Cox Homelife packages
Let's update your services together
There's only one step to update your services - chat with us. A dedicated team member will help add services or update your plan to create a new package that has everything you need. Be sure to have your Cox PIN and SSN on hand so we can verify your account.
Live chat available: Monday - Friday, 9 am - 9 pm ET and Saturday - Sunday, 11am - 8 pm ET
Additional Homelife smart devices
Give your smart home a boost
Make your day-to-day easier by adding equipment like smart plugs, locks, motion sensors and more. Plus, you’ll have the option to add extra services to your package.
Homelife features & benefits
See everything Homelife has to offer
Tap into a host of ways to monitor and stay connected to your household—from wherever you might be.
Build your smart home around your needs
From pets to packages and more, you’ll be able to customize your set-up to know exactly what’s happening in and around your home.
Never miss a second
With Continuous Video Recording, Homelife can capture and replay every moment on up to four cameras. Plus, you can connect up to six cameras total and monitor exactly what you need—indoors and outdoors.
A stronger connection across your home
Smart home equipment
Homelife smart home equipment
Cox Homelife video doorbell
See who's at the door
The Homelife Video Doorbell lets you keep an eye on your home, even if you’re not there. Speak and listen to visitors at the front door through the Panoramic Wifi app. 24-hour continuous video recording and motion-based clips are easily accessible, all from the palm of your hand.
Cox Homelife FAQs
Your questions answered
How do you control Cox Homelife features?
Our Homelife smart home service is controlled through the Cox Panoramic Wifi app, which is necessary to view the HD camera and manage settings. You can download the Panoramic Wifi app free from your Apple or Google Play app store.
The Cox Homelife app makes it easy to control all your Homelife Security devices and service whether you’re at home or away. You can set your alarm system, view camera feeds and control all your connected devices from virtually anywhere. You can download the Homelife app free from your Apple or Google Play app store.
Homelife Security customers can also use their Homelife touchscreen control panel to set their alarm system, communicate with emergency response teams, view video feeds, and monitor and control their connected devices.
What are the monitoring options of Cox Homelife?
The Cox Homelife smart home service is self-monitored. Cox Homelife smart home is not professionally-monitored, but gives customers the opportunity to keep an eye on their home.
Cox Homelife Security offers 24/7 professionally monitored security from award-winning UL-listed CSAA Five Diamond certified monitoring center. Cox Homelife Automation is not a monitored home security system and includes home automation services only; Cox Homelife Security is required for professional monitoring services for intrusion, smoke/fire and related system components.
What kind of smart home devices are available with Cox Homelife?
Our Homelife smart home service works with our HD cameras, which must be purchased separately. We’ve also partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices here.
Cox Homelife Security offers a variety of smart devices that can be connected to your Homelife Security system including HD cameras, Smart Door Locks, Smart LED Light Bulbs, Smart Plugs and more. All Homelife Security devices can be easily and conveniently controlled from the Homelife app, no matter where you are.
Please note: Cox Homelife Security and Cox Homelife Automation equipment is not compatible with our new Homelife smart home service.
How do the Cox Homelife camera features work and do they record video?
Cox Homelife cameras allow you to monitor your home anytime, from almost anywhere. Our Homelife cameras can be used indoors or outdoors and provide motion alerts. The cameras can also be viewed on your TV using the Voice Remote with your Contour TV or Contour Stream Player service. Up to 6 cameras can be purchased for our Homelife services .
Continuous Video Recording (CVR) lets you record motion detection 24 hours a day and check recorded video footage from up to 10 days ago. CVR is included with Homelife smart home service, and available for an additional charge with Homelife Security. CVR can be enabled on up to 4 cameras total.
Does the HD camera have two-way audio?
Yes, you can talk and listen through the HD camera with our Cox Homelife smart home service. The Homelife Security camera does not have two-way audio.
Can I give Homelife Security app access to everyone in the home?
Yes, the Homelife app can be used by anyone in the home who has been given your Homelife username and password. There is no limit to the number of mobile devices or tablets you can use to monitor and control your Homelife Security system.
Does Cox Homelife service require professional installation?
EasyConnect self-installation is available and recommended for our new Cox Homelife smart home system. We'll guide you through the installation in the Panoramic Wifi app. Professional installation is also available if needed, for an additional charge.
Professional installation is required for Homelife Security, our professionally monitored security service.
What are the benefits of having my Homelife Security system professionally installed?
Every Homelife Security customer has their system professionally installed by one of our trusted, expert technicians. Timely, respectful of your home, and offering world-class workmanship, Homelife technicians are there to ensure your installation experience is quick and easy. Your technician will also provide a complete walkthrough of your Homelife Security system so that you know exactly what you’re getting, how your Homelife Security system works, and how you can use Homelife to make your home safer, smarter and more efficient.
How does professional installation work? What can I expect?
