cox network upgrades
A next-generation network is coming your way
Improving your service is messy work
We’re investing $10 billion to bring a better network to more homes. Progress is hard work, so we’re sorry about any construction in your area or any brief outages you might have as we work to extend fiber-optic cable lines into the neighborhoods we serve. It’ll be worth it.
What to expect
Pre-service outage: ~14 days
Roughly two weeks before work starts, we’ll tell you about the upcoming construction by sending emails, letters and door hangers.
Construction: ~60 days
While our crews extend fiber-optic cables throughout Cox neighborhoods, they’ll also work to minimize interruptions and restore yards when finished.
Pre-service outage: ~14 days
About two weeks before the planned service outage, we’ll send you letters and emails telling you what to expect.
Service outage: ~4 hours
About 48 hours before the outage, we’ll notify you with door hangers. The outage will last 4 hours or less. If the outage lasts longer, please visit the FAQ section to find out more. If you’ve received emails or letters telling you that your equipment is outdated, please update it before the outage.
After the outage
Simply reset your Internet-connected devices to use the network.
A brief service interruption
What does this mean for your Phone service?
During the outage, you won't be able to dial 911 from your home phone. Please have a mobile phone with you for emergencies.
You will temporarily lose the ability to make or receive calls.
What does this mean for your Homelife service?
Some remote access automation and control features may be limited during this time
Some features and notifications on the Homelife website and app may be unavailable
You’ll continue to be professionally monitored
You’ll still be able to arm and disarm your system
Cox Network Upgrades FAQs
What if I have issues with my services after the network transition?
Your services should return to normal after the network switch is complete. If you're experiencing service issues afterward, rebooting your equipment should resolve the issues. Note, that rebooting your equipment will not resolve the temporary outage during the network switch.
How do I reboot my internet modem and router?
When rebooting your modem and router, please follow these steps:
Please note: you may have both a modem and a router (the device physically connected to the modem) or you may have a combination of the two.
How do I reboot my TV receiver?
When rebooting your TV receiver, please follow these steps:
Please note: resetting your receiver may take up to 15 minutes.
Service outage includes emergency 911 calls and third-party services that function through Cox's network. Please plan accordingly to ensure you have alternative communication options during this disruption. We will make every attempt to perform the work as scheduled, but circumstances beyond our control may require us to accelerate or delay up to 24 hours from the time specified. If you have Cox Homelife, your home will continue to be professionally monitored via cellular backup capabilities included with your service, if available in your area. You can arm and disarm your system as normal, but some of your remote access automation and control features may be limited during this time.