# Switch to Cox Mobile & Bring Your Own Device ## Want to keep your smartphone or smartwatch? Smart move. With Cox Mobile, save money and skip the hassle by bringing your current device to your new plan. *Exclusively for Cox Internet customers.* [Check compatibility](https://www.cox.com/mobile-shop/check-device-compatibility.html) Order now: [877-405-2440](tel:8774052440) --- ## How to Bring Your Own Device Three easy steps are all it takes. ### Check Compatibility Cox Mobile supports both physical SIM (pSIM) as well as embedded SIM (eSIM) on select models. An eSIM is a digital version of a SIM card that makes activation quick and easy. You can [check compatibility here](https://www.cox.com/mobile-shop/check-device-compatibility.html). ### Get a New SIM Card After you’ve signed up for Cox Mobile, we’ll send a new SIM card for your phone. *Note: If you have a device that is supported by eSIM, you can activate your service without getting a new SIM card.* ### Enjoy Cox Mobile Once your SIM card is set up, your service will begin. You can download the app to manage your account and keep tabs on data usage. --- **Apple Watch is now on Cox Mobile.** Add your Apple Watch Series 6 or higher to Cox Mobile for just $15/month. Or shop the new Apple Watch Series 11. [Shop deals](https://www.cox.com/residential/mobile/deals.html#shopFeaturedSmartwatches) --- ## Cox App Download ### Control your account right from your smartphone Download the Cox App to view usage, check your bill and more. [Download on the App Store](https://apps.apple.com/us/app/cox-app/id415894489) | [Get it on Google Play](https://play.google.com/store/apps/details?id=com.cox.android.mobileconnect&hl=en_US) --- ## Why Cox Mobile More smart reasons to switch. - **Count on unbeatable 5G reliability** — Cox runs on [one of the largest nationwide networks](https://www.cox.com/residential/mobile/network-coverage-map.html). Plus, get access to [25M wifi hotspots](https://www.cox.com/residential/internet/learn/cox-hotspots.html) on your mobile device. - **Everyday pricing** — When you start with Cox Mobile, the price you get isn’t a promotional deal that goes away over time—it’s your everyday price. - **Find more ways to save** — Get instant savings when you bring your own device or switch plans to only pay for the data you need. Plus, you get a discount on your internet plan when adding Cox Mobile. --- Want to bring your device? [Check compatibility](https://www.cox.com/mobile-shop/check-device-compatibility.html) --- ## Looking for More - **[Cox Mobile](https://www.cox.com/residential/mobile.html)** — Exceptional coverage. Impressive value. There’s a reason why we’re the smart way to mobile. - **[Coverage map](https://www.cox.com/residential/mobile/network-coverage-map.html)** — We run on the network 100 million people already count on. - **[Visit the Cox Store](https://www.cox.com/residential/local/stores.html)** — Come in and chat with us about adding Cox Mobile to your current services. - **[Cox Mobile support](https://www.cox.com/residential/support/mobile.html)** — Get fast assistance by checking out helpful articles and content. - **[Device protection](https://www.cox.com/residential/mobile/protection.html)** — Get a little peace of mind with protection for your mobile device. --- ## Cox Mobile Bring Your Own Device FAQs Your questions answered. ### Understanding BYOD ### What does BYOD mean? BYOD stands for Bring Your Own Device. At Cox Mobile, you can keep the device you love when you switch. ### Can I use my old phone with Cox Mobile? If your current phone is unlocked and compatible with the Cox Mobile network, you can transfer your mobile service. Use the [compatibility checker](https://www.cox.com/mobile-shop/check-device-compatibility.html) to confirm. ### Can I keep my phone number when I bring my phone to Cox Mobile? Yes, you can keep your phone number when switching to Cox Mobile. We accept phone numbers from all carriers. Do not cancel service with your current carrier until you’ve successfully transferred your phone number to Cox Mobile. To transfer your phone number to Cox Mobile, you’ll need account information from your previous carrier, including your account number and a transfer PIN. ### What happens after I complete my BYOD order? A Cox Mobile SIM card will