# Affordable Internet ## Stay Connected for as Low as $9.95 At Cox, we believe affordable internet should be within reach. We offer low-cost internet plans for those on a tight budget looking for fast and reliable internet. Get up to $200 prepaid Mastercard when you verify GovX eligibility. [Learn more](https://www.cox.com/residential/military.html) **See if you pre-qualify:** Enter your street address, apt/unit, and zip code to check availability. ## Affordable Internet Plans Feature: - **Unlimited data included** - **Free equipment** - **Free EasyConnect install** - **Access to 4M Cox hotspots** --- Need faster speeds? Do more with 2 GIG, served by our fiber-based network. [Shop all internet plans](https://www.cox.com/residential/internet.html) --- ## Cox Internet + Cox Mobile **Gig Unlimited starting as low as $30/mo with 4+ lines** Running on the network with unbeatable 5G reliability. [Get Gig Unlimited](https://www.cox.com/residential/mobile/cell-phone-plans.html) --- #Digital Inclusion ## We're Committed to Accessible Internet for Everyone For over a decade, we've been working to expand internet access for students, families and our communities. - **10+ Years** - Cox was the first to launch a low-cost program for families with children in K-12, launching Connect2Compete in 2012. - **5M+** - Cox has empowered 5M+ people by providing affordable internet access and digital literacy resources. - **40,000+** - Cox employees have volunteered 40K+ hours, demonstrating a strong culture of community engagement. - **$400M** - Cox committed $400M+ to expand broadband connectivity to 100K+ homes in underserved communities across the U.S. --- ## Affordable Internet FAQs ### General ### What is wifi? Wifi and internet are two different things. Wifi is an alternative to cables connecting devices. Wifi gives you wireless access to the internet from anywhere in your home via a modem, which translates the signal from Cox. The wifi router distributes your internet connection through your home so all your devices can communicate with each other and the internet. ### What if I need to cancel my services? "No annual contract" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. Services will be billed monthly until you cancel with 24 hours' notice via chat, phone or retail store. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere. ### What is the difference between upload and download speed? Two things matter as it relates to the speed of your internet connection: the download speed and the upload speed. Download is the speed at which your computer receives data from the internet. In general, when you browse a webpage, you pass a very small amount of data to the web called a request and the web page and all of the assets are downloaded to your computer. Upload is the speed at which your computer sends data to the internet (or cloud). This is mostly relevant when you are uploading pictures or videos from your computer to someplace on the internet. Generally, upload speeds are slower than download speeds as more customers have the need for downloading information from the internet, like loading web pages, streaming videos, etc. Download and upload speeds are both measured in megabits per second (Mbps). Check out our speed test for an accurate assessment of your current internet connection. ### What is StraightUp Prepaid Internet? Pay for internet service before you use it with StraightUp Internet. Prepaid internet is similar to prepaid calling cards or cell phones. Pay in advance for 1 month at a time for a $50 flat fee, modem and taxes included, and get 1.25 TB of data each month. Visit our [StraightUp Internet](https://www.cox.com/residential/special-offers/straightup-prepaid-internet.html) page for more information. ### Do I need to purchase my own modem or will Cox provide it? With Connect2Compete, ConnectAssist, or StraightUp Internet one wifi modem rental is included with the monthly package charge (may include refurbished wireless gateway). For Connect2Compete and ConnectAssist equipment must be returned on service cancellation. Additional equipment is extra, but if you would like to use your own device or upgrade to a Panoramic Wifi modem, you'll need to place your order online, then [contact us](https://www.cox.com/residential/contactus.html). ### Can I call for additional help? To get more detail on Cox services you may be interested in, or to sign up, you can call to speak to an agent. [Contact us](https://www.cox.com/residential/contactus.html) for more information. ### Does Cox participate in the Federal Lifeline Program? Cox participates in Lifeline for telephone in California, Louisiana and Oklahoma. Cox participates in Lifeline for phone and broadband in select rural areas. Visit [cox.com/lifeline](https://www.cox.com/residential/phone/lifeline.html) to learn more. ### Eligibility ### Am I eligible for Connect2Compete service? Available to residential customers in Cox service areas who meet eligibility criteria. Connect2Compete provides low-cost home Internet service for families with K-12 children who participate in an eligible government assistance program (the National School Lunch Program, SNAP, TANF, Low Income Home Energy Assistance Program (LIHEAP), Women, Infants and Children Program (WIC), Head Start; those who receive Tenant-Based Vouchers, Project-Based Vouchers or Section 8 Project-Based Rental Assistance (PBRA); and/or who live in Public Housing). Program, including eligibility criteria, package details, and pricing may change over time. Monthly package price includes Connect2Compete Internet service (speeds up to 100 Mbps download/5 Mbps upload) and one Wifi modem rental (new or refurbished wireless gateway). Equipment must be returned on service cancellation. Pricing, packages, and policies are subject to change. Price excludes professional installation, additional