"# Cox Fiber: 100% Fiber-Optic Internet ## Cox Fiber is here Whether taking a trip to virtual reality or exploring everyday technology, Cox Fiber is here to deliver — at the speed of light. [Sign in](https://www.cox.com/content/dam/cox/okta/signin.html?onsuccess=https%3A%2F%2Fwww.cox.com%2Fwebapi%2Fcdncache%2Fcookieset%3Fresource%3Dhttps%3A%2F%2Fwww.cox.com%2Fresidential%2Finternet%2Ffiber.html) or enter your home address to see if you can **experience brilliant internet.** Check your business availability [here](https://www.cox.com/business/internet/fiber-internet.html). *Limited availability in Cox serviceable areas.* ## Cox Fiber Benefits ### The Cox Fiber experience. Simply brilliant. ### Why brilliant internet? Cox Fiber is brilliant because it transforms the way you stream, surf, work, play, and more. Your day is definitely getting brighter. - Enjoy exceptional fiber reliability - Upload as fast as you download - Get ultra-fast speeds on all your devices at once ### Brilliant reliability Cox fiber-to-the-home technology delivers an internet connection that works steadily and reliably as promised, delivering ultra-fast speeds. - Enjoy the peace of mind that your connection will work — period - That's why hospitals, fire stations, stadiums, schools, and homes count on us - Rely on ultra-fast speeds for everyone in the home, on all devices, all at once ### Brilliant speed Ultra fast. Super fast. Blazing fast. Whatever you call it, Cox Fiber speeds are built to handle the biggest needs — now and down the road as demands steadily increase. - Want more horsepower? Multi GIG speeds up to 2 GIG are available - Cox Internet delivers faster speeds than 5G home internet - Keeping you connected to what matters most ### Brilliant living and working There's something for everyone with Cox Fiber, including heavy uses like working from home, serious gaming, and content creation. Plus using 4k/8k for streaming and screen sharing. - Data-heavy meetings and presentations are a breeze - Gamers enjoy smooth multiplayer competition with no lag - Upload content to social platforms at the speed of light ## Switch Your Service ### Switching to Cox is easy So easy, you don't have to contact your current internet service provider to make the switch. 1. **Check availability** — Enter your address and find out if Cox Fiber is available at your home. 2. **Order your services** — Choose the [internet speed](https://www.cox.com/residential/internet.html) that suits your home and lifestyle. 3. **Get connected** — Self-install or schedule a technician appointment to get up and running. ## Multi Gig Speeds Are Here ### Speedy wifi for work and play Up to 2000 Mbps (2 Gig). Introducing Multi GIG speeds, now available. Enjoy speeds up to 2 GIG for video conferencing, gaming, 4K/8K streaming, virtual reality, and more. [Check availability](https://www.cox.com/residential/internet/fiber.html) | [See all internet plans](https://www.cox.com/residential/internet.html) ## The Total Solution: At Home, On the Go, In the Office ### Cox Internet + Cox Mobile Add Cox Mobile for connections on the go. Save more on your monthly bills when you bundle Cox Internet with Cox Mobile. Get fast, reliable home internet and unbeatable 5G on-the-go technology when you add Cox Mobile to your internet plan. ### Cox for Your Business Business solutions to fit any size company. Helping your business succeed is our goal. We're dedicated to offering expert guidance from service selection and installation to ongoing support and maintenance. We're here for you every step of the way. [Fiber for business](https://www.cox.com/business/internet/fiber-internet.html) ## The Cox Fiber Network Is Growing Fast We're excited to bring Cox Fiber to more and more homes. See if we've reached your area. [Check availability](https://www.cox.com/residential/internet/fiber.html) ## Frequently Asked Questions ### General ### What are the benefits of fiber internet? Fiber is the future — as an internet delivery mechanism, it provides fast, reliable speeds, and can scale to keep up with the increasing bandwidth demands of your cloud and connected devices (i.e., cloud-based gaming, 4k video streaming, video conferencing, live social media streaming, and more). Fiber-optic cables are made of strands of glass that are thinner than human hair transmitting your data as light (literally, traveling at the speed of light), enabling the fastest symmetrical upload/download speeds, meaning your upload speeds are equal to your download speeds. Traditional cable transmits data over metal cables and cannot currently support symmetrical upload/download speeds. Fiber-based networks are less likely to be impacted by a power outage than traditional internet transport networks and are less susceptible to signal interference. Fiber networks are less likely than traditional transport networks to be impacted by a power outage and are resistant to signal interference, resulting in less downtime. ### How fast is Cox Fiber internet? Cox Fiber internet can reach multi GIG speeds (where available), for both upload and download speeds. With this rate, you can simultaneously stream full 4K movies, share large files, play multiplayer games online, livestream video and join video conference calls seamlessly. ### Do Cox Fiber Internet plans cost more than other high-speed internet plans? No, you get the same great price whether your connection is driven by our hybrid fiber-coax network or 100% fiber optic network. ### How do I get fiber internet? Cox Internet delivers fiber-powered internet everywhere we serve. That means fiber runs all the way to the node, or central hub, outside of your neighborhood. From there, your home may be connected by a coax cable or, in select areas, we offer Cox Fiber which delivers a 100% fiber optic connection directly to the home. Regardless of your home's connection type, our network is capable of delivering up to 1 GIG download speeds everywhere we serve, and even multi GIG speeds in select areas. Enter your address above to find out if Cox Fiber is available in your neighborhood. ### Will I need new internet equipment? You will have a new device installed at your home called an Optical Network Terminal (ONT). Cox provides this device free of charge and it stays with your home when/if you move. It is typically a small white plastic device that is placed in an inconspicuous spot central to your home, or in a media panel, if available. The ONT functions as your fiber modem, which is required to bring the internet signal from our fiber network to your home. You will still need a router or gateway to