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COX VOICE PREFERRED HOME PHONE

A phone that fits your lifestyle
Chat with loved ones however you want with 14+ features and crystal-clear HD sound. Plus, our new shopping experience allows you to add Cox Voice to a customized package and make changes to your services as your needs change.
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Your new address matched multiple addresses

If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

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Your new address matched multiple addresses

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

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We couldn’t find a location at that address. 

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Your new address matched multiple addresses

If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

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Your new address matched multiple addresses

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

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It looks like an account already exists at this address.

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It looks like an account already exists at this address.

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It looks like an account already exists at this address.

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It looks like an account already exists at this address.

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Great news—looks like your home is in our service area and qualifies for special Internet deals.

Your deals on select Internet plans

  • First month free of Preferred 150 (or $20 for Ultimate 500 and $40 for Gigablast in the first month)
  • First month free Panoramic Wifi Gateway rental
  • Get online in minutes with free self install or get expert help with free professional install
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Great news—looks like your home is in our service area and qualifies for special Internet deals.

Your deals on select Internet plans

  • Two months free of Gigablast, plus special discounts in months 3-12
  • Two months free Panoramic Wifi Gateway rental
  • Free professional installation
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Great news—looks like your home is in our service area and qualifies for special Internet deals.

Your deals on select Internet plans

  • Extra monthly discount included
  • Panoramic Wifi Gateway rental included, plus Advanced Security, Elite Gamer, free upgrades and mobile app control
  • Free unlimited data
  • Free self install or professional install
  • No term agreement or early termination fees
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Great news—looks like your home is in our service area and qualifies for special Internet deals.

Your deals on select Internet plans

  • Extra monthly discount included
  • Contour Stream Player included
  • Panoramic Wifi Gateway rental included, plus Advanced Security, Elite Gamer, free upgrades and mobile app control
  • Free self install or professional install
  • No term agreement or early termination fees
Circle with check mark in center solid purple

Great news—looks like your home is in our service area and qualifies for special Internet deals.

Your deals on select Internet plans

  • Extra monthly discount included
  • Panoramic Wifi Gateway rental included, plus Advanced Security, Elite Gamer, free upgrades and mobile app control
  • Free self install or professional install
  • No term agreement or early termination fees
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Great news—looks like your home is in our service area and qualifies for special Internet deals.

Your deals on Internet Essential 50 and higher plans

  • Panoramic Wifi Gateway rental included, plus Advanced Security, Elite Gamer, free equipment upgrades and mobile app control
  • Free self install or professional install
  • 36-month price stability with no term agreement or early termination fees
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Thank you!
We serve your home—now let’s find the perfect plan.

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Thank you!
We serve your home—now let’s find the perfect plan.

First, let’s check your service location

This helps make sure Cox services are available for your home.

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Your new address matched multiple addresses

If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Circle with exclamation in center

Your new address matched multiple addresses

Your new address matched over 200 possible addresses. Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

Cox Voice add-ons

Add your personal touch

Shop for extras like the Simply Worldwide international calling plan or a telephone modem battery for backup power during a power outage. Plus, you’ll be able to choose from any additional services to build a more connected home.  

Let's update your services together

There's only one step to update your services - chat with us.  A dedicated team member will help add services or update your plan to create a new package that has everything you need. Be sure to have your Cox PIN and SSN on hand so we can verify your account.  

Shop additional services

Become more connected at home

Customize your package with additional services and any extras you want.

  1. Choose plan
  2. Customize
  3. Check out

Voice Preferred plans & pricing

Staying in touch is easier than ever

Getting clear, reliable phone service is as easy as 1-2-3. Start by adding Cox Voice Preferred, then add any extras you want before checking out.

Voice Preferred features

It’s more than just talk

Take your home phone on the go

Whether you’re in the backyard or out on a walk, you can answer home phone calls on your smartphone using Simultaneous Ring.  

Save time and effort

Automatically block annoying robocalls, see who’s calling with Caller ID and use Speed Dial to call quickly.

Make unlimited calls

Keep up with friends and family with unlimited calling in the U.S., Canada and Mexico landlines.

Customize your phone

Make your home phone work just the way you want by accessing Voice Tools through your online account. Learn more

Calling ‘round the world

Save on international calls with the Simply Worldwide plan. Add it to Cox Voice Premier during checkout for just $2.99/mo.

Want to see how much you’ll save? Try our International Calculator. Service Terms & Tariffs

 

To place an international call, dial 011 + Country Code + the phone number.

Please update your ZIP Code to view international calling rates.

Home Phone

With Simply Worldwide

No international plan

Cell Phone

With Simply Worldwide

No international plan

Cut the cost with Lifeline

Lifeline comes with our e911 service and a lower price tag. But first, make sure you qualify.

Getting started with Cox

The perks to picking your plan

  • Get the exact same price when you shop online, by phone or in-store.

  • Next-day delivery is available at select addresses for orders placed before 1PM, Monday – Friday.

  • We’re here to chat while you choose a plan and will still be here after you’ve picked one out. We’ve got your back 24/7.

  • We want to make sure you love your service. The 30-day money-back guarantee* lets you adjust or change your plan with no pressure.

Cox Voice FAQs

Your questions answered

Yes, in most instances, Local Number Portability (LNP) allows a customer to change local exchange carriers and keep their current phone number, even though they are now serviced by a different provider.  

Probably not. You may need a re-wiring if you want an outlet in a place that isn’t pre-wired or if there’s a problem with the pre-wiring, but that’s unlikely.  

Your current phone should continue to work with us, because we use the same type of switching equipment and software as other phone service providers.  

Yes. Our broadband network allows you to use multiple services at the same time—including TV, Internet and phone.  

