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Cox Digital Telephone: Lifeline

Lifeline is Cox’s discounted telephone service, available to those who qualify.


About Lifeline

The Lifeline program offers discounted telephone service to qualifying low-income customers, provided through select local telephone companies. Benefits include:

• Monthly discounts on a phone line with unlimited local calling
• Waived service deposit for the telephone line if you elect to receive free toll blocking/restriction
• Waived End User Common Line (EUCL) fees

Lifeline provides local telephone service for $9.27 per month, a monthly savings of $16.13 which includes a waiver of the FCC Access Charge.


How to Get Lifeline

Fax or mail a completed Lifeline Telephone Application and provide proof of eligibility. If your application is approved and you are a current Cox customer, discounts will begin to apply to your bill

If you do not have Cox telephone service:

• Sign up for Cox telephone service in the name of the Lifeline applicant by visiting a Cox Solutions Store or order online or by phone.

• Mail or fax your approval application and documentation.

Find Out If You Qualify

Qualification for Lifeline requires that your primary residence be within the program's state and that you either have gross annual income at or below the program's established income thresholds or participate in the following public assistance programs:

  • Temporary Assistance to Needy Families (TANF)
  • Food Stamps / Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • National School Lunch Plan (free lunch program only)
  • Federal Public Housing Assistance (Section 8)
  • Low-Income Home Energy Assistance Program (LIHEAP)

Alternatively you may qualify if your household gross annual income does not exceed the values in the following table.

Effective December 1, 2016, the eligibility criteria for the Federal Lifeline Program is changing and some of the programs listed above will be deleted. If you are applying for Lifeline service, it is highly recommended you use one of the following programs to determine eligibility in order to prevent possible future recertification denials:

  • SNAP
  • Medicaid
  • Supplemental Security Income
  • Federal Public Housing Assistance
  • Listed Tribally administered programs
Household Size Per Person Maximum Annual Income
1 $16,038
2 $21,627
3 $27,216
4 $32,805
5 $38,394
6 $43,983
7 $49,586
8 $55,202

For each additional person over 8, add:  $5,616


How to Apply

Print and complete the application form:

Lifeline Telephone Application (PDF) – in English

Lifeline Telephone Application (PDF) – in Spanish

Upon completion please mail to:

Cox Communications, Inc.
Attention: Lifeline Services
PO Box 620
Charleston, IL 61920-9905
Fax: 855-981-5433

Standard Service Activation (Line Connection) Charges Apply to Lifeline Customers. Lifeline is a government assistance program and is only available to eligible consumers. Lifeline is limited to one discount per household. Lifeline service is non-transferable.




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