30-day money-back guarantee available on new service activations (not including service transfers) and is limited to refund of (i) Video: standard installation charge, first regular monthly programming charge, and first month’s Cox video equipment rental, and excludes charges for non-standard installation, sports packages, pay-per-view and On DEMAND programming, and other video-related charges; (ii) Internet: standard installation charge, first month’s service fee, and equipment charge if purchased or rented from Cox, and excludes other Cox Internet-related fees; and (iii) Phone: first month’s recurring service fee for the subscribed Phone plan on one line, and excludes installation, out-of-plan long distance and toll, and all other phone-related charges. Service for which refund is requested must be disconnected, and request for refund must be made, within 30 days of service activation. StraightUp Internet excluded. Other restrictions may apply.

Contour
Contour is available to residential customers with Cox Contour TV Starter or higher TV service. Digital receiver/remote and Cox approved modem required. The Contour TV Package includes the Contour guide with personal show recommendations, access to over a dozen additional HD channels, and optional Record 6 DVR service, which allows you to record 6 shows at once and watch all your recorded shows on any TV in the house. Record 6 DVR service fees are in addition to Contour service and Record 6 DVR receiver charges. Receivers to view programming in additional rooms are extra. Storage claim based on 1,000 hours of SD programming; capacity varies with mix of HD and SD recordings.

Contour App
The Contour app is available to customers with any Cox TV service. The app is compatible with iPad 2 or newer (iPad 1 is compatible with the Cox TV Connect app, also found in the App store). Personal show recommendations based on TV viewing and the Watch On TV app feature requires the Contour TV package. iPad is a trademark of Apple Inc., registered in the U.S. and other countries.

Contour TV
Equipment rental is a separate charge unless indicated as included as part of a video package. Cox TV Starter at a minimum and a Cox digital receiver or a Cox-provided CableCARD together with a certified compatible CableCARD retail device required to receive Contour TV. See CableCARD FAQs for details. CableCARD is a registered trademark of Cable Television Laboratories, Inc. (CableLabs®) and is used with permission. Installation, Cox equipment charges, taxes, franchise fees and other surcharges are additional. Other restrictions may apply.

DVR
Available to residential Cox Contour TV customers. Cox DVR receiver and remote rental required. Monthly DVR service fee applies for each DVR receiver. OnDEMAND and MusicChoice channels cannot be recorded. Available DVR recording space varies. Number of digital outlets per household may be limited. Installation, taxes, fees and surcharges are additional. Other restrictions may apply.

On Demand
On DEMAND programming varies by market and is not available in all areas. Subscription to channel required to receive corresponding On Demand programming. A Cox digital receiver or a Cox-provided CableCARD together with a certified compatible Tru2Way CableCARD retail device required. See CableCARD FAQs for details. CableCARD is a registered trademark of Cable Television Laboratories, Inc. (CableLabs®) and is used with permission. Some On DEMAND programming, including subscription video On DEMAND, is additional. HD charge may apply for HD movies On DEMAND. Number of On DEMAND and HD choices may vary. On DEMAND and Music Choice channels cannot be recorded.

Hispanic and International
Channels and Packages shown are not available in all Cox service areas. Equipment rental is a separate charge unless indicated as included as part of a video package. A Cox digital receiver or a Cox-provided CableCARD together with a certified compatible CableCARD retail device required for Contour TV packages. Equipment not required to tune local digital or HD broadcast channels with clear QAM HDTV sets. An HDTV set and an HD receiver or CableCARD™ rental with compatible CableCARD retail device required in order to access other HD programming. See CableCARD FAQs for details. CableCARD is a registered trademark of Cable Television Laboratories, Inc. (CableLabs®) and is used with permission. Installation, Cox equipment charges, taxes, franchise fees and other surcharges are additional. Other restrictions may apply.

Sports Packages
Blackout restrictions apply to sports programming. Sports package subscriptions automatically continue from year to year at a special renewal rate, unless the auto-renewal option is not accepted at the time of purchase, or the package is cancelled before the start of the next season. NFL RedZone and other NFL-related trademarks are trademarks of the National Football League.  NHL, the NHL Shield, Stanley Cup and Center Ice name and logo are registered trademarks and the Game Lives Where You Do and the NHL Network logo are trademarks of the National Hockey League. NHL and NHL team marks are the property of the NHL and its teams. ©2019 NHL. The NBA and individual team identifications are the exclusive intellectual property of the NBA Properties, Inc. and the respective NBA member teams. ©2018 NBA Properties, Inc. Major League Baseball trademarks and copyrights are used with permission of the applicable MLB entities. Visit MLB.com MLS is a registered trademark of Major League Soccer. ©MLS 2016. ESPN is a registered trademark of ESPN, Inc.  NBA League Pass, NHL Center Ice and MLB Extra Innings may not be available in all areas. Programming subject to change. © 2019 iN DEMAND L.L.C. All Rights Reserved. iN DEMAND is a service mark of iN DEMAND L.L.C. All Rights Reserved. HD not available in all areas.