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cox network upgrades

A next-generation network is coming your way

Improving your service is messy work

We’re investing $10 billion to bring a better network to more homes. Progress is hard work, so we’re sorry about any construction in your area or any brief outages you might have as we work to extend fiber-optic cable lines into the neighborhoods we serve. It’ll be worth it.

What to expect

Phase 1

Construction

Pre-service outage: ~14 days

Roughly two weeks before work starts, we’ll tell you about the upcoming construction by sending emails, letters and door hangers.

Construction: ~60 days

While our crews extend fiber-optic cables throughout Cox neighborhoods, they’ll also work to minimize interruptions and restore yards when finished.

phase 2

Network transition

Pre-service outage: ~14 days

About two weeks before the planned service outage, we’ll send you letters and emails telling you what to expect.

Service outage: ~4 hours

About 48 hours before the outage, we’ll notify you with door hangers. The outage will last 4 hours or less. If the outage lasts longer, please visit the FAQ section to find out more. If you’ve received emails or letters telling you that your equipment is outdated, please update it before the outage.

After the outage

Simply reset your Internet-connected devices to use the network.

A brief service interruption

What does this mean for your Internet service?

Yellow triangle with exclamation in the center representing an alert

For a short period, you won't be able to use Cox Internet

Internet WiFi signal

Go online during the outage with the Cox Connect App or by visiting cox.com/wifi to find hotspots

Mobile phone with the Cox Connect App login on screen

What does this mean for your TV service?

Yellow triangle with exclamation in the center representing an alert

For a short period, you won't be able to use your Cox TV service

TV play button in center of circle

Download the Contour App to watch live TV and On Demand® shows during the outage

Tablet and movie search results on screen

What does this mean for your Phone service?

Red transparent circle with exclamation mark in center

During the outage, you won't be able to dial 911 from your home phone. Please have a mobile phone with you for emergencies.

Yellow triangle with exclamation in the center representing an alert

You will temporarily lose the ability to make or receive calls.

Wireless cordless phone in cradle and new cox logo on display

What does this mean for your Homelife service?

Yellow triangle with exclamation in the center representing an alert

Some remote access automation and control features may be limited during this time

Yellow triangle with exclamation in the center representing an alert

Some features and notifications on the Homelife website and app may be unavailable

Black Phone icon with white screen

You’ll continue to be professionally monitored

Homelife icon with open lock inside home

You’ll still be able to arm and disarm your system

Homelife touchscreen control panel with settings displayed on screen

Cox Network Upgrades FAQs

What if I have issues with my services after the network transition?

Your services should return to normal after the network switch is complete. If you're experiencing service issues afterward, rebooting your equipment should resolve the issues. Note, that rebooting your equipment will not resolve the temporary outage during the network switch.

When rebooting your modem and router, please follow these steps:

  1. Unplug the power cord from both your modem and router (if applicable)
  2. Wait at least 30 seconds
  3. Plug your modem back in (if you have a router, do not plug this back in, yet)
  4. Wait at least 60 seconds or until the modem is fully powered on
  5. Plug the router back in (if applicable) and wait at least twominutes to give the router time to reboot
  6. If you're still not able to connect to the Internet, restart your computer and/or other wireless devices

Please note: you may have both a modem and a router (the device physically connected to the modem) or you may have a combination of the two.

When rebooting your TV receiver, please follow these steps:

  1. Unplug the power cord from your receiver (if you have more than one receiver, unplug the main/host receiver’s power cord)
  2. Wait at least 20 seconds
  3. Plug your receiver back in
  4. Wait 2–4 minutes for the receiver to reset
  5. When the clock on your receiver activates, the reset is complete (it may take 3–5 minutes for the TV guide to load)

Please note: resetting your receiver may take up to 15 minutes.

Service outage includes emergency 911 calls and third-party services that function through Cox's network. Please plan accordingly to ensure you have alternative communication options during this disruption. We will make every attempt to perform the work as scheduled, but circumstances beyond our control may require us to accelerate or delay up to 24 hours from the time specified. If you have Cox Homelife, your home will continue to be professionally monitored via cellular backup capabilities included with your service, if available in your area. You can arm and disarm your system as normal, but some of your remote access automation and control features may be limited during this time.