Internet equipment update
Looks like your modem is outdated. Let’s fix that.
We always want you to enjoy staying connected to what you love. All you have to do is update your modem to keep your internet running at its best.
Getting updated is easy
Convenience is key, so we’ve made the update process quick and easy. Get started today—it’ll only take a few minutes.
Request your modem
When requesting your modem, be sure that you have your Cox User ID and Password handy. Questions? Feel free to chat with us.
Get set up
Once you get your Easy Connect kit and equipment, follow the step-by-step instructions provided. Need more support?
Return old modem easily
After installation, you can mail your old equipment back to us or bring it into a store within 10 days to avoid charges. We’ll take it from there.
Updated modem benefits
Live life online to the fullest
Once you update your modem, get ready for a performance boost and smoother streaming. You’ll be able to take full advantage of your internet speeds so you can do the things you love online.
Internet equipment update FAQs
Why are we replacing your old equipment?
We always want to make sure your equipment can offer you the best internet experience. That’s why we recommend you update yours so that you can stay connected to everything you love.
How will I benefit from this update?
Updating your equipment will allow you to surf and stream your heart out even more by making the most from your internet speeds.
Do I have to update my equipment?
Although it’s not required, we recommend you update your equipment so you can enjoy surfing and streaming everything you love for a better and smoother internet experience.
Is it easy to install the equipment?
Your updated equipment will come with a free Easy Connect kit that will help guide you when installing it. You can also view our support videos if you need more help.
What happens to my old internet equipment?
When you return your old internet equipment, we’ll recycle it because we always believe in being environmentally responsible. It’s good for you and the planet.
Start enjoying a better internet experience
Upgraded modem requires subscription to Cox Internet. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures.
Internet service details. All services and plans subject to Cox's Residential Customer Term Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. For data usage in excess of plan, 50 GB blocks of data will be automatically added for $10 each (max overage charge of $100 per month; $30 per month for ConnectAssist). Unused data does not roll over. See Speeds and Data Plans Information for more details on internet service and data plans. See cox.com/datausage for more details on data usage.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, packages, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.