# Cox Mobile Getting Started Guide # Activating your phone is easy You’ve signed up for Cox Mobile—now it’s time to get your phone up and running. We’ve laid out everything you need to know in steps below. Or you can [go straight to the activation portal right now](https://activate.mobile.cox.com/). **ORDER NOW** **[877-405-2440](tel:8774052440)** --- ## Here’s what you will need ### Your Welcome Kit You should receive this in your box or through email. ### Your phone, plus an additional device The phone you’re activating should be turned off. Use another device (tablet, computer) to complete the activation process. ### Info from your previous carrier You’ll only need this if you’re keeping your existing number. [Learn how to find your previous account number, billing address and transfer PIN](https://www.cox.com/residential/support/locating-your-previous-carrier-account-information.html). ### Your Cox log-in info You will need this to log in to the [Activation Portal](https://activate.mobile.cox.com/). --- ## Here’s how easy it is: [Watch video: Cox Mobile - How to Activate Your Mobile Device](https://www.youtube.com/watch?v=KJp9oJ740Us) --- ## Read these simple steps: ### 1. Select the phone you want to activate Pick the device in the portal you are ready to activate and confirm that all provided info is correct. ### 2. Choose your number On the "Choose your mobile number" screen, you’ll see options to get a new number or transfer an existing one. Here’s how each works: - **Get a new number** We’ll offer up to three potential numbers to choose from. Pick your favorite and click "Activate." - **Transfer an existing number** We’ll need some information from your carrier like your billing address, account number and transfer PIN. Here’s how to find it. ### 3. Activate your SIM card Simply click the "Activate" button in the portal. This should only take a few moments to complete. ### 4. Install your SIM card It’s easier than you think. You’ll see steps on your screen showing how to complete the installation. ### 5. Verify your service You should be good to go. To be sure, try calling a friend or sending off a text. --- ## Ready to get started? Haven’t joined Cox Mobile? [Sign up now](https://www.cox.com/residential/mobile.html). [Activate my phone](https://activate.mobile.cox.com/) --- ## Cox Mobile device activation FAQs ## Your questions answered ### Can I keep my current phone number when activating? Yes. We accept phone numbers from all U.S. carriers, so it’s easy to transfer your number during the activation process. ### Should I cancel my existing service before transferring my number to Cox Mobile? No, your previous service needs to stay active until your number has successfully transferred to Cox Mobile. ### Where do I find my previous carrier’s information? It may be required to contact your old carrier for this, but [we can help you locate all of your previous account information](https://www.cox.com/residential/support/locating-your-previous-carrier-account-information.html) if you’re having trouble. ### Why does the activation portal say "Transfer Error" for my device? There was a problem during the activation. The [activation error message](https://www.cox.com/residential/support/activation-error-codes.html) in the portal may give detail on what to correct, or you can [message us](https://www.cox.com/residential/contactus.html) and we will help you complete the process. ### After I transfer my number, do I need to go back to my previous carrier to disconnect the line? No, when the transfer process to Cox Mobile completes, the line at your previous carrier will disconnect automatically. ### How do I check the status of my Cox Mobile order? You can [look up the status of your order here](https://www.cox.com/residential-shop/order-history.html). --- ## Looking for more ### [Cox Mobile](https://www.cox.com/residential/mobile.html) Exceptional coverage. Impressive value. There’s a reason why we’re the smart way to mobile. ### [Coverage map](https://www.cox.com/residential/mobile/network-coverage-map.html) We run on the network 100 million people already count on. ### [Visit the Cox Store](https://www.cox.com/residential/local/stores.html) Come in and chat with us about adding Cox Mobile to your current services. ### [Cox Mobile support](https://www.cox.com/residential/support/mobile.html) Get fast assistance by checking out helpful articles and content. ### [Device protection](https://www.cox.com/residential/mobile/protection.html) Get a little peace of mind with protection for your mobile device. ### [Shop mobile devices](https://www.cox.com/mobile-shop/devices) See which of the latest phones and tablets you can add to your mobile plan. --- **Cox Mobile** †5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested. Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to [Mobile Customer Service Agreement](https://www.cox.com/aboutus/policies/cox-mobile-service-agreement.html) (including mandatory arbitration provisions), [Cox Mobile Acceptable Use Policy](https://www.cox.com/aboutus/policies/cox-mobile-acceptable-use-policy.html) (including Cox’s right to terminate service for abuse of network), [Privacy Policy](https://www.cox.com/aboutus/policies/online-privacy-policy.html), [Paperless Terms and Conditions](https://www.cox.com/aboutus/policies/billing-and-payment-policies.html) and [EasyPay Terms and Conditions](https://www.cox.com/aboutus/policies/billing-and-payment-policies.html). Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change. No annual contract means no minimum term period requirement and no early termination fees. Services will be billed monthly until you cancel with 24 hours’ notice via chat, phone or retail store. Mobile services cannot be prorated and will be billed for the last complete billing cycle after cancellation. **Calls** include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge. **Text** includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply. **For Gig Unlimited**, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use. **For Pay As You Gig**, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage. Other restrictions apply.