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Based on Cox's analysis of Ookla® Speedtest Intelligence® data, Q3 2022 in Cox serviceable areas. Faster: based on median download speeds. Speed reliability: based on frequency at which minimum of 25 Mbps download/3 Mbps upload speeds are delivered.
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No matter what your internet needs, we have an internet speed that will keep all your devices connected.
Speeds from 100 Mbps to 1 Gbps (1,000 Mbps)
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Cox Internet FAQs - Your questions answered
Will I get a better price if I order over the phone?
No, you are guaranteed to get the same great deals whether you order online, over the phone or in a Cox retail store. Shop with confidence with our 30-day money-back guarantee*.
Does Cox provide DSL or Cable Internet?
Cox provides cable internet service on a fiber-based network where digital data is transmitted over existing fiber-optic and coaxial cable lines to provide a high-speed internet connection. With DSL, your performance is based on how far away you are from a central location. Additionally, cable internet can offer higher internet speeds as the cable wires provide a greater bandwidth than DSL.
How fast is Cox Internet?
Cox's broadband network can deliver speeds that are even faster than 5G providers'. Cox Internet download speeds go up to 1 Gbps (1,000 Mbps). Choose a plan that fits your needs, or check out our fastest internet plan, Gigablast gigabit Internet.
What is 5G, and how is Cox Internet different?
5G stands for “fifth generation,” the most recent version of cellular/mobile technology. Although 5G is a mobile/cellular technology, it can also be used to deliver internet service to a residence. 5G home internet uses nearby cellular towers to send a signal to the modem/router in your home. The speed and reliability of that signal can be severely degraded by several factors, from how far it needs to travel to reach your home to objects that might stand in the way – think trees, buildings and even windows. In comparison, Cox’s reliable, fiber-based broadband network can deliver internet speeds that are even faster than 5G providers.1
Note: 5G is different than 5 Gpbs (5 gigabits per second, which is an Internet speed) and 5 GHz (a setting you might see on your wifi router).
1Based on Cox Gigablast download speeds of up to 1 Gbps compared to average download speeds delivered over a 5G connection. Individual results may vary.
What is a term agreement?
As with most services you sign up for, you are making a commitment. This commitment is known as a term agreement, which is an agreement between us and you that provides you certain price savings for internet by sticking with us for a certain period of time. If, for any reason, you are not satisfied with your service within the first 30 days of your agreement, we offer a hassle-free 30-day money-back guarantee. This means, if you cancel within your first 30 days, there will be no early termination fee (ETF). To do this, please call our Cox Customer Care team at the number located on your bill. After your first 30 days have passed, you will be charged ETFs if you cancel your Internet service before the agreement is over. There are no ETFs for cancelling TV, Phone, or Homelife Automation. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs. If you are not interested in a term agreement, we do offer month-to-month Internet plans for an additional small monthly fee. In the event you want to change services or equipment covered by a term agreement you can do so without incurring ETFs, but such changes will affect your rates and discounts. We want you to be completely satisfied with our services so please contact our Cox Customer Care team by chat or phone if you have any questions or want to make any changes to your account.
If I pick the wrong speed, can I change it later?
Yes – we want you to have the speed that best fits your needs so you always have the option to change it later. You can do this online or you may contact our Cox Customer Care team by chat or by phone. We try our best to get you what you need as fast as possible so if you have a modem that is compatible with your requested speeds, we can upgrade your speeds in minutes to get you up and running in no time. Too much speed? No problem – you can choose to downgrade. If you’ve taken advantage of some special promotional offers, you may not be able to maintain discounted rates if you change your speed. Chat with us to learn about your options.
What is the difference between upload and download speed?
