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Internet

Laptop with wifi symbol in center icon in white

Learn about My WiFi

Monitor, manage and control wifi wherever

Globe wire icon in blue green gradient

Internet info tab

This first tab shows your internet status and other network intel, like your network name and password.

Globe wire icon with screwdriver on right in blue green gradient

Network settings tab

Update your wireless network name and password, manage network security and enable a guest network.

Internet modem icon with wifi symbol in upper right corner in blue green gradient

Device list tab

Take a peek at the devices on your network, their signal strength and which channel they’re on.

Eligibility for My Wifi

Accessing your wifi features

Internet users who have one of our Panoramic Wifi Gateway models or one of our approved modems are eligible for My Wifi benefits.

My Wifi tabs

Your wifi in more detail

Need network info? This is your place. Sign in to My Wifi to get a clear picture of what’s going on with your home and guest networks, be able to update network names or passwords, check in on modem and router details and more. There’s even a handy help link for troubleshooting.

 

NETWORK SETTINGS TAB

Make sure everything’s just the way you like it

Dive a little deeper into network settings with step-by-step instructions on how to control primary/guest networks and change your password.

 

Based on your wifi modem or device, you may be able to access, view and manage Network Settings for 2.4 GHz and 5 GHz Primary and Guest Networks from the Network Settings tab. Here, you can toggle a network on/off and view/change your network name or password.

For more info about 2.4 GHz and 5 GHz, refer to Ways to Improve Your In-Home Network.

 

Note: Not all wifi modems support both 2.4 GHz and 5 GHz bands. If you don’t have a dual-band wifi modem, you’ll only see the 2.4 GHz network information and options from this page.

Based on your device, you may be able to view Network Settings for 2.4 GHz and 5 GHz Primary and Guest Networks. Not all modems support both 2.4 GHz and 5 GHz bands. The steps outlined below are based on viewing or changing the SSID of the primary network; however, the same steps can be applied to view or change the SSID of the guest network.

To view the SSID (wireless network name)
From the Network Settings tab, the SSID is located in the Wireless Network Name (SSID) field.

To change the SSID (wireless network name):
IMPORTANT: Before changing the SSID, you have to reconnect all your devices to the network using this new SSID.

Complete the following steps:

  1. Click in to the Wireless Network Name (SSID) field and enter a new SSID
  2. Click Save

To view your password:

  1. Locate the Wireless Password field
  2. Click Show Password

The Wireless Password field displays the password and provides the option to Hide Password.

Note: The view password functionality may not be available for all wifi modems. If the functionality is not available, refer to Finding Your In-Home WiFi Network SSID or Password.

Based on your device, you may be able to view Network Settings for 2.4 GHz and 5 GHz Primary and Guest Networks. Not all modems support both 2.4 GHz and 5 GHz bands. The steps outlined below are based on viewing or changing the password of the primary network; however, the same steps can be applied to view or change the password of the guest network.

To change your password:
IMPORTANT: Before changing the network password, be aware that you must reconnect all of your current devices to the network using this new password.

  1. Click in to the Wireless Password field and enter a new password
  2. Click Save

 

Note: The view password functionality may not be available for all wifi modems. If the functionality is not available, refer to Finding Your In-Home WiFi Network SSID or Password.

Device list tab

Look out for your network

Head to the Device List tab to personalize your connected devices and view their signal strength.

 

Name/rename devices

Click the Edit Device Name link next to the device you want to name or rename. Enter the new name of the device and click Save.

View signal strength

Normal ranges for the wifi signal are shown in orange and green. If your wifi signal is red, your device may be experiencing wifi connectivity issues. You can hover over the wifi signal to see options for troubleshooting the issue.  

Advanced wifi settings

Show your wifi who’s boss

Need to fine-tune your network even more? Let’s take a look at the advanced settings.

 

To update your Wireless Security settings, complete the following:

  1. From the Network Settings page, click Show Advanced Settings
  2. Locate the network you want to update and click the Wireless Security dropdown menu 
  3. Select WPA2-PSK or applicable security setting (WPA2-PSK is the recommended setting for the best security available and is strongly recommended to achieve the fastest speeds possible)

You can choose to make your network discoverable, which will broadcast your network for others to see, or you can choose to hide your network by completing the following steps:

  1. From the Network Settings tab, click Show Advanced Settings
  2. To broadcast your network, click the Make This Network Discoverable check box, or to hide your network, uncheck the Make This Network Discoverable check box
  3. Click Save

If you’re experiencing issues with connectivity or slow speeds, sending a reboot signal to your modem can help resolve these issues.
 
To Reboot your modem, do this:

  1. From the Network Settings tab, click Show Advanced Settings
  2. Scroll down the page and locate Send Reboot Signal to Modem
  3. Click Reboot Modem (This make several minutes to complete)

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Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. 

All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. For data usage in excess of plan, 50 GB blocks of data will be automatically added for $10 each (max overage charge of $100 per month; $30 per month for ConnectAssist). Unused data does not roll over. See Speeds and Data Plans Information for more details on internet service and data plans. See cox.com/datausage for more details on data usage.

Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, packages, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.