equipment, applicable taxes, and other fees, which are subject to change. Includes Cox Hotspot access (see [www.cox.com/hotspots](https://www.cox.com/residential/internet/learn/cox-hotspots.html)). Customers who are no longer eligible will be required to choose a different package to continue service. Other restrictions may apply. Connect2Compete is not a school program and is not endorsed or required by your school. Your school is not responsible for Connect2Compete accounts. No school funds were used for this notice. ### Am I eligible for ConnectAssist Service? You are eligible for the service if you participate in one of the following government subsidy programs: SNAP, TANF, Head Start, WIC, Low Income Home Energy Assistance Program (LIHEAP), certain Public Housing, Pell Grant, Veterans Pension, certain Tribal Programs, Supplemental Security Income (SSI), and certain state Medicaid programs (see cox.com for list of currently eligible states). You will need to provide proof of eligibility. The ConnectAssist program, including eligibility criteria, package details, and pricing may change over time. Customers may become ineligible if eligibility criteria change or customers are unable to verify, on an annually recurring basis, eligibility based on the current list of eligible programs. ### What is a Broadband Facts Label? Broadband Facts Label or Broadband Consumer Labels are an easy way for you to understand what's provided in various internet service plans. Structured like a nutrition label, the Broadband Facts Label (BBFL), includes clear, easy-to-understand information about your services, internet speeds, and other information. While the Broadband Facts Label is an FCC requirement, it also aligns with Cox's commitment to being transparent about our pricing. We hope the label helps you better understand your internet services and pricing. See [Internet Service Disclosures](https://www.cox.com/aboutus/policies/internet-service-disclosures.html) and [Understanding the Broadband Facts Label](https://www.cox.com/residential/support/understanding-the-broadband-facts-label.html) for more information. ### Plans ### What is StraightUp Prepaid Internet? Pay for internet service before you use it with StraightUp Internet. Prepaid internet is similar to prepaid calling cards or cell phones. Pay in advance for 1 month at a time for a $50 flat fee, modem and taxes included, and get 1.25 TB of data each month. Visit our [StraightUp Internet](https://www.cox.com/residential/special-offers/straightup-prepaid-internet.html) page for more information. ### Does StraightUp Internet include prepaid wifi? Yes, your StraightUp Internet service includes a dual-band wifi modem, so you can get reliable wifi around your home. ### How do I add another month of service with StraightUp Internet? It's easy with our pay-as-you-go internet service. Log into My Account on Cox.com to add another month. ### Can I automatically renew my StraightUp Internet each month? Yes! Log into My Account on Cox.com and signup for EasyPay. ### Is Connect2Compete service part of a school program? Connect2Compete is a program to provide home Internet service for families. It is not a school program and is not endorsed or required by your school. Your school is not responsible for Connect2Compete accounts. No school funds were used for this notice. ### Can I call for additional help? To get more detail on Cox services you may be interested in, or to sign up, you can call to speak to an agent. Contact us for more information. ### Application Examples ### What documents need to be uploaded for the ConnectAssist application? ConnectAssist is available to households currently participating in one of the following programs: SNAP, WIC, certain Public Housing, Pell Grant, Veterans Pension, Certain Tribal Programs, Supplemental Security Income (SSI). [View ConnectAssist document examples](https://webcdn.cox.com/content/dam/cox/residential/documents/ca-doc-examples-updated24.pdf) â These examples are a guide for the information required to approve your application(s). Most benefits are state dependent and not all documents will look the same as the examples shared. ### What documents need to be uploaded for the Connect2Compete application? Connect2Compete is available to households with at least one Kâ12 student who currently participate in one of the following programs: National School Lunch, SNAP, TANF, Head Start, WIC, Low Income Home Energy Assistance Program (LIHEAP), Public Housing. [View Connect2Compete K-12 document examples](https://webcdn.cox.com/content/dam/cox/residential/documents/c2c-k-12-doc-examples-2024.pdf) [View Connect2Compete Govt document examples](https://webcdn.cox.com/content/dam/cox/residential/documents/c2c-govt-assistance-doc-examples-2024.pdf) â These examples are a guide for the information required to approve your application(s). Most benefits are state dependent and not all documents will look the same as the examples shared. --- ## The Fine Print **A note about pricing** Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply; see [www.cox.com/pricing](http://www.cox.com/pricing) for current regular rates. Pricing, packages, and policies are subject to change. Other restrictions may apply. "No annual contract" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. Services will be billed monthly until you cancel with 24 hours notice via chat, phone or retail store. **About internet service** A Cox approved modem, compatible with the tier of service you subscribe to, is required for internet service; for more details see: [Cox Certified Cable Modems](https://www.cox.com/residential/support/cox-certified-cable-modems.html). Internet delivered wirelessly. For current download/upload speeds for all Cox Internet tiers, visit the [Speeds and Data Plans](https://www.cox.com/aboutus/policies/speeds-and-data-plans.html) page. