**TRANSFER YOUR INTERNET, MOBILE OR TV SERVICES TODAY** # Moving services made simple It’s easy to get up and running the day you move in. Existing customer? [Sign in](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fwebapi%2Fcdncache%2Fcookieset%3Fresource%3Dhttps%3A%2F%2Fwww.cox.com%2Fresidential-shop%2Fhub.html) ## Existing customers Let's see if we can help set you up at your new home. It's fast, easy and there's no commitment. [Sign in](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fwebapi%2Fcdncache%2Fcookieset%3Fresource%3Dhttps%3A%2F%2Fwww.cox.com%2Fresidential-shop%2Fhub.html) ## New customers Setting up your new Spectrum services is easy. Schedule an install or easily install on your own. [Get started](https://www.cox.com/residential/internet.html) **HOW TO GET SET UP** # Transfer your Internet or TV service in 3 simple steps In just minutes, you can make sure you’re connected on day one in your new home. ## Order Let us know about your move and which services you need. ## Move We'll make sure you get all the right equipment and info. ## Install Easily get set up on your own with the Cox App by Spectrum or schedule an in-home installation. **MAKE IT SIMPLE** ## Tips for an easy move-in day Settling into your new home can be a hassle. Here are more ways to get connected smoothly: ### **Express Connect** - Get started [online](https://www.cox.com/residential/support/selfinstall.html) or with the Cox App by Spectrum. If helpful, chat or phone support is also available. ### **Pro Install** - Not a DIY type? No worries. We'll set everything up at a time that works for you. ### **Seasonal users** - For a second home, you can [pause service](https://www.cox.com/residential/special-offers/seasonal.html) during off seasons and restart when you return. **TRANSFERRING INTERNET, MOBILE OR TV SERVICES FAQS** ## Your questions answered ### How do I stay connected with my current services while I move? If you're moving and between addresses, your Internet service gets you access to 4M+ Spectrum WiFi Access Points to help you stay connected—with 45M total for Spectrum Mobile customers. Enable your wireless device and search for available networks. In your list, select “CoxWiFi by Spectrum” or "CableWiFi." Launch your Internet browser and sign in with your User ID and password. You can find hotspots by looking at the Cox App by Spectrum or by going to our hotspots map. ### What do I do with my existing Spectrum or Cox equipment when moving to a new address? Please bring all your existing Spectrum and/or Cox equipment to your new home. This includes all the wires, cables, boxes, modems, etc. Also, to ensure easy installation, make sure you have any TVs, computers, etc., placed where you want them in your new home. If you are a Spectrum Ready or Cox Quick Connect customer, please leave the equipment that was there when you first moved in. ### Will I be charged an installation fee for setting up my current Spectrum or Cox equipment at a new address? Express Connect installation includes a $20 activation fee. When the home or services are not eligible for an Express Connect or if preferred, a Spectrum technician can install your services for a fee. ### What happens if I move to a region where Spectrum is currently having a deal on service pricing? When transferring your services, you will be able to keep similar services, and in most cases have the ability to modify your services to your liking. Due to variance in pricing across different regions, your price may fluctuate slightly when keeping similar services. ### Do I need to be home during installation? Yes. You or someone who is at least 18 years old must be present during a Spectrum technician installation. If you opt for Express Connect, you will be able to complete the install yourself whenever you'd like. ### Can I take my existing equipment and install it myself? In most cases, yes. We’ll check to make sure your home is eligible for Express Connect, based on factors like the amount of time since the last date of service, the type of service or equipment you currently have and whether it has been previously available at your new home. The Express Connect option may not be available. If the house is eligible and you are comfortable, you can install your service. Assistance on how to complete an Express Connect can be found [here](https://www.cox.com/residential/support/selfinstall.html). If you are unable to complete an Express Connect and require onsite assistance you may schedule Spectrum tech installation. ### Will I be charged while my service is disconnected? Once your current service has been disconnected, you won’t be charged until service is installed and activated at your new home. For uninterrupted service, we’ll do our best to schedule the disconnect of your service on the day of installation at your new home. Please note that service tech appointments are filled on a first-come, first-serve basis. ### Not planning on keeping Spectrum when you move? If you're looking to disconnect or cancel Spectrum service, please [contact us](https://www.cox.com/residential/contactus.html) for assistance. ### How do I uninstall my equipment? Uninstallation is simple. If you are using Express Connect, we recommend taking a picture of your current equipment and wires so you can reference at your new home. Start by unplugging the power cord(s) and the coaxial line(s) from the wall. Continue to remove any other plugs that may be connected and store everything in a well-padded box. That’s it. ### My move-in date has changed. How do I change the move date of my services? No problem—we can easily change the move date of your services. Just call us at [877-986-3196](#) to change your date. ### Will any of my services change? Depending on what's available at your new address, we will make sure you have the most up-to-date services and equipment. In the event your existing plan contains outdated services, we'll create a special move plan for you that upgrades the outdated services with new and improved versions, all for around the same price. ### Can I upgrade or downgrade my services when I move to a new address? If eligible, you will be provided the opportunity to change your services online. Follow the easy process at the top of this page. W### ill I be able to keep my phone number? In most cases you will be able to keep your phone number. However there are a small portion of customers where their phone number cannot move to a different area. You will be shown the portability of your phone number during the easy online move process. # Looking for more? [**Pause services**](https://www.cox.com/residential/special-offers/seasonal.html) [**Cancel services**](https://www.cox.com/residential/support/billing-and-account/cancel-cox-service.html) [**Spectrum WiFi Access Points**](https://www.cox.com/residential/Internet/learn/cox-hotspots.html#coxHotspotMap)