In On Demand, browse poster art to find a show or movie with menus organized to help you discover new content based on what you’ve watched. Use filters and sorts to narrow choices, or use the Voice Remote to find a show or title simply by speaking it. Most options available in SD or HD.
Press the Contour button on your remote control. Use the Right Arrow or Left Arrow button to navigate to On Demand, and press the OK button on the remote.
Use the Right Arrow or Left Arrow button to browse through the On Demand options at the top of the screen (Featured, Movies, TV, Kids, Networks, etc.).
Highlight an option and press the OK button on the remote.
To select a single program, such as a movie, highlight the program and press the OK button on the remote. To select a program that is part of a series, navigate to the desired episode and press OK.
Highlight the Watch option and press OK.
If the program is available in both High Definition and Standard Definition, you will be prompted to choose the version you wish to view. Use the Up Arrow or Down Arrow button on the remote to choose your preferred version and press OK.
Your program will begin playing. You can use the Pause/Play and Rewind buttons to stop, restart or rewind the program. For some programs, you can also use the Fast Forward button to advance through the program. Or use the Page Up button to advance in 10-minute increments.
When you are finished watching, press the Exit button to exit the program and return to live TV.
You can easily access the program again using the Last button (if the program is among the last nine options viewed on your TV) or by accessing the Saved menu, choosing “For You” and accessing the Recently Viewed category. If you have not viewed the entire program, the program can be resumed at the point where you left off.
When you buy a movie or TV show, it will be available to view in the purchases menu on your TV. You must subscribe to the Contour 2 TV service to view purchased content from your TV.
Press the Contour Menu button on the remote then select Saved on the Contour 2 menu.
Select Purchases and then select the movie or TV show you would like to play.
You can access your purchased content anytime, anywhere (inside or outside of your home) on watchtv.cox.com or on the Contour App.
Do my New Contour parental controls also work on my New Contour purchases?
Yes. On New Contour receivers, you can set up a parental control PIN to limit access based on TV show and movie ratings or block the ability to purchase altogether.Learn more about Parental Controls. You can also set parental controls on the Cox TV website and Contour App.
If you have Cox TV online parental controls set, titles that are above your parental control setting will not play from your purchases menu on the Cox TV website or in the Contour App. For example, if you set the ratings to PG-13, then R titles will not be able to play from your purchases menu on the website or in the mobile app. To allow these blocked titles to play, you will need to change your Cox online parental controls settings. After you have modified your parental controls settings, you will need to Sign Out of the Cox TV website and then Sign In to enable the new settings.
If I am currently a New Contour video customer and move, but keep New Contour TV service at my new address, can I continue to access my purchases?
Yes, you will be able to continue to access your purchases online and through the Contour App. However, you may not be able to access your purchases on your Contour receiver.
If I disconnect from Contour TV, but remain a Cox Internet or Voice customer, can I continue to access my purchases? Can I continue to make additional purchases?
Yes, Cox customers who have Internet or Voice service can continue to access purchased titles at watchtv.cox.com and through the Contour App.
What happens to my purchases if I disconnect all Cox services?
Viewing purchased titles on your TV requires a subscription to New Contour TV service. If you disconnect all of your Cox services, you can continue to watch purchased titles on watchtv.cox.com or on your mobile devices with the Contour App.
You will need your primary Cox ID and password to access your purchases online or on your mobile device even after disconnecting service. It is also important to provide Cox with a valid contact email address prior to disconnection as this may be used for recovery of your Cox ID and password. If you have forgotten your Primary Cox ID, you can learn your primary ID and password here by entering your contact email address and your secret answer or your Cox Account number and ZIP code.
I have disconnected from Cox service and have forgotten my Cox primary user ID. How do I retrieve it so that I can continue to access my purchased titles?
If you have forgotten your Primary Cox ID, you can learn your primary ID and password here by entering the contact email address on file with Cox.
I have disconnected from Cox service and have forgotten my Cox primary ID password. How do I reset it so that I can continue to access my purchased titles?
If you have forgotten your password, you can reset your password here by entering your Primary Cox ID and following the steps provided.
I have disconnected from Cox service. Whom do I contact for help with online or mobile technical issues or playback issues?
For any technical issues related to accessing your purchased content online or via the Contour App, please contact us at 866-867-7644 or your preferred contact method.
Where can I find TV shows and movies to purchase?