be sent to your house in order to activate your phone on the Cox Mobile network. Billing for your line(s) will begin when your SIM card is activated. ### Getting Started ### What’s a locked phone? A phone is considered locked when it is tied to the carrier it was purchased from, and may not be used at a different carrier. Phones may be unlocked once the phone has been fully paid for. Check with your current carrier if you’re unsure. ### What are some recommended tips before activating my phone with a Cox SIM card? - Please enter your Device IMEI to check if your phone is compatible or visit a Cox Mobile store. - Complete a back up – For iPhones use iCloud or iTunes to back up your device. - If using an Android device, please remove/delete the Google Account prior to activating the phone. Not doing so will require the Google account credentials of the previous user (where applicable). - Turn your phone off and then back on after you insert the Cox Mobile SIM Card. - Activate your device over a Wi-Fi network. ### How can I find account information from my previous carrier? Below are instructions to find account numbers and PINs from major carriers: **AT&T** ACCOUNT #: Find your account number on your AT&T bill or online account. ACCOUNT PIN: PIN is given by AT&T and usually pre-selected. CONTACT: [http://www.att.com/portout](http://www.att.com/portout) or [(800) 288-2020](tel:8002882020) **AT&T Prepaid / Go Phone** ACCOUNT #: To get your account number, call AT&T. ACCOUNT PIN: To get your four-digit PIN, call AT&T. CONTACT: [https://www.paygonline.com](https://www.paygonline.com/) or [(888) 898-7685](tel:8888987685) **Boost Mobile** ACCOUNT #: To get your nine-digit account number, call Boost Mobile. ACCOUNT PIN: Your four-digit PIN is the same PIN you use to log in. CONTACT: [http://www.boostmobile.com](http://www.boostmobile.com/) or [(888) 266-7848](tel:8882667848) **Consumer Cellular** ACCOUNT #: To get your nine-digit account number, call Consumer Cellular. ACCOUNT PIN: Your PIN is the last four digits of your Social Security number, unless you changed it. CONTACT: [https://www.consumercellular.com/](https://www.consumercellular.com/) or [(888) 345-5509](tel:8883455509) **Cricket** ACCOUNT #: You can find your account number by logging into your account or calling Cricket. ACCOUNT PIN: Your PIN is the four-digit Authorization ID that you set up when activating your online account and that you’re required to enter when making changes to your account. CONTACT: [http://www.cricketwireless.com](http://www.cricketwireless.com/) or [(800) 274-2538](tel:8002742538) **Metro PCS** ACCOUNT #: Your account number is the nine-digit number found on your online Metro PCS profile. ACCOUNT PIN: Your PIN is the same as the passcode you use when you call Metro PCS — usually your eight-digit birthday, unless you changed it. CONTACT: [https://www.metropcs.com](https://www.metropcs.com/) or [(888) 863-8768](tel:8888638768) **Sprint** ACCOUNT #: Find your nine-digit account number on your bill or online account. ACCOUNT PIN: Your six or 10-digit PIN is the same as your call-in passcode. CONTACT: [https://www.sprint.com](https://www.sprint.com/) or [(888) 211-4727](tel:8882114727) **Straight Talk** ACCOUNT #: Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOD SIM card. ACCOUNT PIN: Your PIN is typically the last four digits of your phone number or SIM ID. CONTACT: [https://www.straighttalk.com](https://www.straighttalk.com/) or [(877) 430-2355](tel:8774302355) **T-Mobile** ACCOUNT #: Find your nine-digit account number on your bill or online account. ACCOUNT PIN: Your PIN is the last four digits of your Social Security number, unless you changed it. CONTACT: [http://www.tmobile.com](http://www.tmobile.com/) or [(877) 453-1304](tel:8774531304) **TracFone** ACCOUNT #: Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOD SIM card. ACCOUNT PIN: Your PIN is typically the last four digits of your phone number or SIM ID. CONTACT: [http://www.tracfone.com/](http://www.tracfone.com/) or [(877) 430-2355](tel:8774302355) **US Cellular** ACCOUNT #: Find your account number by calling U.S. Cellular. ACCOUNT PIN: Your PIN is the same as your four-digit passcode. CONTACT: [http://www.uscellular.com](http://www.uscellular.com/) or [(888) 944-9400](tel:8889449400) **Verizon