Homelife Security services require professional installation. During checkout, you’ll be able to select an available date and time for our tech to install your equipment. If the only available dates are further out, don’t worry, we’ll contact you later if anything sooner becomes available. Our standard Homelife Security installation fee is $100.00.
What will be the final amount on my monthly Homelife bill?
Your bill will reflect four kinds of charges: the base price, any additional monthly services you’ve chosen, equipment charges and local taxes/fees.
Is a term agreement required for Homelife Service?
A 24-month service agreement is only required on our professionally monitored Homelife Security service in order to receive a starter kit at no cost.
Am I eligible for Cox Homelife services?
Homelife is available to residential customers in select Cox services areas. To use Homelife, you’ll also need a high-speed Internet connection which isn’t included with your Homelife plan.
Do I need to subscribe to Cox Panoramic Wifi to have Cox Homelife?
Panoramic Wifi is required for our Homelife smart home service, however, it is not required for Homelife Security.
What if I need additional equipment?
Homelife smart home service does not include equipment. You must purchase cameras from Cox to use the service. We’ve also partnered with select brands so you can also control popular smart home devices you may already own. View our full list of devices here.
We offer additional Homelife Security devices for purchase, including smart plugs, thermostats, sensors and more. You can purchase up to six cameras for either of our Homelife services.
Please note: equipment is not compatible between our Homelife and Homelife Security packages
We want to help you to get the equipment that you need so we offer the option to pay in full for your equipment during checkout or to divide the charges into four easy payments. If you ever need to add equipment later, just reach out to us and we’ll help.
Please note: the four payment plan available to customers with qualifying credit.
What if I want to cancel my Homelife services early?
For Homelife smart home service, you may cancel services at any time with no penalty.
If you cancel your Homelife Security services during your term agreement, in some cases, you’ll be charged an early termination fee (ETF). The ETF is determined by how many remaining months there are on your term agreement. However, if you move during your term agreement period and Cox services are not available at your new address, you won’t be required to pay an ETF.
If I picked the wrong package, can I change my service?
Yes. We want you to have the services that fit your needs, so you always have the option to change your package. This can easily be done online, or by contacting our Cox Customer Care team. We’ll do our best to get you what you need as fast as possible.
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A note about pricing
Offers expire 03/27/23 and are available to residential customers in Cox service areas. Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply. Pricing, packages, and policies are subject to change. Other restrictions may apply. "No annual contract" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere.
Cox Homelife smart home service plan is not a monitored home security system and includes home automation services only; Cox Homelife Security service plan required for professional monitoring services for intrusion, smoke/fire and related system components.
About Homelife Security equipment
Homelife Security Equipment Starter Kit (2 window/door sensors, 1 motion sensor, and 1 HD camera) and Touchscreen equipment rental included with 2-year term agreement and qualifying credit. Early termination fees apply with 2-year term agreement. Touchscreen remains property of Cox and must be returned to Cox upon terminations of service to avoid additional charges. Standard install fee ($100.00) applies for most installations, rate may vary for nonstandard installs. Local ordinances may require an alarm user permit or external lock box. Las Vegas customers will incur an additional monthly verified response fee (currently $4.00/mo.). Advertised rate includes monthly recurring service charges but excludes installation, additional equipment, taxes, trip charges and other fees. Subject to credit approval. A high-speed Internet connection is required. Homelife Security services subject to Homelife Security Service Agreement.
About Homelife smart home features
Cox Homelife smart home service plan requires Panoramic Wifi and compatible equipment purchase. Includes continuous video recording on up to four cameras. Homelife Automation and Homelife Security equipment not compatible. Includes EasyConnect self-install: https://www.cox.com/residential/learn/easy-connect.html; additional fee may apply for technician visit after failed self-installation. Advertised rate includes monthly recurring service charges but excludes professional installation, equipment, taxes, trip charges and other fees. May be subject to credit approval.
About Homelife Security features
Certain advertised features may require Homelife Security service plan and additional equipment purchase.
Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC – Alarm Lic. #18141-0 & ROC Lic. #310876; Arkansas, LLC – Lic. #E 2014 0026 & #CMPY.0002278; California, LLC – Alarm Lic. #7196 & Contractor’s Lic. #992992; Connecticut, LLC – N/A; Florida, LLC – Lic. #EF20001232; Georgia, LLC – License: Bryan David Melancon #LVU406595; Idaho, LLC – Lic. #024933; Iowa, LLC – Lic. #C121646 & #AC268; Louisiana, LLC – Lic. #F 2006; Nebraska, LLC – Lic. #26512; Nevada, LLC dba Cox Homelife – Lic. #78331; Ohio, LLC – Lic. #53-18-1671; Oklahoma, LLC – Lic. #2002; Rhode Island, LLC – Lic. #9314; Kansas, LLC – Topeka Lic. #109 & Wichita Lic. #2015-36492; Virginia, LLC – DCJS Lic. #11-7776 & DPOR Lic. # 2705164725