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Cox network update

A next-generation network is coming your way

We're always working to meet your growing needs for technology. That's why we’re undertaking a construction project to extend fiber optic cables throughout your neighborhood. We promise, it'll be worth it.  

As your needs evolve, we're as focused as ever on providing reliable service you expect. To keep your home running smoothly during this unprecedented time, we're extending fiber into your neighborhood. You'll see us in and around your area during construction and apologize for any inconvenience. Don't worry; we will keep you updated while we work and provide critical information when your Cox connected services will not be available.

Why are we doing this?

We want you to continue to get the most from your services. With this new network, you’ll be able to connect more devices and do more with your Internet down the line for an even better streaming, gaming and sharing experience.

What to expect

You may notice some construction in your neighborhood while we work to build you an updated network. Don’t worry, it won't affect your services and you’ll get plenty of heads-up beforehand. Here are the steps we're taking:  

Circle outline with number 1 in center

2 weeks before construction

You'll receive a postcard and an email with helpful information about the construction process.

Circle outline with number 2 in center

2 days before construction

Be on the lookout for an email and a door hanger with the specific start date for construction.

Circle outline with number 3 in center

During construction period

It will take our crews about 60 days to extend fiber-optic cables throughout your neighborhood. We apologize for any inconveniences during this time. But rest assured, our crews will work to minimize interruptions and restore yards once finished.

Looking for more?

Support

Help is just a few clicks away with our online collection of support articles, videos, FAQs and more.  

Outages

Discover ways to stay connected during network outages, troubleshoot service issues and more.

Learn Center

Get the most out of your services every day with our tips, tricks and how-to guides.

Service outage includes emergency 911 calls and third-party services that function through Cox's network. Please plan accordingly to ensure you have alternative communication options during this disruption. We will make every attempt to perform the work as scheduled, but circumstances beyond our control may require us to accelerate or delay up to 24 hours from the time specified. If you have Cox Homelife, your home will continue to be professionally monitored via cellular backup capabilities included with your service, if available in your area. You can arm and disarm your system as normal, but some of your remote access automation and control features may be limited during this time.