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cox network update

Big service update. Small scheduled outage.

We are continuously improving our Internet network to bring you more—more streaming, more devices, more everything. These updates to your connection require a brief service interruption, but are followed by a refreshed network that’s stronger and faster than before.

To support you and others still working and learning from home, we’re heavily investing in our network and facilities. This also helps us keep up with ever-increasing network traffic and help ensure you have a positive internet experience. Don't worry; we’ll keep you updated while we work and provide critical information when your Cox connected services won’t be available. We know this is an inconvenience, especially now, but don’t worry, we’ll do everything we can to get you up and running ASAP.

Circle outline with number 1 in center

2 weeks before update

You’ll receive an email and mailed letter to notify you of the planned update and service outage.

Circle outline with number 2 in center

2 days before update

Be on the lookout for an email and door hanger with more detailed scheduling information.    

Circle outline with number 3 in center

Time for update

This will cause a planned outage; you won’t be able to access your Cox services during this time.  

Circle outline with number 4 in center

All done

You’ll receive an email when we’re all done, then simply reset devices to get back on the network.

How to stay connected during an outage

Internet

Enjoy free access to 3M+ Cox Hotspots nationwide with Cox Internet Preferred or higher.

TV

Watch live and On Demand content with the Contour app—free with a Cox TV subscription.

Homelife

Some automation features and notifications will be disabled, but your security system will still function on a cellular backup until Internet connection is restored.

Voice

Use the Cox Voice Everywhere app to check your voicemail and make calls from your landline on the go.

cox mobile apps

Take control with a tap

Want to stream TV shows, check your home security system or manage your account during your service interruption? These Cox apps make it possible to access your Internet, TV, Homelife and Voice services.

Download Contour TV App on the App Store icon in color Download Contour TV App From Google Play Store

FAQs

What if I have issues with my services after the network transition?

Your services should return to normal after the network switch is complete. If you're experiencing service issues afterward, rebooting your equipment should resolve the issues. Note: rebooting your equipment will not resolve the temporary outage during the network switch.

When rebooting your modem and router, please follow these steps:

  1. Unplug the power cord from both your modem and router (if applicable)
  2. Wait at least 30 seconds
  3. Plug your modem back in (if you have a router, do not plug this back in yet)
  4. Wait at least 60 seconds or until the modem is fully powered on
  5. Plug the router back in (if applicable) and wait at least two minutes to give the router time to reboot
  6. If you're still not able to connect to the Internet, restart your computer and/or other wireless devices

Please note: you may have both a modem and a router (the device physically connected to the modem) or you may have a combination of the two.

When rebooting your TV receiver, please follow these steps:

  1. Unplug the power cord from your receiver (if you have more than one receiver, unplug the main/host receiver’s power cord)
  2. Wait at least 20 seconds
  3. Plug your receiver back in
  4. Wait 2–4 minutes for the receiver to reset
  5. When the clock on your receiver activates, the reset is complete (it may take 3–5 minutes for the TV guide to load)

Please note: resetting your receiver may take up to 15 minutes.

Looking for more?

Support

Help is just a few clicks away with our online collection of support articles, videos, FAQs and more.  

Outages

Discover ways to stay connected during network outages, troubleshoot service issues and more.

Learn Center

Get the most out of your services every day with our tips, tricks and how-to guides.

Service outage includes emergency 911 calls and third-party services that function through Cox's network. Please plan accordingly to ensure you have alternative communication options during this disruption. We will make every attempt to perform the work as scheduled, but circumstances beyond our control may require us to accelerate or delay up to 24 hours from the time specified. If you have Cox Homelife, your home will continue to be professionally monitored via cellular backup capabilities included with your service, if available in your area. You can arm and disarm your system as normal, but some of your remote access automation and control features may be limited during this time.