The network of the future is almost here
Making a mess to improve your service
We're investing $10 billion to extend fiber-optic cables farther into neighborhoods in our service areas. As we work to provide the network of the future, we apologize for the construction in your area and a brief service outage customers will experience when we switch from using the older cable lines to the new ones.
What to expect
Pre-construction ≈ 14 days
About 2 weeks before work starts, customers will be notified about the upcoming construction via email, letter and door hanger.
Construction ≈ 60 days
Lasting roughly 2 months, fiber-optic cables will be extended throughout neighborhoods; crews will work to minimize interruptions and restore yards once finished.
Service outage preparation ≈ 14 days
Customers will be notified roughly 2 weeks prior via email and letter about when the planned service outage is scheduled to occur.
Planned service outage ≈ 4 hours
Customers will be notified 48 hours ahead of time via door hanger of this scheduled outage, which will last 4 hours or less. If longer, please visit the FAQ section. If you've been notified that your equipment is outdated, be sure to complete the update prior to this time.
Service outage complete
Customers should reset all Internet-connected devices to fully enjoy the network of the future.
A brief service interruption
How will your TV service be affected?
You will temporarily lose access to your Cox TV service.
Wireless carrier data rates may apply.
How will your Phone service be affected?
During service interruption, you will not be able to dial 911 from your home phone. Please have a mobile phone at the ready in case of emergency.
You will temporarily lose inbound and outbound calling.
How will your Homelife service be affected?
Some remote access automation and control features may be limited during this time.
Some features and notifications on the Homelife website and app may be unavailable.
You will continue to be professionally monitored via cellular backup capabilities.
You will continue to be able to arm and disarm your system as normal.
Frequently asked questions
Your services should return to normal after the network switch is complete. If you're experiencing service issues afterward, rebooting your equipment should resolve the issues. Note, that rebooting your equipment will not resolve the temporary outage during the network switch.
When rebooting your modem and router, please follow these steps:
Please note: You may have both a modem and a router (the device physically connected to the modem) or you may have a combination of the two.
When rebooting your TV receiver, please follow these steps:
Please note: Resetting your receiver may take up to 15 minutes.
Service outage includes emergency 911 calls and third-party services that function through Cox's network. Please plan accordingly to ensure you have alternative communication options during this disruption. We will make every attempt to perform the work as scheduled, but circumstances beyond our control may require us to accelerate or delay up to 24 hours from the time specified. If you have Cox Homelife, your home will continue to be professionally monitored via cellular backup capabilities included with your service, if available in your area. You can arm and disarm your system as normal, but some of your remote access automation and control features may be limited during this time.