Wireless** ACCOUNT #: Your 14-digit account number can be found on your bill or online account, and it ends in 00001. NUMBER TRANSFER PIN: To generate your six-digit Number Transfer PIN, you can dial #PORT from your Verizon phone or visit the Verizon number transfer page for detailed PIN information. CONTACT: [http://www.verizonwireless.com](http://www.verizonwireless.com/) or [(800) 922-0204](tel:8009220204) **Xfinity Mobile** ACCOUNT #: Sign in to your Xfinity Mobile account and go to devices tab. Select the device associated with the phone number and select transfer your number, cancel this line. Select Learn More and then select an active line. SECURITY PIN: A text message with a Security Pin can be sent to any other phone number on Xfinity Mobile account and expires after 5 days. CONTACT: If you’re having trouble receiving your security PIN, contact [(888) 936-4968](tel:8889364968). **Spectrum** ACCOUNT #: Find your account number on your bill or online account. ACCOUNT PIN: You can find your security code on your bill or in the app. CONTACT: For Spectrum Mobile questions, call [(833) 224-6603](tel:8332246603). ### Compatibility ### Which phones are compatible with Cox Mobile? You can bring all versions of iPhone 11, 12, 13, 14, 15, SE 2nd Gen (2020), and SE 3rd Gen (2022) models as well as select Samsung, TCL, and Google Pixel devices. Enter your phone’s IMEI number into our [compatibility checker](https://www.cox.com/mobile-shop/check-device-compatibility.html) to see if your phone can work on the Cox Mobile network. ### What is an IMEI? IMEI stands for International Mobile Equipment Identity. Your device’s IMEI is a unique 15-digit number that identifies the device on a mobile network. It is the fastest, most accurate way for us to determine if your device is compatible with Cox’s network and whether it is locked to a different carrier’s network. ### How do I find my device’s IMEI number? For most devices, the IMEI number can be located by following the steps below. From your device’s home screen: - Select "Settings" - Select "General" - Select "About" - Scroll down to the IMEI, ESN or MEID number ### Why are some devices compatible and others aren’t? Not all phones are made to work on all networks. Carriers can use different network technology. When a phone is made for use on one carrier, it may not be compatible with the technology used on another. ### My phone is on your compatibility list, but it’s listed as ineligible. Why? Even if your device is compatible on our network, we need to make sure it is eligible to switch to our network. The most likely cause of ineligibility is because your phone is in locked status and will need to be unlocked before switching carriers. ### Does Cox Mobile support eSIM devices for BYOD? Cox Mobile currently supports the following eSIM devices: iPhone 14 & iPhone 15 series. Cox will eventually support additional eSIM devices. --- Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to [Mobile Customer Service Agreement](https://www.cox.com/aboutus/policies/cox-mobile-service-agreement.html) (including mandatory arbitration provisions), [Cox Mobile Acceptable Use Policy](https://www.cox.com/aboutus/policies/cox-mobile-acceptable-use-policy.html) (including Cox’s right to terminate service for abuse of network), [Privacy Policy](https://www.cox.com/aboutus/policies/online-privacy-policy.html), [Paperless Terms and Conditions](https://www.cox.com/aboutus/policies/billing-and-payment-policies.html) and [EasyPay Terms and Conditions](https://www.cox.com/aboutus/policies/billing-and-payment-policies.html). Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change. No annual contract means no minimum term period requirement and no early termination fees. Services will be billed monthly until you cancel with 24 hours’ notice via chat, phone or retail store. Mobile services cannot be prorated and will be billed for the last complete billing cycle after cancellation. **Calls** include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge. **Text** includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply. **For Gig Unlimited**, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use. **For Pay As You Gig**, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage. Other restrictions apply.