To support you and others still working and learning from home, we’re heavily investing in our network and facilities. This also helps us keep up with ever-increasing network traffic and help ensure you have a positive internet experience. Don't worry; we’ll keep you updated while we work and provide critical information when your Cox connected services won’t be available. We know this is an inconvenience, especially now, but don’t worry, we’ll do everything we can to get you up and running ASAP.
Cox network update
Cox network update
A next-generation network is coming your way
We're always working to meet your growing needs for technology. That's why we’re undertaking a construction project to extend fiber optic cables throughout your neighborhood. We promise, it'll be worth it.
Why are we doing this?
Why are we doing this?
We want you to continue to get the most from your services. With this new network, you’ll be able to connect more devices and do more with your Internet down the line for an even better streaming, gaming and sharing experience.
What to expect
What to expect
You may notice some construction in your neighborhood while we work to build you an updated network. Don’t worry, it won't affect your services and you’ll get plenty of heads-up beforehand. Here are the steps we're taking:
2 weeks before construction
You'll receive a postcard and an email with helpful information about the construction process.
2 days before construction
Be on the lookout for an email and a door hanger with the specific start date for construction.
During construction period
It will take our crews about 60 days to extend fiber-optic cables throughout your neighborhood. We apologize for any inconveniences during this time. But rest assured, our crews will work to minimize interruptions and restore yards once finished.
Looking for more?
Support
Help is just a few clicks away with our online collection of support articles, videos, FAQs and more.
Outages
Discover ways to stay connected during network outages, troubleshoot service issues and more.
Learn Center
Get the most out of your services every day with our tips, tricks and how-to guides.
Service outage includes emergency 911 calls and third-party services that function through Cox's network. Please plan accordingly to ensure you have alternative communication options during this disruption. We will make every attempt to perform the work as scheduled, but circumstances beyond our control may require us to accelerate or delay up to 24 hours from the time specified. If you have Cox Homelife, your home will continue to be professionally monitored via cellular backup capabilities included with your service, if available in your area. You can arm and disarm your system as normal, but some of your remote access automation and control features may be limited during this time.