# Cox Complete Care ## It's our most advanced tech support yet Get around-the-clock help for all your tech support needs. **$10.00/mo** Already have Cox Complete Care? [Contact us](https://www.cox.com/residential/contactus.html) [Add Cox Complete Care](https://www.cox.com/residential-shop/shop.html?pc=addcompletecare&custtype=current) ### What's Included Cox Complete Care provides 24/7 expert tech support for: - Virus and malware removal - PC cleanup - Troubleshooting - Operating system updates - Software installation and configuration - Network setup, configuration, and security - Connecting devices to your home network - Content backup and retrieval - Smart home appliances - TVs and gaming systems - Smart home hubs - Other wifi-connected devices You're also protected from costly in-home service calls to repair wiring. --- ## Reach out to us anytime, anywhere Our experts are always there for you with a full-service approach to tech support. - **Remote assistance** - Whether you're at home or on the go, help is just a phone call away. - **We'll come to you** - Our techs will repair damaged wires, replace worn-out outlets and identify bad connections. - **Around-the-clock support** - Get the answers you need by calling us 24/7/365. --- ## Remote and in-home support ### You're completely covered Cox Complete Care offers full-service tech support to help you tackle any issues. ### Advanced Tech Support - Get answers over the phone 24/7 for your connected devices, including Homelife devices - Malware removal - Software installation and reconfiguration - General troubleshooting and technology education ### In-home tech visits - You're covered for the $75 service call charge ([some exceptions apply](https://www.cox.com/aboutus/policies/completecare-terms.html)) - We'll repair and replace fittings, splitters and wiring - Techs can identify bad connections, unauthorized outlets and jacks - We'll verify modems, routers and other Cox equipment - Coverage for Homelife service truck rolls --- ## Internet bundles with Cox Complete Care ### Enjoy a full Internet experience With days full of video calls, emails, remote learning, and unwinding at the end of the day with your favorite entertainment, our Internet Bundles have you covered. Get the speed you need, Cox Complete Care advanced tech support, and reliable, secure wifi coverage with Panoramic Wifi. Plus, you'll get extra monthly savings and 24-month price stability. [Shop Internet bundles](https://www.cox.com/residential/internet.html) --- ## Cox Complete Care FAQs ### What does Cox Complete Care include? Cox Complete Care provides expert support for: - Virus and malware removal - PC cleanup - Troubleshooting - Operating system updates - Software installation and configuration - Network setup, configuration, and security - Connecting devices to your home network - Content backup and retrieval - Smart home appliances - TVs and gaming systems - Smart home hubs - Other wifi-connected devices You're also protected from costly in-home service calls to repair wiring. ### If I have Cox Complete Care, which number should I call for support? You can [call our dedicated support line](https://www.cox.com/residential/contactus.html) for all your needs—available 24/7/365. ### Can Cox Complete Care techs help set up or troubleshoot my electronics? Yes. Our techs provide set up assistance, configuration and troubleshooting for a wide range of home electronics including TVs, gaming systems and connected devices such as Amazon Echo and Google Home. They can also help set up smart home hubs (including Homelife Hubs) and provide support for Homelife services and equipment. ### I may need a technician to make a home visit. Does Cox Complete Care cover the cost of service calls? Yes, with Cox Complete Care you don't have to pay the $75 trouble call service charge for Cox Video, Internet and Phone service, including Panoramic Wifi. [Some exceptions apply](https://www.cox.com/aboutus/policies/completecare-terms.html). ### Is there a minimum length of time that I have to keep Cox Complete Care? You may be subject to a one-time $75 usage fee if you cancel Cox Complete Care within the first 90 days of service AND you have had a chargeable service call or an advanced tech support session within those first 90 days of service. If you have not used Cox Complete Care and cancel within the first 90 days of service, there is no usage fee. --- ## Looking for more? - **[Shop internet plans](https://www.cox.com/residential/internet.html)** - Discover easy ways to get the fastest speeds from your Internet package. - **[Easy Connect](https://www.cox.com/residential/learn/easy-connect.html)** - Set up your services at your own convenience with Easy Connect installation. - **[Get fast support](https://www.cox.com/residential/support/home.html)** - Troubleshoot your services easily with helpful how-to videos and articles. --- Some exceptions apply. Taxes extra. Please refer to [Complete Care terms](https://www.cox.com/aboutus/policies/completecare-terms.html). *See [30-Day Money-Back Guarantee](https://www.cox.com/residential/completecare.html#30DayMoneyBackGuarantee) terms and conditions.*