Two things matter as it relates to the speed of your internet connection: the download speed and the upload speed. Download is the speed at which your computer receives data from the internet. In general, when you request a webpage, you pass a very small amount of data to the web called a request and the web page and all of the assets are downloaded to your computer. Upload is the speed at which your computer sends data to the internet (or cloud). This is mostly relevant when you are uploading pictures or videos from your computer to someplace on the internet. Generally, upload speeds are slower than download speeds as more customers have the need for downloading information from the internet, like loading web pages, streaming videos, etc. Download and upload speeds are both measured in megabits per second (Mbps). Check out our speed test for an accurate assessment of your current internet connection.
What is the cheapest Cox Internet Plan?
Cox offers many competitively-priced internet plans. View our most affordable plans and pricing here. Select customers may be eligible for StraightUp Internet, a prepaid plan where you pay month-to-month. And, for qualified customers, we offer Connect2Compete and Connect Assist, low-cost plans for families with and without children. Plus, find out if you qualify for internet as low as $0/mo after credit from the FCC’s Emergency Broadband Benefit government program.
Which TV plan is considered "basic cable"?
If you want to watch all your basic cable channels on your television, Contour TV Preferred is the cable package for you. Contour TV Preferred starts with a great channel lineup including local broadcast channels, ESPN, Disney, Discovery, History, A&E, TNT, HGTV & more, plus gives you the flexibility to pick and choose any additional channel packs you may want to add to your cable service the future. It's the best of both worlds -- get your basic cable channels, with room to grow.
How is Cox TV different from streaming services?
Cox TV gives you full access to live network television, premium channels and On Demand entertainment for one monthly price. Contour TV boxes also support streaming services like Netflix, Prime Video, Peacock, Disney+, Paramount+ and discovery+.
What features come with the Contour TV experience?
With an innovative on-screen guide, smart search, voice remote control, access to popular subscription and free apps, and much more, Contour is a TV service to experience – not just watch. Find your favorite shows and channels quickly by speaking into your remote control. Plus, use your voice remote to easily pull up your Panoramic Wifi password to share with guests and control your Homelife devices like dimming the lights for movie night. Learn more by exploring the Cox Contour experience.
What if I cancel my TV service early?
Of course, we’d hate to see you go, but do understand things change. We offer a 30-day money-back guarantee and the flexibility to change or cancel your TV service without being charged an early termination fee. Want to keep your easy access to popular subscription and free streaming apps? Switch to a streaming only plan by removing your live TV channels and keeping your same Contour box.
Why choose Cox?
Gig speed delivered on a fiber-based network
24/7 technical support, online or over the phone
Shop with confidence with our 30-day money-back guarantee+
A note about pricing
Offers expire 03/27/23 and are available to residential customers in Cox service areas. Prices exclude taxes, surcharges, usage-based charges, certain equipment, and other fees or charges, which are subject to change. If your package includes internet, promotional period runs from first installation of Internet service, even if you change speeds. After promotional periods, regular rates apply. Pricing, packages, and policies are subject to change. Other restrictions may apply. "No annual contract" means no minimum term period requirement and no early termination fees. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Not all services available everywhere.
**About making changes to your plan
Additional services can be added at then-current regular rates. Rates and discounts subject to change when adjusting or removing services or equipment.
Channel Counts do not include Standard Definition duplicates and include 50 channels of Music Choice.
About internet service
Use of a Cox-approved DOCSIS 3.0 or higher cable modem is required for internet service. (Gigablast and Ultimate service require 3.1). WiFi equipment meeting the 802.11ac standard is required for optimal wireless Ultimate and Gigablast performance. Internet delivered through Cox’s hybrid fiber-coax network. For current download/upload speeds for all Cox Internet tiers, visit the Speeds and Data Plans page. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds may vary based on type of equipment used, environmental and structural conditions in your home, number of users and other factors. Maximum available speeds may vary depending on service area. For more information on Cox Internet, see Cox Internet Service Disclosures.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. In your area, we don’t currently charge fees for exceeding data plans.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.
About Advanced Security
Requires Technicolor CGM4141 or Arris TG1682 Panoramic Wifi Gateway; Panoramic Wifi customers with other models may click here to upgrade device at no additional cost.