deliver the internet signal throughout your home via wifi, or to connect multiple devices simultaneously. For wifi connectivity, the technician will connect your router to the ONT via an ethernet cable, which they will provide. If you have an existing, compatible router or a gateway (modem + router combined unit), the technician can connect it for you to get your wifi up and running. Please note that your wifi router or gateway may need to be moved closer to the ONT device. If you do not have an existing device for providing in-home wifi, you can rent a Cox Panoramic Wifi gateway. ### Installation ### What work might need to be done outside my home before my installation appointment? There are two possible ways to deliver fiber lines to your home — either buried underground or overhead via existing aerial lines in your neighborhood. In some regions (usually in the West), installation appointments may be scheduled 14 days out. During that 14-day window, Cox technicians will be in your neighborhood assessing if any additional work is required to bring fiber to your home. If that work is required, they will leave information for you to review and include a contact number if you have any questions. In other areas (usually in Central and East regions), the installation will be done at your home first with the likelihood the cable will remain laid across your yard until a technician can come back to bury the cable at a later date. Your technician will be able to advise you of the approximate amount of time it will take to finish the work based on local municipality regulations. When burying fiber lines underground, a narrow trench will be made in your yard to drive the cable approximately 12 inches underground. Any disturbances to your grounds or landscaping will be restored to the same, or better, condition after the work is complete. ### What can I expect during my installation appointment? On the day of your installation, the Cox technician will call you to let you know they're on the way. Upon arrival, your technician will review the services to be installed and do a walk-through of your home with you to make the best recommendation on where to place your new fiber modem, known as an Optical Network Terminal (ONT). This device is attached to your home and will remain with the home when/if you move. The technician may ask for a certain area to be cleared so they can more easily install the equipment. Next, your technician will spend some time outside installing necessary equipment to bring fiber inside the home. This may include running wire from outside equipment to equipment inside the home through a small hole, and/or running wire through your walls. The technician will likely need to drill a hole into the side of the house to run the wires through; however, the hole will be sealed completely, and the area cleaned up. After installing and connecting the ONT to the fiber line, the technician will link a router or gateway to distribute the internet signal throughout your home. They will configure the wireless network with a secure password and test the connection to ensure all your devices receive uninterrupted internet service. Once the connection is up and running, your technician will do a final walkthrough to clean up any dust or debris that may have occurred when installing the ONT, as well as make sure all your questions are answered. ### How long will the installation take? The timeframe for installation may vary as it can be impacted by several factors, but please plan to be home for 3-4 hours. In some instances, we may need to come back another day to complete the installation, which could include burying the fiber cable in your yard. Rest assured, our goal is to complete all the work in one visit, and to have you up and running on your Fiber-based internet connection as quickly as possible. ### Why do I need to be home during the installation? An adult over the age of 18 will need to be home during the installation. The technician will need to enter your home to determine the best location for the equipment they are installing (fiber modem — a small white box known as an ""ONT""), possibly relocate your internal wifi router to ensure the best in-home coverage, and at the end of the installation, make sure your service and wifi are working properly. ### How can I reschedule my installation appointment? You will receive a phone call the day prior to your installation appointment as well as the day of your appointment. You will have the option to reschedule your appointment at that time if you are unable to be home for the duration of the visit. --- ## Legal Disclosures **A note about pricing** Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply; see [www.cox.com/pricing](http://www.cox.com/pricing) for current regular rates. Pricing, packages, and policies are subject to change. Other restrictions may apply. ""No annual contract"" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. Services will be billed monthly until you cancel with 24 hours notice via chat, phone or retail store. **30-day money-back guarantee** See 30-Day Money-Back Guarantee terms and conditions. **About fiber internet service** ONT device and compatible router required for service. For current download/upload speeds for all Cox Internet tiers, visit the [Speeds and Data Plans](https://www.cox.com/aboutus/policies/speeds-and-data-plans.html) page. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds may vary based on type of equipment used, environmental and structural conditions in your home, number of users and other factors. Maximum available speeds may vary depending on service area. For more information on Cox Internet, see [Cox Internet Service Disclosures](https://www.cox.com/aboutus/policies/internet-service-disclosures.html). **Existing customer pricing** Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer's existing account features, such as pricing, bundles, term agreements, or service address. Applicable monthly service charges, installation, additional equipment, taxes, trip charges and other fees may apply. Rate subject to increase if any prerequisite service is downgraded or canceled. All prices and packages are subject to change. Subject to credit approval. Other restrictions may apply. **About data** All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block. Unused data does not roll over. For more details on data plans and data usage, see [cox.com/dataspeedplans](https://www.cox.com/aboutus/policies/speeds-and-data-plans.html) and [cox.com/datausage](https://www.cox.com/residential/internet/learn/data-usage.html)."