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Cox TV (mini box): Overview

Cox TV is powered by a mini box which lets you enjoy a 100% digital picture on all your TVs along with a multitude of other features, like closed captioning.

Mini Box, Massive Features

Cox provides an all-digital TV service that offers crystal clear picture and sounds. This means that every TV in your house needs a receiver to enjoy Cox TV service. The mini box is small, easy to use and less expensive than a standard receiver, which makes it a good option for secondary rooms.

Features of the mini box include:

Contour App

Watch your favorite channels of live TV, plus access thousands of hours of On Demand content—on your tablet, smartphone or computer at or away from home. Now you can make any screen a TV screen and any room a TV room!

Download the Cox Contour mobile app:

Note: You will sign in with your My Account User ID and Password. Learn More
Image: Cox Connect App

FAQs

Q: Do I need to set my TV to a specific channel to use the Cox mini box?

A: If you used a coax cable to connect your TV to your mini box, you will need to set your TV to a specific channel to receive a signal from the mini box. Your TV will need to be set to channel 3 or 4 depending on the area you live in. As a rule, set your TV to channel 3 first and be sure to set the switch on the back of your mini box to channel 3 to match the channel set on your TV. If you do not see video or the program guide, turn your TV to channel 4 instead and change the switch on the back of your mini box to channel 4.

Note: You must use your existing TV remote to turn your TV to channel 3 or 4. Using the mini box remote will only turn the channel on your mini box.

Q: How do I receive an HD picture with my mini box?

A: If you have an HDTV set and are connected to the mini box via an HDMI cable, you will automatically be tuned to the HD signal of a chosen network, if one is available. On televisions connected to a mini box, there is no need to tune to HD channels in the 1000s or 2000s.

Q: Can I watch premium channels (HBO®, SHOWTIME®, STARZ®, and Cinemax®), On Demand, and Pay Per View programming?

A: You won’t have access to premium channels (HBO®, SHOWTIME®, STARZ®, and Cinemax®), On Demand, and Pay Per View programming. Check out Contour 2 for such programming and other advanced features, like the voice remote, customizable on-screen guide, predictive search, and more.

Q: My remote isn’t working with my mini box.

A: Make sure that you are pointing your remote directly at the mini box, not the TV screen. Try pressing the arrow up/down button to see if your mini box changes channels. If this does not work, check to see if the red light on the POWER button displays when you push any of the remote control buttons. If the red light does not display, the batteries for your remote may need to be changed. If you have an IR Extender connected to your mini box, check to be sure that you are pointing your remote directly toward the IR Extender. This will ensure that you get the most direct signal and best performance from the IR Extender.

NOTE: Be sure to always use the remote that came with your mini box. Universal remotes purchased from a third party or included with one of your other Cox receivers may not be compatible with the mini box. If you are not able to place your mini box where you can easily point your remote to control it, please visit a Cox Solutions Store to pick-up an IR Extender.

Q: Why do I get the message “No Signal” (or “Source Not Found” or “Weak Signal”)?

A: The mini box can be connected using a Coax or RF cable or an HDMI cable. If you are using an HDMI cable to connect your mini box to your TV, this message may indicate that the TV is not tuned to the proper input or source. If you have programmed the mini box remote to work with your TV, press INPUT on the mini box remote to change the input selection.

NOTE: While it is preferred that you use the remote that came with your mini box, you can also use your TV remote to check your TV settings for the correct input: Press the INPUT button (may be labeled TV/VIDEO, SOURCE or Antenna) on the TV or the remote control that came with the TV. Select the option for TV on the menu displayed on the screen. It may be labeled Cable TV, CATV, CAB, Input 1, Video 1, Antenna 1, AV1, HDMI, DVI or another name (check your TV user manual). Usually, the label describes the type of connection from the mini box to the TV (such as cable, AV, HDMI, DVI or component). Or select each option one at a time, returning to live TV to see if the option has restored the picture.

Q: The program guide has no data or descriptions. How can I restore the data?

A: First, make sure the coax cable is secured tightly to the back of the mini box. Then unplug the power cord from the mini box. Wait approximately 15–30 seconds before plugging the power cord back into the mini box to begin the program guide downloading process. This downloading process will take about five minutes to complete.

NOTE: During the download process you can continue to watch live TV and change channels, but programming information in the guide may be unavailable for those five minutes.

Q: Why do I get the message “Temporarily Off Air” on my TV, or have no sound or video on some channels?

A: Check for loose connections from the wall to the mini box to make sure they are secure. The coax cable from the wall should be secured in the Cable from Wall port on the back of the mini box. Be sure to finger-tighten all cables coming from the wall, mini box, splitter, TV and other devices. Verify the cable is not damaged. If the connections are secure and the problem persists, please visit us at cox.com/support for additional assistance.

Q: Can I mount my mini box to the back of my TV?

A: If you want to keep your mini box out of sight and still use your mini box remote control to change channels and volume, you’ll need to use an IR Extender. You may pick up an IR Extender for each mini box at no charge at your local Cox Solutions Store.

Q: How do I reset my mini box?

A: Disconnect the power to the mini box by unplugging the power cord from either the outlet or from the back of the mini box, then wait 15–30 seconds. Reconnect the power to the mini box by plugging the power cord either back into the outlet or into the back of the mini box. Wait about five minutes for the mini box to reset.

Q: Can I record shows or watch shows recorded on another TV?

A: DVR service is not compatible with the mini box, and you won’t have access to programming recorded on another TV.

Q: Can I order additional TV channels or packages?

A: If you only have a mini box, you cannot order Premiums, Sports Packages, or other channel paks such as Variety, Sports & Information, Movie Pak, El Mix, and TV Economy.

See Contour TV service details. See also Contour TV Purchased Content details. Netflix is available in select countries. Streaming membership required. More information at www.netflix.com. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice information for related information and your privacy rights as a Cox customer. See also the Annual Customer Notices. See important Cox Digital Telephone Power Outage usage information. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.
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