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In order to participate in the Affordable Connectivity Program, you must allow ID.me to share your information with Cox. Please try again.

Error: We need your date of birth in our database before you can attempt to requalify for the Affordable Connectivity Program. Please call Cox Customer Care at 1 (800) 234-3993 to add your date of birth to your Cox Account before completing the requalification process online.

ACP Important Program Changes

Affordable Connectivity Program

Requalify to keep your monthly discount

ACP is no longer accepting new enrollments

You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 1/29/24.

You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 12/31/23.

At Cox, we believe affordable internet should be within reach. We offer affordable internet options for households who are on a tight budget looking for reliable internet. As of Feb 8, 2024 the ACP Program is no longer accepting new enrollments. Enter your address below to see how you can save on internet.

At Cox, we believe affordable internet should be within reach. We offer affordable internet options for households who are on a tight budget looking for reliable internet. As of Feb 8, 2024 the ACP Program is no longer accepting new enrollments.

Enter your address now to see if you’re pre-qualified for our low-cost internet options.

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Your new address matched multiple addresses.

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Your new address matched over 200 possible addresses.

Rather than have you select from a large list, we recommend that you update the address and provide an apartment number.  We're sorry for any inconvenience.

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What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households with discounts for internet service and equipment costs.

Eligible households enrolled in ACP receive up to $30 (or $75 on Tribal lands) off their monthly internet service and equipment, and be subject to the rules and requirements of the ACP program.

As of February 8, 2024 no new enrollments will be accepted in the Affordable Connectivity Program.

Mobile as low as $15/mo.

The provider with America’s Fastest download speeds at home also connects you to the mobile network with unbeatable 5G reliability on the go. Once you activate your low-cost internet plan, you can add mobile for just $15/GB.ø

Cox Internet has America’s fastest download speeds*

Experience fast, reliable speeds on our fiber-powered network that delivers GIG download speeds everywhere we serve.

Affordable Connectivity Program FAQs

Cox Communications is looking to help administer the federal government’s Affordable Connectivity Program (ACP) and deliver financial relief to our customers.

According to the FCC, April is expected to be the last month of the ACP subsidy. Congress needs to allocate additional funding for this program, which currently has over 23 million households participating. Cox is actively advocating to Congress for continued support.

 

Cox remains committed to providing customers with affordable internet and connectivity options even if ACP ends. We will continue to offer a wide range of Internet speeds and prices, including our low-cost affordability tiers Connect2Compete and ConnectAssist. We also have great offers on Cox Mobile that when combined with Cox Internet can lead to significant savings on customers' overall telecommunications services.

 

If you are currently enrolled in ACP through Cox, we will notify you of any program changes and will work with you to find the right solutions for your household.

  • Unless Congress takes action soon funds for your ACP monthly benefit—the government program that has been providing a discount towards your internet service—will run out after your April ACP discount.
  • Right now, no action is needed from you. But without additional funding, you should expect that your bill will increase by the amount of your ACP discount starting in May. We understand this is difficult news but we will do everything we can to support and keep you informed along the way.

We hope so! Members of Congress have introduced a bipartisan bill that would provide more funding to extend the ACP program. We, along with many other providers, support this bill.

If you choose to transfer your ACP benefit to another provider, you won't be able to transfer your ACP benefit back to Cox after February 7, 2024.

As of February 8, 2024 ACP will no longer accept new enrollments. Households who have applied, been approved, and are receiving the monthly internet discount before February 8, 2024 will continue to receive their ACP benefit until there aren’t enough ACP funds to fully cover everyone’s discounts, as long as the household remains enrolled in the program.

We remain committed to providing customers with affordable internet and connectivity options even if ACP ends. We’ll continue to offer a wide range of Internet speeds and prices, including our low-cost affordability tiers Connect2Compete and ConnectAssist. Learn more about our low-cost options here. You may also be able to save money on your overall household telecommunications services by signing up for Cox Mobile with plans starting at just $15/mo! Find out more here.

In November 2021, Congress passed the infrastructure bill where $14.2 billion was set aside to help low-income consumers connect to high-speed Internet and pay their monthly bills. Eligible households with active internet service with Cox will receive up to $30 off their monthly bill based on their current internet service, or up to $75 if you live in a tribal area. Eligible households can also receive $100 subsidy toward a laptop or desktop computer.

