided help to troubleshoot and resolve many of the most common issues.

TV Problem Quick Fixes

Quickly solve poor color, grainy or snowy picture, black bars, and other aspect ratio issues.

Set up Cox Email

Instructions for setting up Cox.net email on your iPhone, iPad, or Android device.

Configure Call Forwarding

Learn to turn on and off, configure settings and add, or change your call forwarding number.

Popular Support Videos

Let us help you get the most out of your Cox services. Support videos offer solutions to the most commonly asked questions.

 

Installing a Cox TV Mini Box

Using the Contour 2 TV Mobile App

 

Maximize Your Internet Speed

How to turn on Call Forwarding

Education Center

Get started with new Cox services or learn about features of existing services.

Education Center ❭

In-Home Support

Review and manage upcoming in-home service appointments online

Manage Appointments ❭

Service Status

Check for service outages in your area or reset your Internet/TV boxes online.

Check Service Status ❭