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds may vary based on type of equipment used, environmental and structural conditions in and around your home, number of users and other factors. Maximum available speeds may vary depending on service area. For more information on Cox Internet, see [Cox Internet Service Disclosures](https://www.cox.com/aboutus/policies/internet-service-disclosures.html). **About data** All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block. Unused data does not roll over. For more details on data plans and data usage, see [cox.com/dataspeedplans](https://www.cox.com/aboutus/policies/speeds-and-data-plans.html) and [cox.com/datausage](https://www.cox.com/residential/internet/learn/data-usage.html). **About making changes to your plan** Additional services can be added at then-current regular rates. Rates and discounts subject to change when adjusting or removing services or equipment. **About StraightUp Internet** Not available in all areas. Speeds up to 100 Mbps download / 5 Mbps upload. Uninterrupted or error-free service, or speed of service, not guaranteed. Actual speeds vary. Access via wifi may result in reduced Internet speeds due to type of equipment, environmental or structural conditions in your home, number of users and other factors. Learn more at [www.cox.com/internetdisclosures](https://www.cox.com/aboutus/policies/internet-service-disclosures.html). Price includes taxes. Initial monthly service fee includes one-time equipment Starter Kit (new or refurbished wifi modem, co-axial and ethernet cable, and instructions); subject to limited 90-day warranty; additional equipment extra. Service/Starter Kit non-refundable; not eligible for Cox 30-Day Money-Back Guarantee. Pricing and policies subject to change. Services subject to [Cox StraightUp Internet Customer Agreement](https://www.cox.com/aboutus/policies/straightup-internet-customer-agreement.html) (including arbitration provisions), and [other policies](https://www.cox.com/aboutus/policies.html). Other restrictions may apply. **About Connect2Compete** Available to residential customers in Cox service areas who meet eligibility criteria. Connect2Compete provides low-cost home Internet service for families with K-12 children who participate in an eligible government assistance program (the National School Lunch Program, SNAP, TANF, Low Income Home Energy Assistance Program (LIHEAP), Women, Infants and Children Program (WIC), Head Start; those who receive Tenant-Based Vouchers, Project-Based Vouchers or Section 8 Project-Based Rental Assistance (PBRA); and/or who live in Public Housing). Program, including eligibility criteria, package details, and pricing may change over time. Visit [Cox.com/C2C](https://www.cox.com/residential/internet/connect2compete.html) for more information. Monthly package price includes Connect2Compete Internet service (speeds up to 100 Mbps download/5 Mbps upload) and one Wifi modem rental (new or refurbished wireless gateway). Equipment must be returned on service cancellation. Pricing, packages, and policies are subject to change. Price excludes professional installation, additional equipment, applicable taxes, and other fees, which are subject to change. Includes [Cox Wifi Hotspot](https://www.cox.com/residential/internet/learn/cox-hotspots.html) access (see [www.cox.com/hotspots](https://www.cox.com/residential/internet/learn/cox-hotspots.html)). Customers who are no longer eligible will be required to choose a different package to continue service. Other restrictions may apply. Connect2Compete is not a school program and is not endorsed or required by your school. Your school is not responsible for Connect2Compete accounts. No school funds were used for this notice. **About ConnectAssist** Available to residential customers in Cox service areas who meet eligibility criteria. ConnectAssist provides affordable home Internet service for customers who have household income less than 200% of Federal Poverty Guidelines or participate in an eligible government assistance program (SNAP, Head Start, Women, Infants and Children Program (WIC), certain Public Housing programs, Pell Grant, Veterans Pension, certain Tribal Programs, Supplemental Security Income (SSI)) and certain state Medicaid programs. Program, including eligibility criteria, package details, and pricing may change over time. Customers may become ineligible if eligibility criteria change or customers are unable to verify, on an annually recurring basis, eligibility based on the current list of eligible programs. See [cox.com/connectassist](https://www.cox.com/residential/internet/low-cost-internet-plans.html) for more information. Monthly package price includes Internet service (speeds up to 100 Mbps download/5 Mbps upload) and a free wifi modem rental (new or refurbished). ConnectAssist Internet only (no wifi modem) or upgrade to Panoramic Wifi also available. Rented equipment must be returned on service cancellation. Pricing, packages, and policies are subject to change. Price excludes professional installation, additional equipment, applicable taxes, and other fees, which are subject to change. Includes [Cox Hotspot](https://www.cox.com/residential/internet/learn/cox-hotspots.html) access ([www.cox.com/hotspots](https://www.cox.com/residential/internet/learn/cox-hotspots.html)). Customers who are no longer eligible will be required to choose a different package to continue service. Other restrictions may apply. All services and plans subject to [Cox Residential Customer Service Agreement](https://www.cox.com/aboutus/policies/customer-service-agreement.html) (including arbitration provisions), and [other policies](https://www.cox.com/aboutus/policies.html). See [Annual Notice Information](https://www.cox.com/aboutus/policies/annual-privacy-notice.html) for related information and your privacy rights as a Cox customer.