Once you have been approved for and enrolled in the Affordable Connectivity Program, you will receive an email with timing for when you’ll see the broadband benefit hit your next bill. However, any additional charges are the responsibility of the account holder and are due by the due date listed on the bill each month.


Each time you receive the benefit, we’ll send a confirmation email letting you know the credit has been applied to your account. 

 

If you are having difficulty enrolling in ACP with Cox or have questions or concerns about the ACP discounts reflected on your bill, you can receive online support with Oliver 24/7 or call Cox Residential Customer Care at 800-234-3993. 

 

If after contacting Cox, we are unable to resolve your concerns, you may file an Affordable Connectivity Program-related complaint with the Federal Communications Commission at 888-225-5322 or by reaching their Consumer Complaint Center at www.fcc.gov

ACP provides discounts off the amounts customers are charged for internet service, up $30 or $75 for those on Tribal Lands, so any discounts that you receive must be taken into account before the discount is calculated. Additionally, if you’re a bundled customer with us, don’t forget that you receive a bundled discount which is partially applied to your internet service before the ACP discount.

Through Cox’s partnership with PCs for People, eligible households can receive a one-time discount of $100 towards laptops or desktop computers (while supplies last). We do not offer tablets.

 

When inventory is available, Cox will email you details about how to receive your one-time $100 discount towards a computer through our partnership with PCs for People. Due to extremely high demand and limited inventory, it may take several weeks before you receive access to purchase a connected device. 

Note: If you have purchased a discounted connected device through another service provider while enrolled in EBB or ACP, you will not be eligible to purchase a connected device with Cox.

PCs for People is a 501(c)(3) nonprofit organization committed to promoting digital equity & inclusion. Through electronic reuse, PCs for People provides the opportunity for all low-income individuals and nonprofits to benefit from the lifechanging impact of computers and mobile internet. 

You must receive a personalized email directly from Cox to access the PCs for People website for connected devices. Next, be sure that you are entering the email address you used to sign up for ACP. Finally, if you have purchased a connected device through another provider, you cannot purchase a connected device through Cox.

Due to extremely high demand and limited inventory, ACP-approved devices have been selling out quickly. We thank you for your patience and encourage you to check the website frequently. PCs for People adds inventory to their store daily.

If you have other questions about the program, we'd be happy to help. Please contact us for more information.

The Affordable Connectivity Program is an FCC program (the “Program”) to help eligible households pay for internet service. The FCC has announced that April 2024 will be the last month of full Program discounts. No new Program enrollments will be processed after February 7, 2024, 11:59 PM EST and all required documentation must be received prior to that time. Program benefit is non-transferrable; one per household. For eligible households, Program provides a monthly discount of up to $30 (up to $75 for households on Tribal lands) towards the amount charged for residential broadband internet service, after any other discounts are applied (most discounts applied via monthly credit within 1 billing cycle and last discount will be applied to the bill for April). Program and discount are subject to change. Eligible households can also receive a one-time discount of up to $100 to purchase a select laptop or desktop computer through our partner PCs for People (while supplies last) if they contribute $10-$50 to the device’s purchase price and have not already received the discount from another provider. A household is eligible for Program if: (1) it qualifies for the FCC Lifeline program; (2) at least one member of the household has applied for and been approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision; (3) it received a Federal Pell Grant during the current award year; (4) it receives benefits through the special supplemental nutritional program for women, infants, and children (WIC); (5) household income is at or below 200% of the Federal Poverty Guidelines; or (6) is enrolled in Cox Connect2Compete. Eligible households may receive Program benefit from any participating provider and may transfer the benefit to another provider at any time, however, you will be unable to transfer your benefit back to Cox after February 7, 2024 11:59 EST. Program discounts may be applied to any generally available internet tier. You remain responsible for monthly payment to Cox. After Program discounts end in April 2024, you transfer your benefit to another provider, or you are de-enrolled from the Program, Cox’s regular terms and rates apply. See cox.com for current regular rates. Cox Internet service is subject to the Cox Residential Customer Service Agreement (or Straight Up Internet Customer Service Agreement), Acceptable Use Policy, and other policies. Internet service discounted through this program may be cancelled at any time without an early termination fee. All application and eligibility decisions are made by the FCC. For more details and to qualify/enroll visit: cox.com/acp.

Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.

Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.

No annual contract means no minimum term period requirement and no early termination fees.

1For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.

5G capable devices required to access the 5G network. Coverage not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., Q1 2023. Results may vary. Not an endorsement. Wifi not tested.