Browse through the library of titles and then purchase TV or movies from your TV through the Cox On Demand menu.
How do I differentiate a movie that is available for purchase from a movie that is available for rent?
Through the Cox On Demand menu on your TV, titles that are available for purchase will have the word “BUY” within the title viewing options.
Why are some TV shows and movies only available for purchase and not available for rental?
Titles are often available for purchase before they are available for rental or on DVD. Availability of titles for purchase or for rental on Cox On Demand is subject to agreements with our programming partners.
How do I block someone in my household from making purchases?
To prevent people in your household from making purchases through your TV, you can use the existing Purchase PIN feature on your Contour receiver.
Can I return my Cox purchased TV show or movie?
TV shows and movies are not returnable after purchase, nor can you receive a refund or credit. If you are having difficulty accessing, watching or downloading your content, please contact us at 866-867-7644.
How do I watch what I’ve purchased with Cox On Demand?
When you buy a TV show or movie from your new Contour receiver, you may be able to view your purchased titles in multiple ways:
How do I get the Contour App?
The Contour App is available in the iTunes App Store and through Google Play.
Will the TV shows and movies I purchase on my TV be available on my computer and mobile devices?
Yes. The titles you purchase on your TV will be available on the Cox TV website (watchtv.cox.com) and the Contour App. Please be patient, it may take up to 30 minutes for TV purchases to appear online or on your mobile device via the Contour App. Some transactions can take up to 24 hours to appear on different platforms.
Can I transfer my downloaded content to another device?No. Downloaded content on either your computer or your mobile device will not be transferrable to another device.
Why am I seeing a message that I need to connect to the Internet in order to watch the content I have previously downloaded on my device?
Being able to watch downloaded Purchased Content on a device requires that device to periodically connect to the Internet. If you do not periodically connect a device to the Internet and open the Contour App, you may temporarily lose the ability to playback downloaded Purchased Content on that device until you reconnect it to the Internet and open the Contour App.
What equipment do I need?
The following information below describes the Compatible Devices required to access On Demand Purchased Content.
TV: Cox On Demand customers using New Contour receivers. For HD playback, a New Contour HD receiver connected to an HD TV is required.
Can I stream or download HD content on any device?
No. Not all devices support HD streaming and downloading. For HD streaming, you will need an HDCP-compliant device. If you have purchased HD titles, they may be streamed or downloaded in SD on devices that are not HDCP-compliant.
How long does it take for a movie I purchased on my TV to appear in the Cox TV website and in the Contour App?
It may take up to 30 minutes for a title to appear across your devices where you did not make the purchase, but most purchases should appear much quicker.
Why is a movie I purchased on my TV not appearing on watchtv.cox.com or the Contour App?
It is possible that your devices have not had the chance to sync, and you may have to wait a few minutes for your purchases to appear on all your other devices.
If you are able to see your purchase but it will not play, check your parental control settings to ensure you don’t have parental control settings turned on that may be preventing that particular title from streaming.
Why can’t I access my Cox On Demand rentals on multiple devices?
Currently, only purchased titles are supported on multiple compatible devices. Rentals are not yet supported.
How many streams and downloads of Cox purchased content can I access?
You, and all other user accounts associated with your Cox TV service, can collectively stream up to three (3) pieces of Purchased Content at any given time.
Can I unregister my computer or mobile device?
Yes, in the settings section of both the Contour App there is the option to unregister your device. This will remove all downloaded titles from that device and allow you to connect a new device to your account.
What happens if my computer or mobile device is lost or stolen?
You can login to the Contour App from another mobile device, choose Settings and then select the Manage Devices. Any device on your account that has downloaded Purchased Content will appear with a red return button next to the device.
How am I billed for the movies and TV shows that I purchase from Cox?
Purchases made through the Cox On Demand menu on your TV will show up on your Cox bill under the TV Section of your bill under “Usage Charges.”
Who do I contact for help with online or mobile technical issues or playback issues?
For any technical issues related to your New Contour receiver, online or mobile applications, please contact us at 866-867-7644.
Who do I contact for help with a billing question related to a purchase made on my TV through Cox On Demand?
For any issues related to purchases made from your New Contour receiver, contact us at 866-867-7644 or your preferred contact method.
Who do I contact for help with TV technical or playback issues related to purchased titles?
For any technical issues related to the New Contour receiver, contact us at 866-867-7644 or your preferred contact method.