Cox Voice uses an upgraded digital fiber-optic network that makes it first in reliability. With our state-of-the-art technology, you’ll also get crystal-clear HD calling, robocall blocking and video calling. Plus, we monitor the network 24 hours a day to help keep your phone service trouble-free.  

Yes. However, you can keep your information private for a small monthly fee.  

Yes. It’s available with Cox Voice.  

You can easily find any telecommunications regulatory information here.

The final phone service price on your bill will reflect four groups of charges: your phone plan price, additional monthly services you’ve opted into, a monthly FCC access charge of $6.00 and any local taxes and/or fees. The advertised rate includes monthly recurring service fees but excludes equipment charges, directory assistance, operator-assisted calls, per use or à la carte features, and charges for long distance and international calling not included in the calling plan.

Unfortunately, the modem uses household electrical power to operate. Therefore, telephone service, including access to e911 service, will not be available during a power outage without a battery or if the modem is moved or inoperable. New modem installs do not come with a battery. You may purchase a battery from Cox or, if you are a Lifeline customer, obtain a battery from Cox without charge.

Since Cox phone service provides high quality voice connection to residential customers in Cox's service area, a telephone modem is required. A telephone modem will be provided to you at no additional cost for the duration of your phone service subscription. Upon disconnection of phone service, the modem must be returned within 30 days or a monthly rental fee or lost equipment charge will apply. Upon disconnecting, you will be given instructions on how to return your modem in the allotted timeframe. Of course, if you have any questions, you can always contact us.

Our standard installation fee of $100.00 applies to most installations. Phone services often require professional installation so during checkout, you’ll be able to select an available date and time that works best for you. You may notice that some dates may be further out, but don’t worry, we’ll contact you shortly after your order has been submitted if we have any sooner dates come available.

Your unlimited plans long distance minutes are limited to direct-dialed residential, non-commercial voice calls within the United States, to Canada, and to landline phones in Mexico, and require subscription to Cox for local, toll and state to state long distance service. Calls to Mexico that terminate on a cell phone or other wireless device will incur a $0.10 per minute charge. Usage that is not consistent with such use may subject your account to review and/or suspension or termination of your service.

With our new flexible pricing options, you can buy only the services you want rather than signing up for multi-product bundles. You can build your own package by starting with our discounted Internet offers. You can always add TV, Phone, or Homelife Automation at our everyday prices (then-current regular (non-promotional) rates) and remove them without impacting the rates on your remaining services. If you want to change the tier of any of your services, like a different Internet speed or TV package, we will work with you find the service that meets your needs, but your rate and available discounts will be different since you are changing the level of services you are subscribed to.  If you sign up for an Internet Bundle, removing either Panoramic Wifi or Cox Complete Care from your bundle will cause you to lose your bundle discount and promotional pricing. If you choose to sign up for a term agreement to get additional savings, ETFs apply for termination of your Internet service, but not if you cancel your TV, Phone, or Homelife Automation plans. If you’d rather not to make a commitment on your Internet plan, options are available without a term agreement for an additional small monthly fee. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs.

Let's stay in touch

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Looking for more?

Voice Preferred features

Check out the 14+ features that give you all sorts of ways to make and take calls.

Voice Tools

Discover how to set up your home phone just the way you like it.

Enhanced 911

Stay safer with a 911 service that automatically sends your location and phone number to emergency personnel.

A note about pricing

Offers expire 06/30/21 and are available to residential customers in Cox service areas. Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply. Pricing, packages, and policies are subject to change. Other restrictions may apply. "No term agreement" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere.

Cox Voice Preferred

Available to new residential customers in Cox serviceable areas who newly subscribe to Cox Voice Preferred service and who have not disconnected from Cox Digital Telephone or Voice in the last 30 days. Cox Voice Preferred consists of a Primary Phone line with 14 calling features, voice mail and Unlimited Domestic Long Distance to the U.S., Canada and Mexico landlines.

Charges included

Includes monthly charges and applicable discounts, one-time charges, and activation fees. Prices do not include applicable taxes, fees, and surcharges. Excludes charges for subscribed services. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Prorated charges are not presented here. Pricing, packages, and policies are subject to change.

Long distance calls

Unlimited plan long distance minutes are limited to direct-dialed residential, non-commercial voice calls within the United States, to Canada, and to landline phones in Mexico, and require subscription to Cox for local, toll and state to state long distance service. Calls to Mexico that terminate on a cell phone or other wireless device will incur a $0.10 per minute charge.

Voice equipment

Telephone modem required and will be provided for the duration of phone service subscription. Upon disconnection of phone service, modem must be returned within 30 days or a monthly rental fee or lost equipment charge will apply.

Additional features

Advertised rate includes monthly recurring service fees but excludes additional equipment charges, directory assistance, operator-assisted calls, per use or à la carte features, and charges for long distance and international calling not included in the calling plan. Additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges are additional.

About Voice

No term agreement

"No term agreement" means no minimum term period requirement and no early termination fee.

Next-day delivery

Limited availability and delivery area. Available to customers in pre-wired residences placing orders for Cox Internet, TV and Voice services. Orders must be placed by 1PM local time Monday-Friday. Easy Connect only; additional fee may apply for technician visit after failed self-installation. Offer excludes Homelife installation.

*See 30-Day Money-Back Guarantee terms and conditions.

*30-day money-back guarantee

See 30-Day Money-Back Guarantee terms and conditions.

**About making changes to your plan

Additional services can be added at then-current regular rates. Rates and discounts subject to change when adjusting or removing services or equipment.

One last note

Telephone service provided by an affiliated Cox entity. Service may require credit approval. Deposit may be required.