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Residential Support Overview

Get help using your services, answers to the most common questions and step-by-step troubleshooting guides to get the most out of your Cox services.




We are currently experiencing technical issues affecting Cox.com. We are sorry for the inconvenience and are working to resolve these issues as quickly as possible.  This may take several hours to resolve.  Please visit Cox.com later today.


Support Overview

Welcome to Cox Support. Here you'll find tips for using your services, answers to your questions, and step-by-step troubleshooting guides to get the most out of your Cox services.

Quick Links

Service Problems

Service Problems?

Service Appointments

Service Appointments

Chat Online

Chat Online

Service Locations

Service Locations

Ask a Question

Ask a Question

Give Us a Call

Give Us a Call


Step-by-Step Solutions

Guided help to troubleshoot and resolve many of the most common issues.

TV Problem Quick Fixes

Quickly solve poor color, grainy or snowy picture, black bars, and other aspect ratio issues.

Set up Cox Email

Instructions for setting up Cox.net email on your iPhone, iPad, or Android device.

Configure Call Forwarding

Learn to turn on and off, configure settings and add, or change your call forwarding number.

Popular Support Videos

Let us help you get the most out of your Cox services. Support videos offer solutions to the most commonly asked questions.


Installing a Cox TV Mini Box

Using the Contour 2 TV Mobile App


Maximize Your Internet Speed

How to turn on Call Forwarding

Welcome Center

New to Cox?  Start here to get the most out of your new services.     

Welcome Center ❭

In-Home Support

Review and manage upcoming in-home service appointments online

Manage Appointments ❭

Service Status

Check for service outages in your area or reset your Internet/TV boxes online.

Check Service Status ❭