Cox Internet-only service
Internet that’s got you covered
With days filled with video conferencing, work emails and remote learning, you need more from your Internet than ever before—and our internet-only service can help. Just choose the one that fits your needs, then add extra services to create the perfect plan for your whole family.
Made with your needs in mind
Earn monthly savings when you choose a bundle with Cox Complete Care or a bundle with Cox Complete Care and unlimited data.
Earn monthly savings when you choose a bundle with Cox Complete Care.
24-month price stability
With our term agreement, your bill won’t change for two full years when you choose a bundle with Cox Complete Care or a bundle with Cox Complete Care and unlimited data. If you’re not interested in a term agreement, you can switch to a month-to-month plan for an additional $10/month.
With our term agreement, your bill won’t change for two full years when you choose a bundle with Cox Complete Care. If you’re not interested in a term agreement, you can switch to a month-to-month plan for an additional $10/month.
Advanced network security
Panoramic Wifi app
Take control of your home network. The Panoramic Wifi app makes it easy for you to view your connected devices, change your network name and pause wifi for dinnertime or bedtime. (included with Panoramic Wifi)
Cox Internet-only FAQs
Your questions answered
Will I get a better price if I order over the phone?
No, you are guaranteed to get the same great deals whether you order online, over the phone or in a Cox store. Shop with confidence with our 30-day money-back guarantee.
How much internet speed do I need?
Whether you’re an occasional emailer or an all-night binge-watcher, we’re here to help you find the internet speed and package that’s just right for you. Refer to our internet speed guidelines to find the speed that’s right for you. Want to know how much speed you have now? Try our device speed test using your computer or mobile device.
If I pick the wrong speed, can I upgrade later?
Yes – we want you to have the speed that best fits your needs so you always have the option to change it later. You can do this online or you may contact our Cox Customer Care team by chat or by phone. We try our best to get you what you need as fast as possible so if you have a modem that is compatible with your requested speeds, we can upgrade your speeds in minutes to get you up and running in no time. Too much speed? No problem – you can choose to downgrade. If you’ve taken advantage of some special promotional offers, you may not be able to maintain discounted rates if you change your speed. Chat with us to learn about your options.
How fast is Cox Internet?
Why am I required to rent the Panoramic Wifi Gateway?
By offering the Panoramic Wifi Gateway as a rental, it gives us the capability to upgrade the software and firmware on these devices to improve them while protecting and managing devices connected to our network. This also ensures that as technology evolves, we are able to provide you with the newest and best devices in your home.
How is the Panoramic Wifi modem different from other modems Cox offers?
The Panoramic Wifi Gateway is the only Wifi Modem we offer for rental. This device combines a DOCSIS 3.1 (3.0 for Internet Starter, Internet Essential and Internet Preferred) cable modem with a powerful 2-port gigabit wired router, dual band 802.11 AC wireless router which also supports 802.11 A/G/N.
What is wifi?
Wifi and internet are 2 different things. Wifi is an alternative to cables connecting devices. Wifi gives you wireless access to the internet from anywhere in your home via a modem, which translates the signal from Cox. The router distributes your internet connection through your home so all of your devices can communicate with each other and the internet.
Can Cox Complete Care techs help set up or troubleshoot my electronics?
Yes. Our techs provide set up assistance, configuration and troubleshooting for a wide range of home electronics including TVs, gaming systems and connected devices such as Amazon Echo and Google Home. They can also help set up smart home hubs (including Homelife Hubs) but do not provide ongoing support for Homelife services and equipment.
I may need a technician to make a home visit. Does Cox Complete Care cover the cost of service calls?
Do I have a data plan and what happens if I go over it?
All of our Internet plans included unlimited data so you can surf, stream, share and game without limits or worrying about overages.
All of our residential internet plans include 1.25 terabytes (1,280 gigabytes) of data at no additional cost. If you go over, we’ll automatically add 50 gigabytes of data for $10 to your next bill. That's enough for about 15 hours of streaming HD video. If you use that 50 gigabytes, we automatically add another 50 gigabytes for $10 and so on until you reach our $100 limit of data overage charges or until your next usage cycle begins. If it’s you’re first month going over, no sweat. You'll find a one-time, courtesy credit for each $10 charge on your next bill.
Want to surf, stream without monthly limits? Check out our unlimited data plan.
How much data do I need now that I am working from home a lot?
Since data usage has increased as a result of many more people working from home and sheltering in place due to COVID-19, we have increased our data plan allowance by 25% to 1.25 TB (1,280 GB). For most people, this increase is more than enough to cover any extra usage. We encourage you to visit the data usage calculator to get a sense of how much data you’ll need.
What is changing about Cox pricing? What can I change after I sign up for Cox Services?
With our new flexible pricing options, you can buy only the services you want rather than signing up for multi-product bundles. You can build your own package by starting with our discounted Internet offers. You can always add TV, Phone, or Homelife Automation at our everyday prices (then-current regular (non-promotional) rates) and remove them without impacting the rates on your remaining services. If you want to change the tier of any of your services, like a different Internet speed or TV package, we will work with you find the service that meets your needs, but your rate and available discounts will be different since you are changing the level of services you are subscribed to. If you sign up for an Internet Bundle, removing either Panoramic Wifi or Cox Complete Care from your bundle will cause you to lose your bundle discount and promotional pricing. If you choose to sign up for a term agreement to get additional savings, ETFs apply for termination of your Internet service, but not if you cancel your TV, Phone, or Homelife Automation plans. If you’d rather not to make a commitment on your Internet plan, options are available without a term agreement for an additional small monthly fee. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs.
What is the FCC Emergency Broadband Benefit program?
The Emergency Broadband Benefit is an FCC program to help households struggling to pay for Internet service during the pandemic. Through this program, the Federal government will provide a discount of up to $50 per month towards Internet service for eligible households and up to $75 per month for households on Tribal lands. It is limited to one monthly service discount and one device per household.
Who is eligible for the Emergency Broadband Benefits program?
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